Difference between revisions of "May 22, 2024 - Updates, priorities of the week"
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| + | [[FR: 22 mai 2024 - Mises à jour, les priorités de la semaine]] | ||
Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]] | Back to [[GC Web Priorities Meetings - Réunions des Priorités Web du GC]] | ||
==Meeting information== | ==Meeting information== | ||
| Line 10: | Line 11: | ||
* Thanks for sending in your May promos | * Thanks for sending in your May promos | ||
| − | * Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the [ | + | * Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the [https://www.youtube.com/@AnalyticsServices Youtube video] |
| − | [ | + | '''[mailto:lana.stewart@cds-snc.ca Lana Stewart DTO] - [[:en:images/c/c8/Q4_and_23-24_Annual_GC_TSS_Results_-_GCWP_WEB_-_May_2024_to_post.pptx|Task Success Survey Q4 and 2023-24 Results]]''' |
* Q4 looks similar to Q3, but there were changes in the types of tasks | * Q4 looks similar to Q3, but there were changes in the types of tasks | ||
| Line 28: | Line 29: | ||
** Call out for TSS case studies, how is it working for you? | ** Call out for TSS case studies, how is it working for you? | ||
| − | Q & A | + | '''Q & A''' |
| − | Q:Is there a recommended stat significance checker? | + | '''Q:'''Is there a recommended stat significance checker? |
| − | A: Yes, here’s what I use: | + | '''A:''' Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true |
| − | Life Events - ESDC - Jodi Seguin - Navigating a death | + | '''Life Events - ESDC - Jodi Seguin - Navigating a death''' |
| − | LLO GCWP Presentation.pptx | + | [[:en:images/4/40/LLO_GCWP_Presentation_to_post.pptx|LLO GCWP Presentation.pptx]] |
* Pain points from employees and clients | * Pain points from employees and clients | ||
| Line 58: | Line 59: | ||
* We’re working to break down silos between departments and bringing together services together | * We’re working to break down silos between departments and bringing together services together | ||
| − | Comments: | + | '''Comments:''' |
What to do when someone dies hub prototype | What to do when someone dies hub prototype | ||
| Line 71: | Line 72: | ||
===Roundtable=== | ===Roundtable=== | ||
| − | + | '''ISC''' | |
| − | |||
| − | ISC | ||
* We got our UX recruitment form through ATIP approvals | * We got our UX recruitment form through ATIP approvals | ||
| − | Principal Publisher | + | '''Principal Publisher''' |
| − | * Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to [ | + | * Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to [https://www.gcpedia.gc.ca/gcwiki/images/9/91/AEM-Documentation-6.5-Unit-3-12-Creating-an-Institutional-Landing-Page-ILP.pdf Unit 12 – Creating an Institutional Landing Page (ILP)] on GCpedia for step-by-step instructions. |
| − | * GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the [ | + | * GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the [https://wet-boew.github.io/GCWeb/templates/institutional-landing/institutional-landing-doc-en.html#variations GCWeb documentation]. |
Latest revision as of 16:03, 12 June 2024
Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC
Meeting information
Agenda
1. Updates
2. Roundtable
Notes and action item
Updates
PCO
- Thanks for sending in your May promos
- Thanks to the Principal Publisher analytics team that ran a learning activity on search terms today, check out the Youtube video
Lana Stewart DTO - Task Success Survey Q4 and 2023-24 Results
- Q4 looks similar to Q3, but there were changes in the types of tasks
- Going forward might be good to report a “basket of tasks” each quarter instead of changing each quarter
- Top 25 taks, mostly successful, may be time to increase the success rate marker higher
- Repeated tasks have the highest success rate
- Lowest scoring tasks are those related to an account, where you have to sign in, this is having negative impact
- Annual results
- Just over 500,000 respondents
- 71% said they could complete their tasks
- Again, repeated tasks are the most successful
- What’s next for the survey
- To select core common tasks to report on each quarter
- More qualitative feedback
- Call out for TSS case studies, how is it working for you?
Q & A
Q:Is there a recommended stat significance checker?
A: Yes, here’s what I use: https://docs.google.com/spreadsheets/d/1I-pkCshlwAmHp0YHfwHqAHDZQEvFLCBc/edit?usp=sharing&ouid=116339843045842450748&rtpof=true&sd=true
Life Events - ESDC - Jodi Seguin - Navigating a death
- Pain points from employees and clients
- Worries start early
- No news is bad news
- Where we started
- For example call centres get over 300,000 calls about death benefits
- The process is a challenge, how do we manage it
- We studied the process through the Losing a loved one journey lab
- Our mission was to improve the experience for Canadians
- Our vision is a single point of access based on life events to manage events
- We used an agile process to work on the Life Events design
- We workshopped and worked with a variety of stakeholders to generate ideas, and through an iterative process, boiled it down to 5 processes
- We gathered together a checklist of what to do online when someone dies
- LLO Journey Lab MVP
- Landing page
- Interactive guidance
- Print and share pages
- Personalized checklist
- Curated links
- We’re working to break down silos between departments and bringing together services together
Comments:
What to do when someone dies hub prototype
- Guides the user through such as:
- First steps
- Notify
- Apply
- The prototype is built to give users as much information with in a way that it easy to consume
- Also has a print function
Roundtable
ISC
- We got our UX recruitment form through ATIP approvals
Principal Publisher
- Adobe Experience Manager (AEM) training material has been updated to reflect the stabilized institutional landing page template and related components. Please refer to Unit 12 – Creating an Institutional Landing Page (ILP) on GCpedia for step-by-step instructions.
- GC developers and web publishers using the AEM freestyle template or not using AEM can find technical guidance in the GCWeb documentation.
