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GC Service & Digital Target Enterprise Architecture (view source)
Revision as of 10:09, 22 December 2020
, 10:09, 22 December 2020→How did we get here?
==== '''How did we get here?''' ====
==== '''How did we get here?''' ====
{| class="wikitable"
{| class="wikitable"
|'''Changing expectations'''
|'''Changing expectations'''
|The rapid evolution of the internet as the ubiquitous platform for service delivery has outstripped the government’s ability to address the demand. Citizens have an increased expectation that all government services will be reliably delivered 24 hours a day, 7 days a week with no artificial differentiation based on which department provides the service. The introduction of new disruptive technologies outside of government can quickly shift the citizen’s expectations as they become aware of new approaches or capabilities.
|The rapid evolution of the internet as the ubiquitous platform for service delivery has outstripped the government’s ability to address the demand. Citizens have an increased expectation that all government services will be reliably delivered 24 hours a day, 7 days a week with no artificial differentiation based on which department provides the service. The introduction of new disruptive technologies outside of government can quickly shift the citizen’s expectations as they become aware of new approaches or capabilities.
|-
|-