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==== '''How did we get here?''' ====
 
==== '''How did we get here?''' ====
 
{| class="wikitable"
 
{| class="wikitable"
|'''Changing expectations'''
+
|'''Changing expectations'''
 
|The rapid evolution of the  internet as the ubiquitous platform for service delivery has outstripped the government’s  ability to address the demand. Citizens have an increased expectation that  all government services will be reliably delivered 24 hours a day, 7 days  a week with no artificial differentiation based on which department provides the  service. The introduction of new disruptive technologies outside of government  can quickly shift the citizen’s expectations as they become aware of new  approaches or capabilities.
 
|The rapid evolution of the  internet as the ubiquitous platform for service delivery has outstripped the government’s  ability to address the demand. Citizens have an increased expectation that  all government services will be reliably delivered 24 hours a day, 7 days  a week with no artificial differentiation based on which department provides the  service. The introduction of new disruptive technologies outside of government  can quickly shift the citizen’s expectations as they become aware of new  approaches or capabilities.
 
|-
 
|-

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