Difference between revisions of "GC Remote Working/Home"

From wiki
Jump to navigation Jump to search
m
Line 19: Line 19:
 
<br>
 
<br>
  
−
== '''Moving Forward with M365''' ==  
+
== '''Spotlight: How SSC Helped YOU Work Remotely''' ==  
  
 +
As 2020 comes to a close our GC Remote Working Wiki will capture the ways Shared Services
 +
Canada responded, supported and enabled the teleworking culture shift across the Government
 +
of Canada
 +
 +
'''Secure Remote Access'''
 +
 +
When most public servants were asked to work from home last March, it presented challenges
 +
for the networks supporting employees’ ability to telework.
 
   
 
   
−
By now, most across the GC are using new tools to work remotely. Microsoft 365 (M365) has been introduced across most of the GC, with each Department and Agency customizing its own deployment.
+
SSC’s Networks, Security and Digital Services teams quickly took on the challenge and improved
 +
Secure Remote Access (SRA) capacity for the GC as a whole. SRA securely connects public
 +
servants to their departmental networks through corporate internet infrastructure so they can
 +
access the applications and services they need to do their jobs from anywhere. Since March 2020
 +
SSC increased SRA capacity by 111% to support 290,000 simultaneous connections.
  
−
The M365 roll out may look different from organization to organization at the user level. This is due to careful planning in CIO offices who weigh various factors to plan their department’s introduction to M365. Different features are enabled for use by some, with others choosing a different set of tools.
+
'''Provisioning Devices to our Partners'''
  
−
Factors for these decisions include the size and location of the department or agency, security considerations, the nature of the work they do, their document and information management requirements and network capacity.  
+
To enable so many GC employees to suddenly work from home, SSC’s Email and Workplace
 +
Technology Services team needed to give GC workers the tablets, laptops, and cell phones they
 +
needed to work anywhere, anytime, almost overnight. They had “all the right tech” to work remotely.  
  
−
In addition, prior to the onset of Covid-19 and our changed work requirements, many departments and agencies were already proceeding with their M365 implementation, while others were planning their move to M365 further into the future. Plans obviously changed for all in the GC, with CIOs adjusting their schedules and decisions.
+
SSC set up a secure communication system for GC senior leaders called the GC Emergency
 +
Communication System (GCECS). Within 10 days, SSC procured 4,000 devices to supply the  
 +
GCECS, as well as any urgent departmental requests for COVID-19 response-related needs.
  
−
But with  M365, and Teams the most used new tools, there are several options for learning about Teams’ features and applications across the GC that are helpful to all; no matter how your organization chooses to use M365.   
+
When provisioning devices, SSC addressed health and safety concerns by setting up a brand-
 +
new process and contract to be able to ship devices safely. Teams increased sanitization
 +
practices when receiving all packages before beginning to work on them, to ensure they could
 +
continue to work safely.
 +
   
 +
'''M365 Roll-Out'''
  
−
To start, seek out the training, coaching available through your own Department or Agency. Most have an array of M365 training and support in place that best fits their own needs.
+
When thousands of public servants switched to remote work, they needed a solution that
 +
placed less strain on the GC network while facilitating collaboration. The Networks, Security and
 +
Digital Services branch (NSDS), with assistance from Microsoft, they deployed an unclassified
 +
tenant of M365 to dozens of departments in just over one week- unthinkable under normal
 +
circumstances.
  
−
Next, there is a training portal, [https://wiki.gccollab.ca/M365 here you] where you'll find a collection of various M365-related training products. You can click on a variety of tools to get started by application (Teams, Planner, OneNote) and by training material type (virtual training, guides, videos and infographics).
+
M365’s cloud-based systems allow employees to collaborate via technology that is easy to use,
 +
secure, reliable and accessible from home. NSDS also accelerated the deployment of MS Teams,
 +
a collaboration and messaging hub, to 38 departments and enabled many more departments to
 +
do the same.  
  
−
There is also the “Clicks and Tips” grassroots community on GCcollab, with users from across the GC, with an increasing focus on M365 content. It has plenty of relevant and helpful discussions, posts and information. You can find [https://gccollab.ca/groups/profile/4590555 Clicks and Tips here].
+
By providing chat, audio, videoconferencing and file-sharing functions, MS Teams offers a rich
 +
environment for communication and collaboration. At its peak, MS Teams had over 100,000 users
 +
across 41 government departments!
  
−
Dive in and learn more about M365 soon. 
 
 
<br>
 
<br>
  

Revision as of 15:57, 6 January 2021


GC Remote Worker Banner English.png

Welcome to GC Remote Working

This new forum was created by experts at Shared Services Canada in an effort to help GC workers newly impacted by the COVID-19 pandemic who find themselves working remotely.

This is an unprecedented situation; and one which is continually evolving. Remote workers need easy access to the latest information on the available tools and solutions as well as tips, best practices and updates.

Our aim with GC Remote Working is to gather the relevant remote working information in one place. We are only getting started. Our content is based on available information from all corners of the Government of Canada.

We plan to dive into topics such as security, information and document management, making “smart” use of your smart phone, using alternative tools and an introduction to Microsoft Office 365 and Teams.

Bookmark this page and check back often for more content as the situation evolves.

If you have tips and trick you would like to share, please send us an e-mail.

Spotlight: How SSC Helped YOU Work Remotely

As 2020 comes to a close our GC Remote Working Wiki will capture the ways Shared Services Canada responded, supported and enabled the teleworking culture shift across the Government of Canada

Secure Remote Access

When most public servants were asked to work from home last March, it presented challenges for the networks supporting employees’ ability to telework.

SSC’s Networks, Security and Digital Services teams quickly took on the challenge and improved Secure Remote Access (SRA) capacity for the GC as a whole. SRA securely connects public servants to their departmental networks through corporate internet infrastructure so they can access the applications and services they need to do their jobs from anywhere. Since March 2020 SSC increased SRA capacity by 111% to support 290,000 simultaneous connections.

Provisioning Devices to our Partners

To enable so many GC employees to suddenly work from home, SSC’s Email and Workplace Technology Services team needed to give GC workers the tablets, laptops, and cell phones they needed to work anywhere, anytime, almost overnight. They had “all the right tech” to work remotely.

SSC set up a secure communication system for GC senior leaders called the GC Emergency Communication System (GCECS). Within 10 days, SSC procured 4,000 devices to supply the GCECS, as well as any urgent departmental requests for COVID-19 response-related needs.

When provisioning devices, SSC addressed health and safety concerns by setting up a brand- new process and contract to be able to ship devices safely. Teams increased sanitization practices when receiving all packages before beginning to work on them, to ensure they could continue to work safely.

M365 Roll-Out

When thousands of public servants switched to remote work, they needed a solution that placed less strain on the GC network while facilitating collaboration. The Networks, Security and Digital Services branch (NSDS), with assistance from Microsoft, they deployed an unclassified tenant of M365 to dozens of departments in just over one week- unthinkable under normal circumstances.

M365’s cloud-based systems allow employees to collaborate via technology that is easy to use, secure, reliable and accessible from home. NSDS also accelerated the deployment of MS Teams, a collaboration and messaging hub, to 38 departments and enabled many more departments to do the same.

By providing chat, audio, videoconferencing and file-sharing functions, MS Teams offers a rich environment for communication and collaboration. At its peak, MS Teams had over 100,000 users across 41 government departments!


Topics:

Mental Health M365 Smartphone AV Conferencing Virtual Teams Information Management Accessibility Remote Office
Mental Health attribution rqr'd1.png Blank.png M365 attribution rqrd1.png Blank.png Smartphone1.png Blank.png AVVC Icon1.png Blank.png Virtual Teams1.png Blank.png More Topics Coming Soon.png Blank.png Accessibility icon.png

Blank.png

Remote Office Topic Image.png

Second Language SSC Best Practices
SecondLanguageIcon.png Blank.png

SSC Best Practices Icon.png Blank.png

Similar Communities and Forums

Profile-FLEXGC.jpg Connect here: Busrides sticker bil23.jpg Connect here:

Community of Practice

We joined in on the May 21st M365 Community of Practice meeting. We invited our friends leading the GC Flex initiative to present on team charters and trusted communications as it relates to remote working. Check out the recording here. Please note that you require a gccollab account for access.

Attributions and Sources

Attributions and Sources



Retrieved from "https://wiki.gccollab.ca/index.php?title=GC_Remote_Working/Home&oldid=37685"