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Federal Provincial Territorial COVID-19 web management working group/June 23 2020 (view source)
Revision as of 16:54, 30 June 2022
, 16:54, 30 June 2022→Federal usability research and top task study
__NOTOC__
[[fr:Groupe de travail federal provincial territorial sur la gestion du contenu web COVID-19/23 Juin 2020]]
{{Template:FPT COVID web management Tabs}}
==Agenda==
==Agenda==
# Next steps
# Next steps
==Introductions of new members==
* Alf Blanchard, PEI
* David Tallan, ON
==Update on collaboration spaces==
We’ve created a GCwiki presence
* Meeting invitations, agendas, notes and resources will be posted there
We have also created a Slack channel in the canadiandiggov.slack.com workspace: #fpt-covid
* It’s a closed channel where we can discuss topics outside of our regular meetings
==Overview of the federal COVID response==
Susan Harper - Health Canada
January - first COVID-19 case: Federal web content had a mostly health focus, with some travel info <br>
March: desperate need to increase the number of staff on the file, and a more structured approach to content management on Canada.ca
* Created a digital strategy
* Built partnership between Digital Transformation Office, Privy Council Office, Principal Publisher at Service Canada, Health Canada
* Recognized need for a more flexible design for content
* Tried to strengthen awareness of web writing standards
* Looked at better meta tagging of content
* Moved to current design for canada.ca/coronavirus - Simplified content by removing descriptive text and opting for more links
Very difficult to keep ahead of content, so focussed more on improvements and evidence-based recommendations for improvements
==Federal usability research and top task study==
'''Presentation''': [[:en:images/f/f5/Top_task_label_study.pdf|Covid-19 Top Task Labels]]
'''Presentation''': [[:en:images/5/53/Canada.ca_COVID-19_Top_Task_Identification_2020-05-25_draft_EN.pdf|Covid-19 Top Task Identification]]
* Since March our work has focused on rapid prototyping and usability research.
* We worked with Gerry McGovern and the WHO on an international top task study to help identify trends in COVID-19 related top tasks
* We then worked with Gerry McGovern to run a Canada-specific study to focus primarily on the needs of Canadians
* Similar studies were run by Norway, Ireland and New Zealand
* This helps us identify where there are gaps in our current content, so we can plan for the content we need to develop
* Key differences in the Canadian study were the tasks related to financial support as that wasn’t relevant in the WHO study
* 90% English respondents, 10% French
* We recruited participants on Canada.ca
* It’s been interesting to see how anxious people are to help out during this time by participating in our studies
* Interesting to see common top tasks across different audiences
* We’d like to run the study again in a month or two, to track how needs are changing
* We’d also be interested in running studies with individual provinces/territories to help identify needs at that level of government
* Lisa will put together a “What’s involved” summary that we can share so that any provinces/territories that are interested in doing a study with us can get a sense of what’s required.
==Forward agenda==
* Central page with info about travel restrictions within Canada
* Popular app for close contact (exposure app)
* Understand how people are dealing with search - how to improve search and tagging to manage expanding content
* Reopening of businesses
Manitoba has an engagement piece they could share
* How to handle the balance between a main COVID site and a re-opening site, for anyone who has them separated, and IA challenges for those keeping them together
* Strategies for linking between jurisdictions
* Personal protective equipment
* Strategies for handling specialist v generalist content, e.g. dividing content with a focus on health professionals
* How are people handling plain language for products (NWT has a literacy rate of about grade 5 and 11 languages)
Mary Beth Baker (PCO) has some resources for print materials
* How people are doing data integration and visualization
Rob Weibe (Health Canada) has a presentation he could share