Difference between revisions of "Federal Provincial Territorial COVID-19 web management working group/November 10 2020"
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{{Template:FPT COVID web management Tabs}} | {{Template:FPT COVID web management Tabs}} | ||
| + | __NOTOC__ | ||
| − | == | + | ==Quebec interactive maps== |
| − | + | * Martin Boucher - Quebec current version of alert maps split into three level 4 colours to describe the level | |
| + | * Was not built precisely geographically, and did not function the way users are used to | ||
| + | * The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region | ||
| + | * These details were difficult to see on the previous version of the map; and has now been updated | ||
| + | * In the next few days, a new map will be published that is based on the municipal regions | ||
| + | * The structure of the map now mimics what users are used to (such as Google Maps) | ||
| + | * New map will allow users to search for the name of their area to see what level it is currently at | ||
| + | * New functionalities will be added to the maps as needed | ||
| + | * Map is the most popular page presently on the Quebec site | ||
| + | * All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic) | ||
| + | * What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page) | ||
| + | * Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions. | ||
| + | * Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/ | ||
| + | * Updates are handled as the epidemiologic research changes and is told to the Minister of Health | ||
| − | * | + | ==Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca == |
| − | + | * Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources | |
| + | * January to March was a push to get information up quickly | ||
| + | * March to June involved launching programs and services | ||
| + | * June to October had prograps improving, optimizing applications | ||
| + | * Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing | ||
| + | * Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch | ||
| + | * Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback | ||
| + | * Triage based on task success ratio - every 2 weeks review review self-reported task success | ||
| + | * Optimization projects will occur for those who have task success less than 65% | ||
| − | + | - Continuous improvement includes: | |
| − | + | * Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback | |
| − | + | * Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide actionable recommendations | |
| − | + | * Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations | |
| − | == | + | * Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together |
| − | + | ||
| − | + | ==Links between federal and provincial/territorial content (Susan Harper - HC)== | |
| − | + | * Working to ensure the federal/provincial/territorial departments work together on COVID content | |
| − | + | * This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page | |
| − | + | * The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside | |
| − | + | * Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken | |
| + | |||
| + | ==Roundtable on live-streaming briefings== | ||
| + | * Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this | ||
| + | * Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/ | ||
| + | * Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming | ||
Latest revision as of 11:37, 26 November 2020
| Home | Meetings | Collaboration space | Contacts |
Quebec interactive maps
- Martin Boucher - Quebec current version of alert maps split into three level 4 colours to describe the level
- Was not built precisely geographically, and did not function the way users are used to
- The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region
- These details were difficult to see on the previous version of the map; and has now been updated
- In the next few days, a new map will be published that is based on the municipal regions
- The structure of the map now mimics what users are used to (such as Google Maps)
- New map will allow users to search for the name of their area to see what level it is currently at
- New functionalities will be added to the maps as needed
- Map is the most popular page presently on the Quebec site
- All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic)
- What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page)
- Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions.
- Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/
- Updates are handled as the epidemiologic research changes and is told to the Minister of Health
Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca
- Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources
- January to March was a push to get information up quickly
- March to June involved launching programs and services
- June to October had prograps improving, optimizing applications
- Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing
- Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch
- Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback
- Triage based on task success ratio - every 2 weeks review review self-reported task success
- Optimization projects will occur for those who have task success less than 65%
- Continuous improvement includes:
- Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback
- Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide actionable recommendations
- Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations
- Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together
Links between federal and provincial/territorial content (Susan Harper - HC)
- Working to ensure the federal/provincial/territorial departments work together on COVID content
- This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page
- The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside
- Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken
Roundtable on live-streaming briefings
- Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this
- Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/
- Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming
