Federal Provincial Territorial COVID-19 web management working group/November 10 2020

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Quebec interactive maps

• Martin Boucher - Quebec current version of alert maps split into three level 4 colours to describe the level
• Was not built precisely geographically, and did not function the way users are used to
• The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region
• These details were difficult to see on the previous version of the map; and has now been updated
• In the next few days, a new map will be published that is based on the municipal regions
• The structure of the map now mimics what users are used to (such as Google Maps)
• New map will allow users to search for the name of their area to see what level it is currently at
• New functionalities will be added to the maps as needed
• Map is the most popular page presently on the Quebec site
• All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic)
• What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page)
• Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions.
• Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/
• Updates are handled as the epidemiologic research changes and is told to the Minister of Health

Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca

• Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources
• January to March was a push to get information up quickly
• March to June involved launching programs and services
• June to October had prograps improving, optimizing applications
• Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing
• Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch
• Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback
• Triage based on task success ratio - every 2 weeks review review self-reported task success
• Optimization projects will occur for those who have task success less than 65%

- Continuous improvement includes:

• Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback
• Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide actionable recommendations
• Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations
• Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together

Links between federal and provincial/territorial content (Susan Harper - HC)

• Working to ensure the federal/provincial/territorial departments work together on COVID content
• This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page
• The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside
• Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken

Roundtable on live-streaming briefings

• Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this
• Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/
• Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming