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ROEB Design Thinking Workshop June 2021 (view source)
Revision as of 10:45, 11 August 2021
, 10:45, 11 August 2021no edit summary
=== INTRODUCTION ===
=== INTRODUCTION ===
The [[ROEB Transformation Office]] of Health Canada held a series of virtual Transformation by Design workshops in June 2021 focused on [[wikipedia:Design_thinking|Design Thinking]]. The workshops were intended to introduce Health Canada employees to the methodology of design thinking and empower them to use it to help discover solutions to workplace problems. In doing so, they were able to support initiatives developed for the Build Back Better (BBB) and Multi-Year Compliance and Enforcement Transformation (MYCET) missions and the ROEB's general agenda of transformation. The goal of Transformation by Design is to develop and configure our transformation plans by the following tenets:
# Creating systems that can continuously learn and evolve
The [[ROEB Transformation Office]] of Health Canada held a series of virtual Transformation by Design workshops in June 2021 focused on [[wikipedia:Design_thinking|Design Thinking]]. The workshops were intended to introduce Health Canada employees to the methodology of design thinking and empower them to use it to help discover solutions to workplace problems.
# Avoiding standalone services
# Experimenting to produce results
# Alignment of plans with organizational governance
The objective of the workshops was to provided Health Canada programs with the knowledge and toolkits to enact their own transformation incrementally through experimentation and innovation. ROEB nurtures many experimentation projects to contribute to the BBB and transformation agendas, and hopes to propagate this capability Branch wide. The workshops had the following specific objectives:
# Share experience and lessons learned gained from POD-TO lead projects such as Kelpie, Cyclops, Hummingbird, and Cipher.
# Share techniques to frame problems and design proposed solutions for testing through experimentation via workshop.
# Provide coaching opportunities to co-develop BBB plans to be executed within 2021.
==== What is Design Thinking? ====
==== What is Design Thinking? ====
==== Implementation ====
==== Implementation ====
[https://www.jumpingelephants.ca Jumping Elephants] was contracted to design and facilitate the workshops. Participants were asked to generate issues and solutions first individually and then within increasingly larger groups up to the complete assembly of employees. In total, 7 sessions were ran with over 100 participants generating 441 problems and 303 solutions.
[https://www.jumpingelephants.ca Jumping Elephants] was contracted to design, facilitate and moderate the workshops. They were held in 3 hour virtual synchronous sessions, during which participants were led through the following exercises:
* Individual brainstorming to develop a list of problems to examine during the session
* Reframing of problems as 'How might We?' questions ''(e.g. "Approval Processes are slow and inefficient" vs. "How might we make approval processes faster and more efficient?")''
* Brainstorming of solutions and clustering of similar ideas
* Group voting to prioritize problem/solution pairs for future work
Individuals worked through exercises individually and then within increasingly larger groups up to the complete assembly of employees. The workshop was hosted via Eventbrite, where users could access reference material and a live video conference on Microsoft Teams. As a medium for group collaboration and sharing of ideas, Mural was used with a predetermined template, allowing users to create ideas on digital "Post-it notes" and move them across the template as the session progressed, with voting added in the form of virtual check marks participants could add to their favorite ideas. A full summary of the workshop implementation is available [https://022gc.sharepoint.com/:p:/s/ROEB-POD-TransformationOffice/EboSJoUmYQlPhQoAc_LdP58BffmllqGWVzv85gGYuVnD1Q?e=DQx4kp here].
=== WORKSHOP SUMMARY AND FINDINGS ===
=== WORKSHOP SUMMARY AND FINDINGS ===
The findings from the 7 sessions were consolidated and are available in PowerPoint format [https://022gc.sharepoint.com/:p:/s/ROEB-POD-TransformationOffice/EboSJoUmYQlPhQoAc_LdP58BffmllqGWVzv85gGYuVnD1Q?e=DQx4kp here]
In total, 8 sessions were ran with over 100 participants generating 441 problems and 303 solutions. The most frequent problems across the sessions were tied to the following categories:
* Remote Work Environment and Staffing
* Documentation
* Excessive Number of Priorities
* Issues with Top-down Communication
In response, the most common themes across the proposed solutions were:
* Communication across Health Canada
* Flattening Communications and Decisions
* IT Tools/Databases/Technical Knowledge
The findings from the 8 sessions were consolidated and are available in PowerPoint format [https://022gc.sharepoint.com/:p:/s/ROEB-POD-TransformationOffice/EboSJoUmYQlPhQoAc_LdP58BffmllqGWVzv85gGYuVnD1Q?e=DQx4kp here] including a description of the top 25 problems and solutions and an executive summary.
===DESIGN THINKING PLAYBOOK===
===DESIGN THINKING PLAYBOOK===
Playbook instructions for building and hosting a design thinking workshop are available in PowerPoint format [https://022gc.sharepoint.com/:p:/s/ROEB-POD-TransformationOffice/EXfGR_ADnoJOqiSPYR326iIBWN8LPtm0KHIyhQqXeAR-QA?e=XW6lC2 here]
Playbook instructions for building and hosting a design thinking workshop are available in PowerPoint format [https://022gc.sharepoint.com/:p:/s/ROEB-POD-TransformationOffice/EXfGR_ADnoJOqiSPYR326iIBWN8LPtm0KHIyhQqXeAR-QA?e=XW6lC2 here]. The instructions are generic and cover materials and methods used for both in person and virtual workshops, general tips and links to external resources.
