May 22, 2024 - Updates, priorities of the week

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Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action item

Updates

PCO

  • Thanks for sending in your May promos
  • Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the Youtube video

Lana Stewart DTO - Task Success Survey Q4 and 2023-24 Results

  • Q4 looks similar to Q3, but there were changes in the types of tasks
  • Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter
  • Top 25 taks, mostly successful, may be time to increase the success rate marker higher
  • Repeated tasks have the highest success rate
  • Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact
  • Annual results
    • Just over 500,000 respondents
    • 71% said they could complete their tasks
    • Again, repeated tasks are the most successful
  • What’s next for the survey
    • To select core common tasks to report on each quarter
    • More qualitative feedback
    • Call out for TSS case studies, how is it working for you?

Q & A

Q:Is there a recommended stat significance checker?

A: Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true

Life Events - ESDC - Jodi Seguin - Navigating a death

LLO GCWP Presentation.pptx

  • Pain points from employees and clients
    • Worries start early
    • No news is bad news
  • Where we started
    • For example call centres get over 300,000 calls about death benefits
    • The process is a challenge, how do we manage it
  • We studied the process through the Losing a loved one journey lab
    • Our mission was to improve the experience for Canadians
    • Our vision is a single point of access based on life events to manage events
  • We used an agile process to work on the Life Events design
  • We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes
  • We gathered together a checklist of what to do online when someone dies
  • LLO Journey Lab MVP
    • Landing page
    • Interactive guidance
    • Print and share pages
    • Personalized checklist
    • Curated links
  • We’re working to break down silos between departments and bringing together services together

Comments:

What to do when someone dies hub prototype

  • Guides the user through such as:
    • First steps
    • Notify
    • Apply
  • The prototype is built to give users as much information with in a way that it easy to consume
  • Also has a print function

Roundtable

ISC

  • We got our UX recruitment form through ATIP approvals

Principal Publisher

  • GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation.
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