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Support Resources

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Mental Health Resources in the Federal Public Service

For immediate individual mental health assistance or support:

Employee Assistance Program (EAP)

  • Short-term professional psychological support is available to all employees and their immediate families through your departmental EAP. Please consult this link to find your EAP provider: Employee Assistance Program (EAP).
  • Employees in departments that receive EAP from Health Canada can ask to be referred to a mental health professional who self-identifies as a member of a particular community or who has training and/or experience in supporting clients from a specific community (e.g., cultural or religious communities, Indigeneity, 2SLGBTQIA+).

9-8-8: Suicide Crisis Helpline

  • The 9-8-8: Suicide Crisis Helpline provides people in Canada with free access to 24/7/365, bilingual, trauma-informed, and culturally appropriate suicide prevention support by phone and text. If you call or text 9-8-8, trained crisis responders will listen to you and provide support with compassion, providing a safe space for you to talk.

For ongoing mental health supports

Nurturing positive employee and workplace mental health is a long-term endeavor. The following are some resources to foster or improve positive individual and workplace mental health.

Public Service Health Care Plan Psychological Services

  • Employees can now see a psychologist, social worker, psychotherapist, or counsellor without a prescription at a reimbursement of 80% of the cost under the Public Service Health Care Plan. As of July 1st, 2023, these benefits have increased from $2K per calendar year to $5K.

Mental Health Support: Get Help

Ombud Services

  • If your organization has an Ombuds office for mental health, employees can access confidential, impartial advice by reaching out through your departmental intranet. Consult your internal website to contact your Ombud.
  • Ombud services vary from department to department, but generally include being a sounding board; providing guidance or coaching so employees can raise and resolve issues; and/or supporting them in preparing for a difficult conversation.

Centre of Expertise on Mental Health in the Workplace

Informal Conflict Management System

  • Contact your ICMS office to find out how they can help employees to prevent, manage and resolve a workplace issue that may be inhibiting psychological health and safety in the workplace.

Canada School of Public Service

Canadian Centre for Occupational Health and Safety

Workplace Strategies for Mental Health

Contact your manager or Human Resources advisor for further information on supports specific to your organization.

Defence Team - Mental health and Wellness

Defence Team– Mental health and wellness - Canada.ca

Canadian Armed Forces (CAF) members and Department of National Defence (DND) public service employees can access a variety of resources and information to help maintain and improve our mental health and overall personal well-being.

Service Name Contact Information Target Audience Notes

Canadian Forces Member Assistance Program

 1-800-268-7708 (TTY: 1-800-567-5803) CAF members 24/7

Employee Assistance Program

 English: 1-800-663-1142 (TTY: 1-888-384-1152)

French: 1-866-398-9505 (TTY: 1-866-433-3305)

DND Public Servants 24/7

Kids Help Phone

 For kids of CAF families, text the keyword CAFKIDS to 686868

For kids across Canada, text the keyword CONNECT to 686868

Children, youth, and young adults 24/7

9-8-8: Suicide Crisis Helpline

 If you or someone you know is thinking about suicide, call or text 9-8-8 Everyone 24/7

9-1-1 services | CRTC

 If you or someone you know is in immediate danger, call 9-1-1 or go to your nearest emergency department Everyone 24/7

Resources for CAF Members

There are a range of services available to help you and your family members get the care and support you need. You're not alone, help is available.

Service Name Contact Information Description

Canadian Forces Member Assistance Program (CFMAP)

 You have two ways to access CFMAP to set up

counselling:

  1. By Phone, call the Crisis and Referral Centre available 24/7, at 1-800-268-7708 or 1-800-567-5803 (for people with hearing impairments).
  2. By Chat at www.canada.ca/eap-chat (password: canada), available Monday to Friday, from 0800-1930 (Eastern time), excluding statutory holidays.

The Chat Service is only for making an appointment for professional counselling, not for immediate counselling. If you need immediate support, please call.

Provides free and confidential, short-term professional counselling and crisis services to

members of the Canadian Armed Forces (CAF), veterans, and their families.

Military Mental Health. You're not alone

 Visit the following links to learn more: The Canadian Armed Forces offers exceptional medical and mental health care, support for families, and return to work programs.

The Family Information Line (FIL)

 To speak with a FIL counsellor, call 1-800-866-4546 (toll-free in North America) or 1-613-995-5234 (collect calls accepted). Speak to friendly, experienced professionals who are well-versed on CAF communities and services. FIL counsellors are available to handle calls in confidence 24 hours a day, seven days a week.

The HOPE Program

 Contact HOPE by email (HOPE-ESPOIR@forces.gc.ca) or by calling 1-800-883-6094. Provides CAF members and their families who have recently lost a loved one with peer support. Members and families are eligible for this service if they have lost a loved on who served in the Canadian Armed Forces, either active or retired, Regular or Reserve Force.

Military Family Resource Centres (MFRCs)

 Visit the website to learn more:

Military Family Resource Centres | MFRC | CFMWS

CAF members and their families have access to dedicated, frontline service providers, responsible for connecting military families to a wide range of programs and services.

Military Medical Centres

 Visit the website to learn more:

Canadian Armed Forces medical and dental centres - Canada.ca

Locate a medical and dental centre anywhere in Canada

Sexual Misconduct Support and Resource Centre

 You have two ways of contacting the SMSRC:
  1. By Phone, call the Toll-free 24/7 line, Crisis and Referral Centre available 24/7, at 1-844-750-1648
  2. By Email at DND.SMSRC-CSRIS.MDN@forces.gc.ca, available Monday to Friday, from 0700-1700 (Eastern time), excluding statutory holidays.
 Support services for currently serving and former Canadian Armed Forces members, National Defence public service employees, Cadets and Junior Canadian Rangers affected by sexual misconduct and their families, aged 16 and older. Guidance and support for leaders and management on addressing sexual misconduct.

Integrated Conflict and Complaint Management

 Visit the website to retrieve the contact information for the Complaint Management Services centres nearest you: Integrated Complaint and Conflict Management (ICCM) - Canada.ca Service that helps CAF members submit, track, and resolve complaints.

Chaplain Services

 In an urgent situation, please contact the chaplains’ office at your closest CAF formation,

base or wing. For additional information, or to contact a chaplain in a non-urgent manner during regular business hours, contact us:

  • by telephone at 1-866-502-2203
 Spiritual guidance and support is available.

Resources for DND Public Service Employees

Whether you are looking to improve your well-being, increase your awareness, or access any of the many services and programs that are available to you, support is available when and how you need it.

Service Name Contact Information Description

Employee Assistance Program

 By Phone: Available 24/7


English: 1-800-663-1142, or 1-888-384-1152 (for people with hearing impairments).


French: 1-866-398-9505, or 1-866-433-3305 (for people with hearing impairments).

The EAP is a professional, confidential, and proactive service to support you and your family members with a wide range of personal, family and work-related concerns. These services are designed to enable a proactive approach to supporting your well-being.

The Office of Disability Management

 Visit the website to learn more:

Office of Disability Management (mil.ca)

Note: accessible only on the National Defence network. ODM created to be an impartial,

collaborative and inclusive group that supports employees and supervisors/managers dealing with disability-related matter due to illness, impairment and injury.

The Workplace Harassment and Violence Prevention Centre of Expertise

 Visit the website for the steps on how to report an incident:

Workplace harassment and violence prevention program - Canada.ca

WHVP provides guidance to Defence Team personnel, develops training, and focuses on prevention initiatives.

Sexual Misconduct Support and Resource Centre

 You have two ways of contacting the SMSRC:
  1. By Phone, call the Toll-free 24/7 line, Crisis and Referral Centre available 24/7, at 1-844-750-1648
  2. By Email at DND.SMSRC-CSRIS.MDN@forces.gc.ca, available Monday to Friday, from 0700-1700 (Eastern time), excluding statutory holidays.
 Support services for currently serving and former Canadian Armed Forces members, National Defence public service employees, Cadets and Junior Canadian Rangers affected by sexual misconduct and their families, aged 16 and older. Guidance and support for leaders and management on addressing sexual misconduct.

Organizational Well-Being SharePoint site

 Visit the SharePoint:

Organizational Well-Being - Bien-être organisationnel - Home (sharepoint.com)

Note: accessible only on D365 Helpful information about the mental health and well-being services available to DND public service employees.

Indigenous Mental Health Resources - Mental Health & Cultural Supports

First Nations and Inuit Hope for Wellness Help Line and On-line Counselling Service

The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention for ALL Indigenous people across Canada. On request, phone counselling is also available in: Cree, Ojibway, and Inuktitut.

Toll-Free: 1-855-242-3310

Hope for Wellness Chat Line: https://www.hopeforwellness.ca/

National Indian Residential School Crisis Line

Indigenous Services Canada offers a national Indian Residential School Crisis Line to support former Residential School students. The crisis line provides emotional and crisis referral services 24 hours per day.

Toll-Free: 1-866-925-4419

KUU-US Crisis Services

The KUU-US Crisis line is available 24/7 to provide support to Indigenous people in BC.

For more information visit: https://www.kuu-uscrisisline.com/

Toll Free: 1-800-KUU-US17 (1-800-588-8717)

Adult/Elder: 1-250-723-4050

Child/Youth: 1-250-723-2040

Missing and Murdered Indigenous Women and Girls Support Line

An independent, national, toll-free support call line is available to provide support for anyone who requires assistance.

Contact the free 24 hour support line at: Toll-Free: 1-844-413-6649

Canada Suicide Prevention Services

If you’re are thinking about suicide, are worried about a friend or loved one, or are having trouble with the loss of a loved one from suicide, the Canadian Suicide Prevention Services provides 24/7 phone support or text support from 4pm to 12am ET by texting 45645

Toll-Free: 1-833-4546-4566

An Intersectional Approach to Mental Health and Well-Being in the Workplace

Calls to Action

Federal Government Diversity Networks

Training - Canada School of Public Service (CSPS)

Websites

Intersectionality and Mental Health & Wellbeing

In the Workplace

Cultural Competency in Therapy

Other

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