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GC Enterprise IT Portfolio FAQs

5,571 bytes added, 13:51, 21 November 2019
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Also note that, dependent on the role, you may actually include some IM-area staff within the IT Expenditure report. Examples would be Database Analysts (DBAs) and business analysts working on IM applications (if they are within the IT area).
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<div style="color:#00000; font-size:medium; background-color:#f9d6b8; padding:10px;">'''Question: Could you advise on where the following activities would fit within the five IT Service groups?
*Client Relationship management
*IT service management
*Change management
*Configuration management
*IT asset management
*Executive management (CS-05+ EX-01+)
*Executive operational support
*Finance Support within IT division
*HR support within IT division
*Integrated planning of IM/IT
*Training/courses activity cost'''</div>
 
<span style="color:#bd5e01; font-size:medium;">'''Answer:'''</span> With respect to IT costs incurred outside of the organizations reporting to the CIO - the cost reporting should include total IT costs for the Department, including costs in Branches and Regions outside of the CIO’s organization. For other Internal Service costs (e.g. HR, Finance), the portion of other Internal Services costs attributable to IT should be included, either as a direct fee or as a burden on FTE costs. In the High-Level IT Cost Model, the rows should be covered under HR (FTEs), External Services (consultants), Software (e.g software specific to CRM, Change Management etc) and related HW, as applicable. The columns should be covered as follows:
 
*Client Relationship management (CRM): While not part of the 3 COBIT processes, allocate under IT Program Management, as CRM typically deals with Planning & Organizing IT Services.
*IT service management: Distribute across 5 Service Towers (e.g. Distributed Computing, Application/Database Development & Maintenance, etc.)
*Change management: Distribute across 5 Service Towers
*Configuration management: Distribute across 5 Service Towers
*IT asset management: Distribute across 5 Service Towers
*Executive management (CS05+EX01+): Allocate the CIO and other executive management that have broad oversight roles to IT Program Management. If executive management has oversight over one or more service groups, allocate on a pro-rated basis to those service groups.
*Executive operational support: Allocate on the same basis as the executive(s).
*Finance Support within IT division: IT Program Management
*HR support within IT division: IT Program Management
*Integrated planning of IM/IT: IT Program Management
*Training/courses activity cost: Human Resources – allocate to the six columns.
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<div style="color:#00000; font-size:medium; background-color:#f9d6b8; padding:10px;">'''Question: Should the following items be included in the IT Cost Model?
*Development of E-Learning training material (not content)
*Web page development (not content)
*Final acceptance testing by the end user
*Photocopier maintenance'''</div>
 
<span style="color:#bd5e01; font-size:medium;">'''Answer:'''</span>
*Development of E-Learning training material (not content): Development of IT components of E-Learning training is an IT expenditure and should be captured in the Application / Database Development and Maintenance column.
*Web page development (not content): Web application development (as opposed to content management) is an IT expenditure and should be captured in the Application / Database Development and Maintenance column.
*Final acceptance testing by the end user: Final acceptance testing by the end user is a business expense. Any corresponding IT costs incurred to support the test are IT costs and should be captured in the Application / Database Development and Maintenance column.
*Photo copier maintenance: Maintenance of any equipment (whether IT Hardware or non-IT equipment) is considered part of the cost of providing the equipment. Photocopiers that are connected to the network (and are typically capable of printing) are considered to be IT Hardware. Standalone photocopiers (i.e. not connected to the network) are considered to be non-IT equipment and all expenditures relating to them should be reported in the Supplies and Office Equipment row.
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<div style="color:#00000; font-size:medium; background-color:#f9d6b8; padding:10px;">'''Question: Can you confirm that software and hardware "maintenance" costs are to be reported separately from "purchase" costs and put into the "External Services" rows?'''</div>
 
<span style="color:#bd5e01; font-size:medium;">'''Answer:'''</span> The following extract from the “High-Level Cost Model Reporting Guide” identifies how hardware & software “maintenance” and “purchase” costs need to be reported.
 
*Hardware: Costs to purchase, lease or rent IT hardware and components, Maintenance contracts
*Software: Costs to purchase, lease or rent software, Maintenance / upgrade costs
 
Accordingly the Hardware and Software “maintenance” and “purchase” costs should be reported in the respective Hardware or Software rows and NOT in the “External Services” row. Note that the Hardware and Software costs should be attributed and reported under the respective IT services columns the assets are associated with (i.e. Distributed computing, Telecommunications, etc).
 
The External Services rows are specifically for costs of all external services (i.e. “services” purchased from entities external to the GC), including staff augmentation contracts (contractors), cloud computing expenses, and solutions or deliverables based contracts and outsourcing contracts.
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