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GC Enterprise IT Portfolio FAQs

2,363 bytes added, 14:05, 20 November 2019
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Note that when you go for a TB Submission, you need to make the decision for Vote 1 (OPEX) or Vote 5 (CAPEX) before you submit.
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==General Questions==
 
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<div style="color:#00000; font-size:medium; background-color:#f9d6b8; padding:10px;">'''Question: Should the Service or Help Desk costs be included as indirect costs under IT Program Management or attributed to five IT Services?'''</div>
 
<span style="color:#bd5e01; font-size:medium;">'''Answer:'''</span> “Service or Help Desk” costs are not included within the IT Program Management column. The “Service or Help Desk” costs should be attributed, to the five IT Service groups namely Distributed Computing, Application Development / Maintenance, Production and Operations, Telecommunications and IT security where applicable. Note that the Service or Help desk costs if provided by an external to GC provider must be reported in the “External Services” row and attributed across all five service groups. See response to next question if the Service or Help desk is an “Internal Service”.
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<div style="color:#00000; font-size:medium; background-color:#f9d6b8; padding:10px;">'''Question: In which IT Service Group should I be including the costs associated with our internal “Service or Help desk” (salaries, contractors, etc.)?'''</div>
 
<span style="color:#bd5e01; font-size:medium;">'''Answer:'''</span> As noted above, the costs must be attributed to the five relevant IT services as applicable (i.e. Distributed Computing, Application Development / Maintenance, Production and Operations, Telecommunications and IT security). If the service is NOT provided by an external to GC provider, the input costs should also be reported under the respective rows (i.e. Hardware, Software, Human Resources etc) where applicable. If there are contractors complementing departmental staff (staff augmentation) and providing Service or Help desk services, the contractors should be reported under "Professional Services" in the “External Services” section while the Departmental staff should be reported under the “HR” rows. If the “Service” or “Help” desk is provided by another department, the costs must be reported in the “IT Services Received” row by the service receiver and attributed to the relevant IT Service groups.
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=Application Portfolio Management (APM)=
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