Changes

==== Context ====

==== Context ====

The [[ROEB Transformation Office]] of Health Canada held a series of Transformation by Design workshops in June 2021 for the directorates of the ROEB, focused on applying [[wikipedia:Design_thinking|Design Thinking]] across the board. [https://www.jumpingelephants.ca Jumping Elephants] was contracted to design and facilitate the workshops. The goal of the sessions was to introduce Health Canada employees to the methodology of design thinking and empower them to use it to help discover solutions to the problems they face at work. Participants were asked to generate issues and solutions first individually and then within increasingly larger groups up to the complete assembly of employees. In total, 7 sessions were ran with over 100 participants generating 441 problems and 303 solutions.  

The [[ROEB Transformation Office]] of Health Canada held a series of virtual Transformation by Design workshops in June 2021 focused on [[wikipedia:Design_thinking|Design Thinking]]. The workshops were intended to introduce Health Canada employees to the methodology of design thinking and empower them to use it to help discover solutions to workplace problems.

==== What is Design Thinking? ====

==== What is Design Thinking? ====

As per Jumping Elephants, design thinking may be defined as ''"an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding. At the same time, Design Thinking provides a solution-based approach to solving problems."'' It takes a '''human-centered''' approach to designing products and services, as opposed to a system-centered approach, meaning the focus is on understanding the users and their context, and not on what is easy and efficient to build on current infrastructure.

As per Jumping Elephants, design thinking may be defined as ''"an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding. At the same time, Design Thinking provides a solution-based approach to solving problems."'' It takes a '''human-centered''' approach to designing products and services, as opposed to a system-centered approach, meaning the focus is on understanding the users and their context, and not on what is easy and efficient to build on current infrastructure.[[File:Double diamond.jpg|alt=Design Thinking Process - The Double Diamond|thumb|370x370px|Design Thinking Process - The Double Diamond]]

Design thinking approaches to development can include 3-7 phases, but the one we were recommended and utilized included the following 4 "D's":[[File:Double diamond.jpg|alt=Design Thinking Process - The Double Diamond|thumb|431x431px|Design Thinking Process - The Double Diamond]]

Design thinking approaches to development can include 3-7 phases, but the one we were recommended and utilized included the following 4 "D's":

#'''Discover''' - Backed by research or working with users, we use  divergent thinking to explore why something is a problem.

#'''Discover''' - Backed by research or working with users, we use  divergent thinking to explore why something is a problem.

#'''Define''' - Convergent thinking focuses on finding a shared vision of what the problem is.

#'''Define''' - Convergent thinking focuses on finding a shared vision of what the problem is.

These two pairs of [https://www.youtube.com/watch?v=xjE2RV6IQzo divergent and convergent thinking] can be visualized as a "double diamond" of creating and refining ideas.  

These two pairs of [https://www.youtube.com/watch?v=xjE2RV6IQzo divergent and convergent thinking] can be visualized as a "double diamond" of creating and refining ideas.  

=== WORKSHOP SUMMARY AND FINDINGS ===

=== WORKSHOP SUMMARY AND FINDINGS ===