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Line 10: − + + − + + + − <big>Through innovative User-Experience (UX) digital product design processes, we optimize the way that tools and processes work before they get implemented. Then we make them better yet again.</big> − − <big>Our team conducts UX activities in order to better understand how users interact with our products. The findings and observations allow us to make improvements that reflect our analysis of user interactions and their ease of use with your product. We can rapidly design and develop and re-test test our re-designed prototypes with your user community wherever they are.</big> Line 25:
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Line 65: + − + − + − − == '''Qualifications :''' == − * Minimum d’une année d’expérience dans un domaine lié à l’EU; Line 88:
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→User Experience and Web Solutions Section - UXWS
* <big>Content designers</big>
* <big>Content designers</big>
* L<big>ocal application developers</big>
* L<big>ocal application developers</big>
* Our current project is about optimizing the reference tool that call centre agents refer to when solving problems for taxpayers. The current tool has 3.6 million words* of topic based text to navigate, read and interpret then use with confidence. Happy agents = Happy taxpayers
* Our current project is about optimizing the reference tool that call centre agents refer to when solving problems for taxpayers. The current tool has 3.6 million words of topic based text to navigate, read and interpret then use with confidence. Happy agents = Happy taxpayers
== '''<big>User Experience and Web Solutions Section - UXWS</big>''' ==
== '''<big>User Experience and Web Solutions Section - UXWS</big>''' ==
* <big>Canada Revenue Agency - CRA</big>
* <big>Canada Revenue Agency - CRA</big>
* <big>750 Heron Road, Ottawa, ON</big>
* <big>750 Heron Road, Ottawa, ON</big>
* <big>Email us at: USABILITY-G@cra-arc.gc.ca</big>
* <big>Email us at: [[USABILITY-G@cra-arc.gc.ca]]</big>
* <big>Email Manager: [[MIke.Lilly@cra-arc.gc.ca]]</big> <big>La version française suit</big>
* <big>La version française suit</big>
* <big>La version française suit</big>
== '''<big>About UXWS</big>''' ==
== '''<big>About UXWS</big>''' ==
<big>We are a section omposed of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We provide the Call Centre Services Directorate and Call Centres with local application and web-based solutions that optimize the tools and processes to the way the employees and agents like to use them.</big>
* <big>We are a section of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We provide the Call Centre Services Directorate and Call Centres with local application and web-based solutions that optimize digital tools and processes to the way the employees and agents like to use them.</big>
* <big>Through innovative User-Experience (UX) digital product design processes, we optimize the way that tools and processes work before they get implemented. Then we make them better yet again.</big>
* <big>Our team conducts UX activities in order to better understand how users interact with their work tools. The findings and observations allow us to make improvements that reflect our analysis of user interactions and their ease of use. We can rapidly design and develop and re-test re-designed prototypes with your user community wherever they are.</big>
== '''Members of our UX and Web Solutions Teams:''' ==
== '''Members of our UX and Web Solutions Teams:''' ==
* <big>Conduct user research such as user interviews, surveys etc.</big>
* <big>Conduct user research such as user interviews, surveys etc.</big>
* <big>Analyze results and provide recommendations for improvement</big>
* <big>Analyze results and provide recommendations for improvement</big>
* <big>Write reports and/or presentations to communicate findings and results</big>
* <big>Write reports and/or presentations to communicate findings and results</big>
* <big>Develop local applications to solve problems and relieve workload.</big>
== '''Education, Work Experience Requirements:''' ==
== '''Education, Work Experience Requirements:''' ==
* <big>We're a multi-disciplinary team with backgrounds in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, Computer Science, Research.</big>
* <big>We're a multi-disciplinary team with backgrounds in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, Computer Science, Research.</big><big>Passion for identifying and solving user problems</big>
* <big>User-Centered Design and/or Human-Computer Interaction</big>
* <big>Familiarity with User-Centered Design and/or Human-Computer Interaction</big>
* <big>An understanding of the end-to-end iterative UX design process, including how to research user needs, wireframing and prototyping, and user testing</big>
* <big>An understanding of the end-to-end iterative UX design process, including how to research user needs, wireframing and prototyping, and user testing</big>
* <big>Solid fundamentals in information architecture, interaction design and visual design</big>
* <big>Solid fundamentals in information architecture, interaction design and visual design</big>
* Analyser des résultats et formuler des recommandations aux fins d’améliorations;
* Analyser des résultats et formuler des recommandations aux fins d’améliorations;
* Rédiger des rapports ou des présentations afin de communiquer les constatations et les résultats.
* Rédiger des rapports ou des présentations afin de communiquer les constatations et les résultats.
* Développer des applications pour résoudre des problèmes et réduire le travail.
== '''Exigences en matière d’études :''' ==
== '''Nos qualifications et competences:''' ==
* Diplôme en conception, en interaction homme-machine (IHM), en multimédia, en facteurs humains, en psychologie, en sciences cognitives ou d’autres domaines connexes, ou expérience pratique équivalente.
* Diplôme en conception, en interaction homme-machine (IHM), en multimédia, en facteurs humains, en psychologie, en sciences cognitives ou d’autres domaines connexes.
* Passion envers la détermination et la résolution de problèmes des utilisateurs;
* Passion envers la détermination et la résolution de problèmes des utilisateurs;
* Connaissance de la conception axée sur l’utilisateur ou de l’interaction homme-machine;
* Connaissance de la conception axée sur l’utilisateur ou de l’interaction homme-machine;
* Cote de sécurité : niveau fiabilité
* Cote de sécurité : niveau fiabilité
* Citoyenneté : canadienne (ou des documents valides confirmant votre admissibilité à un emploi pour une période déterminée - nous pouvons en parler)
* Citoyenneté : canadienne (ou des documents valides confirmant votre admissibilité à un emploi pour une période déterminée - nous pouvons en parler)
Si vous êtes créatif et aimez trouver des moyens de simplifier l’expérience de l’utilisateur, ce poste pourrait vous convenir. Faites-nous parvenir votre candidature en envoyant votre lettre d’accompagnement et votre curriculum vitæ à '''mike.lilly@cra-arc.gc.ca'''.
Si vous êtes créatif et aimez trouver des moyens de simplifier l’expérience de l’utilisateur, ce poste pourrait vous convenir. Faites-nous parvenir votre candidature en envoyant votre lettre d’accompagnement et votre curriculum vitæ à [[Mike.lilly@cra-arc.gc.ca.|'''mike.lilly@cra-arc.gc.ca'''.]]
