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+ | [[FR: 22 mai 2024 - Mises à jour, les priorités de la semaine]] | ||
Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]] | Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]] | ||
==Meeting information== | ==Meeting information== | ||
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===Updates=== | ===Updates=== | ||
'''PCO''' | '''PCO''' | ||
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− | + | * Thanks for sending in your May promos | |
− | * | + | * Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the [https://www.youtube.com/@AnalyticsServices Youtube video] |
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− | ''' | + | '''[mailto:lana.stewart@cds-snc.ca Lana Stewart DTO] - [[:en:images/c/c8/Q4_and_23-24_Annual_GC_TSS_Results_-_GCWP_WEB_-_May_2024_to_post.pptx|Task Success Survey Q4 and 2023-24 Results]]''' |
− | + | * Q4 looks similar to Q3, but there were changes in the types of tasks | |
+ | * Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter | ||
+ | * Top 25 taks, mostly successful, may be time to increase the success rate marker higher | ||
+ | * Repeated tasks have the highest success rate | ||
+ | * Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact | ||
+ | * Annual results | ||
+ | ** Just over 500,000 respondents | ||
+ | ** 71% said they could complete their tasks | ||
+ | ** Again, repeated tasks are the most successful | ||
+ | * What’s next for the survey | ||
+ | ** To select core common tasks to report on each quarter | ||
+ | ** More qualitative feedback | ||
+ | ** Call out for TSS case studies, how is it working for you? | ||
− | '''A | + | '''Q & A''' |
− | '''Q:''' | + | '''Q:'''Is there a recommended stat significance checker? |
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+ | '''A:''' Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true | ||
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+ | '''Life Events - ESDC - Jodi Seguin - Navigating a death''' | ||
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+ | [[:en:images/4/40/LLO_GCWP_Presentation_to_post.pptx|LLO GCWP Presentation.pptx]] | ||
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+ | * Pain points from employees and clients | ||
+ | ** Worries start early | ||
+ | ** No news is bad news | ||
+ | * Where we started | ||
+ | ** For example call centres get over 300,000 calls about death benefits | ||
+ | ** The process is a challenge, how do we manage it | ||
+ | * We studied the process through the Losing a loved one journey lab | ||
+ | ** Our mission was to improve the experience for Canadians | ||
+ | ** Our vision is a single point of access based on life events to manage events | ||
+ | * We used an agile process to work on the Life Events design | ||
+ | * We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes | ||
+ | * We gathered together a checklist of what to do online when someone dies | ||
+ | * LLO Journey Lab MVP | ||
+ | ** Landing page | ||
+ | ** Interactive guidance | ||
+ | ** Print and share pages | ||
+ | ** Personalized checklist | ||
+ | ** Curated links | ||
+ | * We’re working to break down silos between departments and bringing together services together | ||
+ | |||
+ | '''Comments:''' | ||
+ | |||
+ | What to do when someone dies hub prototype | ||
+ | |||
+ | * Guides the user through such as: | ||
+ | ** First steps | ||
+ | ** Notify | ||
+ | ** Apply | ||
+ | * The prototype is built to give users as much information with in a way that it easy to consume | ||
+ | * Also has a print function | ||
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===Roundtable=== | ===Roundtable=== | ||
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− | + | '''ISC''' | |
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− | + | * We got our UX recruitment form through ATIP approvals | |
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− | + | '''Principal Publisher''' | |
− | * | + | |
− | + | * Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to [https://www.gcpedia.gc.ca/gcwiki/images/9/91/AEM-Documentation-6.5-Unit-3-12-Creating-an-Institutional-Landing-Page-ILP.pdf Unit 12 – Creating an Institutional Landing Page (ILP)] on GCpedia for step-by-step instructions. | |
+ | |||
+ | * GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the [https://wet-boew.github.io/GCWeb/templates/institutional-landing/institutional-landing-doc-en.html#variations GCWeb documentation]. |
Latest revision as of 16:03, 12 June 2024
Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC
Meeting information
Agenda
1. Updates
2. Roundtable
Notes and action item
Updates
PCO
- Thanks for sending in your May promos
- Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the Youtube video
Lana Stewart DTO - Task Success Survey Q4 and 2023-24 Results
- Q4 looks similar to Q3, but there were changes in the types of tasks
- Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter
- Top 25 taks, mostly successful, may be time to increase the success rate marker higher
- Repeated tasks have the highest success rate
- Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact
- Annual results
- Just over 500,000 respondents
- 71% said they could complete their tasks
- Again, repeated tasks are the most successful
- What’s next for the survey
- To select core common tasks to report on each quarter
- More qualitative feedback
- Call out for TSS case studies, how is it working for you?
Q & A
Q:Is there a recommended stat significance checker?
A: Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true
Life Events - ESDC - Jodi Seguin - Navigating a death
- Pain points from employees and clients
- Worries start early
- No news is bad news
- Where we started
- For example call centres get over 300,000 calls about death benefits
- The process is a challenge, how do we manage it
- We studied the process through the Losing a loved one journey lab
- Our mission was to improve the experience for Canadians
- Our vision is a single point of access based on life events to manage events
- We used an agile process to work on the Life Events design
- We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes
- We gathered together a checklist of what to do online when someone dies
- LLO Journey Lab MVP
- Landing page
- Interactive guidance
- Print and share pages
- Personalized checklist
- Curated links
- We’re working to break down silos between departments and bringing together services together
Comments:
What to do when someone dies hub prototype
- Guides the user through such as:
- First steps
- Notify
- Apply
- The prototype is built to give users as much information with in a way that it easy to consume
- Also has a print function
Roundtable
ISC
- We got our UX recruitment form through ATIP approvals
Principal Publisher
- Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to Unit 12 – Creating an Institutional Landing Page (ILP) on GCpedia for step-by-step instructions.
- GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation.