Revision as of 09:26, 12 August 2020

Welcome to GC Remote Working

This new forum was created by experts at Shared Services Canada in an effort to help GC workers newly impacted by the COVID-19 pandemic who find themselves working remotely.

This is an unprecedented situation; and one which is continually evolving. Remote workers need easy access to the latest information on the available tools and solutions as well as tips, best practices and updates.

Our aim with GC Remote Working is to gather the relevant remote working information in one place. We are only getting started. Our content is based on available information from all corners of the Government of Canada.

We plan to dive into topics such as security, information and document management, making “smart” use of your smart phone, using alternative tools and an introduction to Microsoft Office 365 and Teams.

Bookmark this page and check back often for more content as the situation evolves.

If you have tips and trick you would like to share, please send us an e-mail.

MS Teams: Tips and Training

By now, tools from the M365 suite are being deployed in departments and agencies across the GC and we are all getting accustomed to their benefits, especially MS Teams – one of the new solution’s most useful features. For those who want to learn their way around MS Teams and for those who want to do a deeper dive into how Teams can support your work, we have put together some helpful resources.

Microsoft Support and Training

Microsoft offers extensive training on MS Teams, including a library of training videos on an array of topics found here including:

Quick Start
Collaborate in Teams and Channels
Work With Posts and Messages
How to Start Chats and Calls”

If you prefer written support, Microsoft offers a series of Guides that provide step by step support. You can bookmark them or print them for future reference as you use MS Teams.

They also have specific help on certain topics including a Tips for Better Meetings video along with companion step-by-step instructions.

GCcollaboration.ca Wiki

There is a GC-grown source for M365 and Teams support, which includes training resources of all kinds. The wiki features an array of virtual training sessions, videos, quick guides, articles, webinars, podcasts and an interactive demo. There is also access to a Microsoft-based discussion board where you can gain insights from fellow Teams users from around the world. This content continues to evolve so check back often.

Departmental Support

Due to variations in features used by each department and agency, it is best to check with your own IT department or CIO to find out what training and resources are available for your M365 to you.

The Department of Fisheries and Oceans has shared some of their departmental resources which you may find helpful.

Topics:

Mental Health

M365

Smartphone

AV Conferencing

Virtual Teams

Information Management

Accessibility

Similar Communities and Forums

Connect here:

Medium: @flexgc.canada
Twitter: @FlexGCinfo
GCcollab: Flex GC group

Connect here:

Twitter

Community of Practice

We joined in on the May 21st M365 Community of Practice meeting. We invited our friends leading the GC Flex initiative to present on team charters and trusted communications as it relates to remote working. Check out the recording here. Please note that you require a gccollab account for access.

Attributions and Sources

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-== '''Remote Working and Your Smart Phone''' ==
+== '''MS Teams: Tips and Training ''' ==
-Workplace technology tools are especially important when remote working and many GC workers rely on their smart phones in new ways. Here is some information about your smart phones to keep in mind. Note: Most GC mobile phones have two distinct spaces; personal and workspace. This post is related to the workspace only.
+By now, tools from the M365 suite are being deployed in departments and agencies across the GC and we are all getting accustomed to their benefits, especially MS Teams – one of the new solution’s most useful features.
+For those who want to learn their way around MS Teams and for those who want to do a deeper dive into how Teams can support your work, we have put together some helpful resources.
-=== Instant Messaging Security ===
+=== Microsoft Support and Training ===
-We use smart phones for work and this use includes applications with instant messaging (IM) functions such as Twitter, Facebook, WhatsApp and Blackberry Enterprise. Instant messaging provides a quick and easy way to communicate with coworkers.
+Microsoft offers extensive training on MS Teams, including a library of training videos on an array of topics found [https://support.microsoft.com/en-us/office/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7 here] including:
-However, users should know they are vulnerable to different security threats when using them and that IM applications are not entirely safe or private. The Canadian Centre for Cyber Security has a list of guidelines and tips for using these applications. Threat actors can gain access to the information you are transmitting. You should always be cautious of the sensitivity level of the data that you are sending through these applications.
+*Quick Start
+*Collaborate in Teams and Channels
+*Work With Posts and Messages
+*How to Start Chats and Calls”
-Some applications advise that they have end-to-end encryption to protect information and messages. End to end encryption is a confidentiality service that encrypts the sender’s data (which means it converts information to hide its contents and prevent unauthorized access) and only allows the receiver to decrypt it. Although this seems like a high level of security when sending and receiving information, you should not rely entirely on end-to-end encryption to protect your data.
+If you prefer written support, Microsoft offers a series of [http://download.microsoft.com/download/D/9/F/D9FE8B9E-22F5-47BF-A1AB-09539C41FCD0/Teams%20QS.pdf Guides] that provide step by step support. You can bookmark them or print them for future reference as you use MS Teams.
-To learn more about these and other instant messaging security guidelines, consult this [https://cyber.gc.ca/en/guidance/instant-messaging-itsap00266 Instant Messaging Alert] from the  Canadian Centre for Cyber Security.
-=== Microsoft Teams ===
+They also have specific help on certain topics including a [https://support.microsoft.com/en-us/office/tips-for-better-meetings-80640ac4-b009-42ea-abcb-660e729e63e5 Tips for Better Meetings] video along with companion step-by-step instructions.
-In the near future, as Departments roll out MS Teams as part of MS365, the tool will be made available on most GC mobile devices as well.  This means Teams’ best features will also be available on your mobile device. Watch for the MS Teams app to appear on your GC mobile device and information from your CIO team.
+=== GCcollaboration.ca Wiki ===
-=== Blackberry Enterprise (BBE) ===
+There is a GC-grown source for M365 and Teams support, which includes training resources of all kinds. The [https://wiki.gccollab.ca/M365/Home/Teams wiki] features an array of virtual training sessions, videos, quick guides, articles, webinars, podcasts and an interactive demo. There is also access to a Microsoft-based discussion board where you can gain insights from fellow Teams users from around the world. This content continues to evolve so check back often.
-Blackberry Enterprise (BBE) is formerly known as Blackberry Messenger. It is an application available for GC users and is installed on most GC-issued mobile devices. It provides secure mobile, cross-platform, messaging and is also a collaboration tool.
+=== Departmental Support ===
-To request a BBE account, email email [mailto:ssc.smartphone-telephoneintelligent.spc@canada.ca here]. Your reply with an activation link will arrive within 72 hours. *IMPORTANT* You MUST click on the link in the invitation email from your smartphone to activate your account.
+Due to variations in features used by each department and agency, it is best to check with your own IT department or CIO to find out what training and resources are available for your M365 to you.
-There is a BBE quick sheet available to explain more about BBE daily use; including adding how to contacts, starting and saving chats and more: [https://www.gcpedia.gc.ca/gcwiki/images/c/c9/BBM_Enterprise_Quick_Sheet_EN.docx click here]
+The Department of Fisheries and Oceans has shared [https://wiki.gccollab.ca/M365/Home/Teams/Departmental_Resources some of their departmental resources] which you may find helpful.
-=== Using Wi-Fi on Smart Phones ===
-SSC has worked together across the GC to enable the use of Wi-Fi calling from GC smart phones. Wi-Fi calling allows smartphone users to make and receive calls and to send and receive text messages over a public or private Wi-Fi and network, when cellular service coverage is inadequate.
-A Wi-Fi connection to the public internet is automatically used, instead of cellular radio access, to connect the user’s smartphone to the cellular service provider’s network for voice and message routing and completion.  For more information on which smartphones models are eligible for GC Wi-Fi calling, please consult:  [https://www.gcpedia.gc.ca/wiki/Government_Cellular_Services#Wi-Fi_CALLING ]
-Smartphone users who wish to use Wi-Fi calling feature, should switch on the Wi-Fi feature. There is no additional fee for Wi-Fi Calling. Voice and text charges are incurred as if a cellular connection was being used. Normally, if Wi-Fi Calling is being used, the smartphone data is carried over the Wi-Fi connection also, so cellular data is not used.
-=== Your Phone as a Workstation ===
-Working remotely means we are relying on our workplace devices in new ways. GC remote workers do not always need to use their laptop or tablet for their work tasks.
-==== Samsung DeX ====
-If you have a Samsung device, you can essentially use your phone as a replacement for your laptop. The Samsung DeX allows you to connect your Samsung Galaxy phone to an HDMI screen and use it like you would your regular workplace device. The name “DeX” is a contraction of “desktop eXperience” and users can create a desktop-like experience by connecting a keyboard, mouse, and monitor.
-You can also use your Samsung DeX on a tablet with no external monitor connexion required, use your Galaxy phone as a laptop companion by connecting your Galaxy phone to a PC or Mac computer.
-To learn more, read [https://news.samsung.com/ca/at-home-with-galaxy-make-work-from-home-a-breeze this article] from Samsung which details the ways you can work from home with your smartphone.
-French: you may be able to find it?
-==== iPhone ====
-When you need a larger screen for work, GC iPhones users can use a special feature to mirror their iPhone screen onto a monitor, television or tablet. To mirror your iPhone screen, go to Settings > Display & Sounds > Enable Display Mirroring. Then connect your desired device from your phone or tablet.
-The iPhone also features AssistiveTouch, which is helpful for accessibility tips for users who have difficulty touching the screen or pressing small buttons. A tap can help with everything from double-tapping, adjusting the volume, taking a screenshot to restarting the phone.
-To learn more about this feature: [https://support.apple.com/en-gb/guide/iphone/iph96b21954/ios click here.]
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