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Line 1: − + + + + + + − + + + + + + − Call Centre Services Directorate+ + − Canada Revenue Agency+ − La version française suit+ + + + + + − '''<big>Overview/about us</big>'''+ − + − We are a section composed of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We offer end-to-end User-Centered Design (UCD) services from user needs analysis and iterative design, to delivery and maintenance. + − + − Our team conducts UX activities in order to better understand how users interact with our products. The findings and observations allow us to make improvements that reflect preferred user interaction and ease of use.+ − + − + − * Conduct user research such as user interviews, surveys etc.+ − * Conduct moderated usability tests, card sorts, tree tests, first-click tests etc.+ − * Conduct inspection reviews such as heuristic and expert evaluations+ − * Analyze results and provide recommendations for improvement+ − * Write reports and/or presentations to communicate findings and results + − + − == '''Educational Requirements:''' ==+ − − − == '''Qualifications:''' == − − − − − − − − − − − − − + − + − + − If you are creative, and love finding ways to simplify the user experience, we might have the right position for you! Send your cover letter and resume to '''mike.lilly@cra-arc.gc.ca'''. − + + Line 79:
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General editing of the content to be more attractive and informative
'''<big>Looking for resumes of user experience practitioners, information architects and local application developers</big>'''
== '''<big>Looking for resumes of talented</big>''' ==
* <big>UX - user experience evaluators, testers, designers and overall practitioners</big>
* <big>Digital information architects</big>
* <big>Content designers</big>
* L<big>ocal application developers</big>
* Our current project is about optimizing the reference tool that call centre agents refer to when solving problems for taxpayers. The current tool has 3.6 million words* of topic based text to navigate, read and interpret then use with confidence. Happy agents = Happy taxpayers
'''<big>User Experience and Web Solutions Section</big>'''
== '''<big>User Experience and Web Solutions Section - UXWS</big>''' ==
* <big>Call Centre Services Directorate</big>
* <big>Canada Revenue Agency - CRA</big>
* <big>750 Heron Road, Ottawa, ON</big>
* <big>Email us at: USABILITY-G@cra-arc.gc.ca</big>
* <big>La version française suit</big>
== '''<big>About UXWS</big>''' ==
<big>We are a section composed of two closely integrated teams – a team of UX Specialists and a team of Web Developers. We offer end-to-end User-Centered Design (UCD) services from user needs analysis and iterative design, to development, delivery and maintenance.</big>
<big>Our team conducts UX activities in order to better understand how users interact with our products. The findings and observations allow us to make improvements that reflect preferred user interaction and ease of use.</big>
== '''Members of our UX Team:''' ==
* <big>Conduct user research such as user interviews, surveys etc.</big>
* <big>Conduct moderated usability tests, card sorts, tree tests, first-click tests etc.</big>
* <big>Conduct inspection reviews such as heuristic and expert evaluations</big>
* <big>Analyze results and provide recommendations for improvement</big>
* <big>Write reports and/or presentations to communicate findings and results</big>
== '''Education, Work Experience Requirements:''' ==
* <big>We're a multi-disciplinary team with backgrounds in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, Computer Science, Research, Commerce,</big>
* <big>Minimum 1 year of experience in a UX related field</big>
* <big>Passion for identifying and solving user problems</big>
* <big>Familiarity with User-Centered Design and/or Human-Computer Interaction</big>
* <big>An understanding of the end-to-end iterative UX design process, including how to research user needs, wireframing and prototyping, and user testing</big>
== '''As a member of our UX Team you will:''' ==
* <big>Solid fundamentals in information architecture, interaction design and visual design</big>
* <big>Track record of using multiple user research methods (usability testing, interviews, surveys, focus groups, contextual inquiry, etc.) and knowledge of when best to use them</big>
* <big>Wireframing and prototyping experience (Balsamiq, Axure, Photoshop or Illustrator)</big>
* <big>Ability to research and analyze issues, and to synthesize research results</big>
* <big>Experience in planning, developing and undertaking multiple projects or initiatives</big>
* <big>Excellent verbal and written communication skills are a must</big>
* <big>Computer proficiency (Excel spreadsheets, PowerPoint, Word, etc.) is a must</big>
* <big>Familiarity with Morae software, Optimal Workshop, Adobe Creative Suite or Axure is an asset</big>
* Degree or Diploma in Design, Human-Computer Interaction (HCI), Multimedia, Human Factors, Psychology, Cognitive Science, or other related fields or equivalent practical experience
* Minimum 1 year of experience in a UX related field
* Passion for identifying and solving user problems
* Familiarity with User-Centered Design and/or Human-Computer Interaction
* An understanding of the end-to-end iterative UX design process, including how to research user needs, wireframing and prototyping, and user testing
* Solid fundamentals in information architecture, interaction design and visual design
* Track record of using multiple user research methods (usability testing, interviews, surveys, focus groups, contextual inquiry, etc.) and knowledge of when best to use them
* Wireframing and prototyping experience (Balsamiq, Axure, Photoshop or Illustrator)
* Ability to research and analyze issues, and to synthesize research results
* Experience in planning, developing and undertaking multiple projects or initiatives
* Excellent verbal and written communication skills are a must
* Computer proficiency (Excel spreadsheets, PowerPoint, Word, etc.) is a must
* Familiarity with Morae software, Optimal Workshop, Adobe Creative Suite or Axure is an asset
== '''Additional Requirements:''' ==
== '''Additional Requirements:''' ==
* Language requirements: English essential
* <big>Language requirements: English essential</big>
* Security clearance: Reliability
* <big>Security clearance: Reliability</big>
* Citizenship: Canadian
* <big>Citizenship: Canadian (or valid documentation supporting your eligibility for term employment - we can talk about that)</big>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
* If you are creative, and love finding ways to simplify the user experience, we might have the right position for you! Send your cover letter and resume to '''Mike.Lilly@cra-arc.gc.ca.'''
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
== '''Aperçu''' ==
== '''Aperçu''' ==
* Exigences linguistiques : anglais essentiale
* Exigences linguistiques : anglais essentiale
* Cote de sécurité : niveau fiabilité
* Cote de sécurité : niveau fiabilité
* Citoyenneté : canadienne
* Citoyenneté : canadienne (ou des documents valides confirmant votre admissibilité à un emploi pour une période déterminée - nous pouvons en parler)
Si vous êtes créatif et aimez trouver des moyens de simplifier l’expérience de l’utilisateur, ce poste pourrait vous convenir. Faites-nous parvenir votre candidature en envoyant votre lettre d’accompagnement et votre curriculum vitæ à '''mike.lilly@cra-arc.gc.ca'''.
Si vous êtes créatif et aimez trouver des moyens de simplifier l’expérience de l’utilisateur, ce poste pourrait vous convenir. Faites-nous parvenir votre candidature en envoyant votre lettre d’accompagnement et votre curriculum vitæ à '''mike.lilly@cra-arc.gc.ca'''.
