Mike.lilly

* <big>Digital information architects</big>

* <big>Digital information architects</big>

* <big>Content designers</big>

* <big>Content designers</big>

* L<big>ocal application developers</big>

* <big>Web developers</big>

* Our current project is about optimizing the reference tool that call centre agents refer to when solving problems for taxpayers. The current tool has 3.6 million words of topic based text to navigate, read and interpret then use with confidence. Happy agents = Happy taxpayers

* Our current project is about optimizing the reference tool that call centre agents refer to when solving problems for taxpayers. The current tool has 3.6 million words of topic based text to navigate, read and interpret then use with confidence. Happy agents = Happy taxpayers

== '''<big>About UXWS</big>''' ==

== '''<big>About UXWS</big>''' ==

* <big>We are a section of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We provide the Call Centre Services Directorate and Call Centres with local application and web-based solutions that optimize digital tools and processes to the way the employees and agents like to use them.</big>

* <big>We are a section of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We provide the Call Centre Services Directorate and Call Centres with web-based solutions and tools that are optimized for usability.</big>

* <big>Through innovative User-Experience (UX) digital product design processes, we optimize the way that tools and processes work before they get implemented.</big>

* <big>Through agent-centred design processes, we optimize the way that tools and processes work before they get implemented.</big>  

* <big>Then we make them better yet again.</big>

* <big>Our team conducts UX activities in order to better understand how employees and agents interact with their work tools. </big>

* <big>Our team conducts UX activities in order to better understand how employees and agents interact with their work tools.  The findings and observations give us an understanding of behaviours before we rapidly design prototypes, test them, tweak them, re-test and tweak, all the while developing the web infrastructure.</big>

* <big>Our findings and observations give us an understanding of behaviours before we rapidly design prototypes, test them, tweak them, re-test and tweak them.</big>

* '''(Note to self - Placeholder for our studies)'''

* Our combined teams have developed innovative solutions that enable HQ and call centre employees to do research, to work faster and more effectively.

== '''Members of our UX and Web Solutions Teams:''' ==

== '''Members of our UX and Web Solutions Teams:''' ==

* <big>Develop local applications to solve problems and relieve workload.</big>  

* <big>Develop local applications to solve problems and relieve workload.</big>  

== '''Education, Work Experience Requirements:''' ==

== '''Our Education and Skills:''' ==

* <big>We're a multi-disciplinary team with backgrounds in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, Computer Science, Research and a</big> <big>Passion for identifying and solving user problems</big>  

* <big>We're a multi-disciplinary team with backgrounds in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, Computer Science, Research and a</big> <big>Passion for identifying and solving user problems</big>  

* <big>User-Centered Design and/or Human-Computer Interaction</big>

* <big>User-Centered Design and/or Human-Computer Interaction</big>

* <big>Ability to research and analyze issues, and to synthesize research results</big>

* <big>Ability to research and analyze issues, and to synthesize research results</big>

* <big>Experience in planning, developing and undertaking multiple projects or initiatives</big>

* <big>Experience in planning, developing and undertaking multiple projects or initiatives</big>

* <big>Excellent verbal and written communication skills are a must</big>

* <big>Excellent verbal and written communication skills.</big>

* <big>Computer proficiency (Excel spreadsheets, PowerPoint, Word, etc.) is a must</big>

* <big>Computer proficiency (Excel spreadsheets, PowerPoint, Word, etc.)</big>

* <big>Familiarity with Morae software, Optimal Workshop, Adobe Creative Suite or Axure is an asset</big>

* <big>Familiarity with Morae software, Optimal Workshop, Adobe Creative Suite or Axure is an asset</big>

* <big>Citizenship: Canadian (or valid documentation supporting your eligibility for term employment - we can talk about that)</big>

* <big>Citizenship: Canadian (or valid documentation supporting your eligibility for term employment - we can talk about that)</big>

== '''<big>If you are creative, and love finding ways to simplify the user experience, then we have something in common!!!</big>''' ==

=== '''<big>If you are creative and love finding ways to simplify the user experience, then we have something in common!!!  Send us your resume!</big>''' ===

== <big>'''Send your cover letter and resume to both:'''</big> ==

=== '''<big>Si vous êtes créatif et aimez trouver des moyens de simplifier l'expérience utilisateur, alors nous avons quelque chose en commun !!! Envoyez-nous votre CV!</big>''' ===

== <big>'''[[Mike.Lilly@cra-arc.gc.ca]]; Manager, UXWS, Call Centre Services Directorate'''</big> ==

== '''Nous recherchons des CV de talents ...''' ==

* <big>EU - évaluateurs d'expérience utilisateur, testeurs, concepteurs et praticiens généraux</big>

* <big>Architectes de l'information numérique</big>

* <big>Développeurs d'applications web</big>

== <big>'''[[Usability-G@cra-arc.gc.ca]]; My other mailbox'''</big> ==

== '''La Section de l'expérience utilisateur et solutions Web (EUSW)''' ==

<big>+++++++++++++++++++++++</big>+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

* <big>Email us at: [[USABILITY-G@cra-arc.gc.ca]]</big>

* <big>Email the Manager at: [[Mike.Lilly@cra-arc.gc.ca]]</big>

== '''Aperçu''' ==

== '''Aperçu''' ==

Nous sommes une section de huit personnes formant deux équipes étroitement intégrées : une équipe de spécialistes de l’EU et une équipe de développeurs Web. Nous offrons des services de conception centrée sur l’utilisateur de bout en bout touchant à la livraison et à la maintenance de produits à l’aide d’une analyse des besoins des utilisateurs et d’une conception itérative.

* Nous sommes une section de deux équipes étroitement intégrées - une équipe de spécialistes UX et une équipe de développeurs Web. Nous fournissons à la Direction des services de centre d'appels et aux centres d'appels des solutions et des outils Web optimisés pour la convivialité.

 

* Grâce aux processus de conception centrés sur les agents, nous optimisons le fonctionnement des outils et des processus avant leur mise en œuvre.

Notre équipe mène des activités liées à l’EU afin de mieux comprendre la façon dont les utilisateurs interagissent avec nos produits. Nos constatations et nos observations nous permettent d’apporter des améliorations qui tiennent compte des interactions privilégiées des utilisateurs et qui facilitent l’utilisation.

* Notre équipe mène des activités UX afin de mieux comprendre comment les employés et les agents interagissent avec leurs outils de travail.

* Nos découvertes et nos observations nous permettent de concevoir rapidement des prototypes, de les tester, de les peaufiner, de les retester et de les peaufiner.

== '''À titre de membre de notre équipe de l’EU, vous devrez faire ce qui suit :''' ==

== '''À titre de membre de notre équipe de l’EU, vous devrez faire ce qui suit :''' ==

* Cote de sécurité : niveau fiabilité

* Cote de sécurité : niveau fiabilité

* Citoyenneté : canadienne (ou des documents valides confirmant votre admissibilité à un emploi pour une période déterminée - nous pouvons en parler)

* Citoyenneté : canadienne (ou des documents valides confirmant votre admissibilité à un emploi pour une période déterminée - nous pouvons en parler)