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June 12, 2024 - Updates, priorities of the week (view source)

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=Notes and action item=

===Updates===

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'''~~New UX Community of practice'''~~

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'''Principal Publisher'''

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*First meeting on June 20 at 1pm

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*Fostering collaboration

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*Advancing UX across government

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*Meeting link: https://forms-formulaires.alpha.canada.ca/en/id/clw9ksj1i00qmx883suajuhcq

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~~'''[[:en:images/f/f5/AI_Trust_study_2024_for_posting.pptx|AI Trust study - draft design]]'''~~

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*In 2022, DTO conducted a trust study on design elements such as FIP and sign-in

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*Now, we will look at trust in regards to AI on Canada.ca

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*From the 2022 study, we learned that how the flag is depicted is very important

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*Now for the AI study, we’re looking at the H1

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*We’re studying the importance of location of breadcrumbs for H1

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*AI image citations, want to create guidelines for transparency for using AI, example: should user be notified that an image is created by AI

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*Government doesn’t always knows how images are created - for instance if we use shutterstock or other image licensing sites

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*Testing which images do people trust most on Canada.ca

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**Image from live site with no caption

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**AI generated with notice

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*Text testing which is trusted more:

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**Text with no notice

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**Notice that AI was reviewed by human

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*Testing chatbot, do people trust:

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**Chatbot button

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**Overlay at bottom of page

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*AI applications working on Canada.ca (not from government) such as Google AI overview, Bing copilot AI, knowing which is most trusted helps us move faster if necessary

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*Next steps:

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**Fine tuning

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**Pilot testing/qualitative testing with video comments

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**Sending invitation form to Principal Publisher ~~and approvals~~

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**Launch

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~~'''Questions:~~'''

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~~'''Q:''' People are worried that teams~~ will ~~rely on the chatbots, however if we’re worried about that~~, it ~~means that we’re not doing their job~~

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* Successful implementation of new search solutions

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* Departments won’t see a difference in functionality or appearance but results will hopefully improve

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* If you have any issues, send us a ticket and we will look into it: [[/requestform.portal.gc.ca/tickets.html|Request form for Principal publisher (portal.gc.ca)]]

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~~Answer:~~

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'''CDS - Abdul Aminu - GC Design System Roadmap'''

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~~The chatbots will use Canada~~.~~ca citations, so there will be no way around posting good content for web teams~~.

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* [[/docs.google.com/document/d/e/2PACX-1vRol9Xx2o9y9gShFCG-vwaNRpYvcxCYMfglSk6FJrQWH3dXYOlxX 1n6cTv57wxWdvLFxcdIXPARkHE/pub|Roadmap document]]

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~~'''Q~~:~~''' What will the labeling guidelines~~ for ~~images be?~~

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* Q1:

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** Focused on product growth, research and engagement for Q1

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** Have begun testing on Canada.ca managed web service (AEM) and Drupal with encouraging results so far

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** Researching pain points, how can we make this easier to use

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* For Q2

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** We’ve received feedback that templates are really important so we’re making templates in Figma library as well as in code

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** Working with DTO to resolve any conflicting styles with Canada.ca mandatory elements

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* Q3:

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** Improving integration with design.canada.ca, working with DTO team

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~~'''A~~:~~''' This will be more of a role~~ for ~~Treasury Board policy~~ to ~~take care of.~~

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* Q4:

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~~===Roundtable===~~

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** Aiming for Beta or full release

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~~'''ESDC'''~~

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** Standardized process to integrate with AEM and Drupal

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*~~We are currently building a Seniors single point of access site, and looking for any senior related content not currently promoted from~~ https://www.~~canada~~.ca/en/~~employment~~-~~social~~-~~development~~/~~campaigns~~/~~seniors~~.~~html as that content has been considered already~~.

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** 5 completed research studies throughout the year

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*~~Reach out~~ to:[~~mailto:Lalithajoshua@servicecanada~~.gc.ca ~~lalithajoshua@servicecanada~~.gc.ca] ~~by 19th of June or earlier.~~

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* Links for Figma:

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** English: <nowiki>https://www.figma.com/design/mh2maMG2NBtk41k1O1UGHV/GC-Design-System?node-id=4-1006&t=gYX1714XJGqS9g7A-0</nowiki>

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** French: <nowiki>https://www.figma.com/design/o4SguSZdar2CCFzSkWNrmB/Syst%C3%A8me-de-design-GC?node-id=226-31997&t=48XQgoluEM1pXFFW-0</nowiki>

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FAQs and accessibility - Chad F - CRA

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* NIVIDIA and JAWS are the most used accessibility screen readers

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* The way they both read aloud FAQs to readers is an expletive

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* This is another reason to not use FAQs

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* More info about avoiding FAQs: [[/blog.canada.ca/2020/05/25/avoiding-faqs.html|https://blog.canada.ca/2020/05/25/avoiding-faqs.html]]

Rob.boudreau

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