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− | == Meeting information ==
| + | __NOTOC__ |
− | | + | [[fr:Groupe de travail federal provincial territorial sur la gestion du contenu web COVID-19/23 Juin 2020]] |
− | Tuesday, June 23, 2020 - 1:00 PM to 2:00 PM EDT
| + | {{Template:FPT COVID web management Tabs}} |
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− | Join Hangouts Meet
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− | * [https://meet.google.com/auy-inqi-bxe meet.google.com/auy-inqi-bxe]
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− | Join by phone
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− | * +1 647-734-8869 PIN: 298 489 688#
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| ==Agenda== | | ==Agenda== |
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| # Next steps | | # Next steps |
| | | |
| + | ==Introductions of new members== |
| + | * Alf Blanchard, PEI |
| + | * David Tallan, ON |
| + | |
| + | ==Update on collaboration spaces== |
| + | We’ve created a GCwiki presence |
| + | * Meeting invitations, agendas, notes and resources will be posted there |
| + | We have also created a Slack channel in the canadiandiggov.slack.com workspace: #fpt-covid |
| + | * It’s a closed channel where we can discuss topics outside of our regular meetings |
| + | |
| + | ==Overview of the federal COVID response== |
| + | Susan Harper - Health Canada |
| + | January - first COVID-19 case: Federal web content had a mostly health focus, with some travel info <br> |
| + | March: desperate need to increase the number of staff on the file, and a more structured approach to content management on Canada.ca |
| + | * Created a digital strategy |
| + | * Built partnership between Digital Transformation Office, Privy Council Office, Principal Publisher at Service Canada, Health Canada |
| + | * Recognized need for a more flexible design for content |
| + | * Tried to strengthen awareness of web writing standards |
| + | * Looked at better meta tagging of content |
| + | * Moved to current design for canada.ca/coronavirus - Simplified content by removing descriptive text and opting for more links |
| + | Very difficult to keep ahead of content, so focussed more on improvements and evidence-based recommendations for improvements |
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| + | ==Federal usability research and top task study== |
| + | '''Presentation''': [[:en:images/f/f5/Top_task_label_study.pdf|Covid-19 Top Task Labels]] |
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− | ==Notes and action items==
| + | '''Presentation''': [[:en:images/5/53/Canada.ca_COVID-19_Top_Task_Identification_2020-05-25_draft_EN.pdf|Covid-19 Top Task Identification]] |
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| + | * Since March our work has focused on rapid prototyping and usability research. |
| + | * We worked with Gerry McGovern and the WHO on an international top task study to help identify trends in COVID-19 related top tasks |
| + | * We then worked with Gerry McGovern to run a Canada-specific study to focus primarily on the needs of Canadians |
| + | * Similar studies were run by Norway, Ireland and New Zealand |
| + | * This helps us identify where there are gaps in our current content, so we can plan for the content we need to develop |
| + | * Key differences in the Canadian study were the tasks related to financial support as that wasn’t relevant in the WHO study |
| + | * 90% English respondents, 10% French |
| + | * We recruited participants on Canada.ca |
| + | * It’s been interesting to see how anxious people are to help out during this time by participating in our studies |
| + | * Interesting to see common top tasks across different audiences |
| + | * We’d like to run the study again in a month or two, to track how needs are changing |
| + | * We’d also be interested in running studies with individual provinces/territories to help identify needs at that level of government |
| + | * Lisa will put together a “What’s involved” summary that we can share so that any provinces/territories that are interested in doing a study with us can get a sense of what’s required. |
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− | [[Category:COVID communications]]
| + | ==Forward agenda== |
| + | * Central page with info about travel restrictions within Canada |
| + | * Popular app for close contact (exposure app) |
| + | * Understand how people are dealing with search - how to improve search and tagging to manage expanding content |
| + | * Reopening of businesses |
| + | Manitoba has an engagement piece they could share |
| + | * How to handle the balance between a main COVID site and a re-opening site, for anyone who has them separated, and IA challenges for those keeping them together |
| + | * Strategies for linking between jurisdictions |
| + | * Personal protective equipment |
| + | * Strategies for handling specialist v generalist content, e.g. dividing content with a focus on health professionals |
| + | * How are people handling plain language for products (NWT has a literacy rate of about grade 5 and 11 languages) |
| + | Mary Beth Baker (PCO) has some resources for print materials |
| + | * How people are doing data integration and visualization |
| + | Rob Weibe (Health Canada) has a presentation he could share |