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Line 1: − + − [[File:RPA1.png|left|366x366px]]Robotic Process Automation (RPA) is the term used for software tools that partially or fully automate human activities that are manual, rule-based, and repetitive. The software robots (A.K.A Digital Workers) follow <u>objective decision making</u> by mimicking and replicating the actions of an actual human interacting with one or more software applications to perform tasks such as data entry, standard transaction processing, or responding to customer service questions.+ + + + Line 24:
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[[File:RPA.png|alt=|768x768px]]
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==What is Robotic Process Automation?==
==What is Robotic Process Automation?==
Robotic Process Automation (RPA) is the term used for software tools that partially or fully automate human activities that are manual, rule-based, and repetitive. The software robots (A.K.A Digital Workers) follow <u>objective decision making</u> by mimicking and replicating the actions of an actual human interacting with one or more software applications to perform tasks such as data entry, standard transaction processing, or responding to customer service questions.
Robotic Process Automation tools do not replace the underlying business applications; rather, they automate the manual tasks of human workers. They essentially look at the screens that workers look at and fill in and update the same boxes and fields within the user interface by pulling the relevant data from the relevant location.
Robotic Process Automation tools do not replace the underlying business applications; rather, they automate the manual tasks of human workers. They essentially look at the screens that workers look at and fill in and update the same boxes and fields within the user interface by pulling the relevant data from the relevant location.
[[File:RPA1.png|alt=|376x376px]]
===Purposes Served by RPA ===
===Purposes Served by RPA ===
*Automates routine and repetitive tasks to reduce the human workload and allows for time to be allocated to more meaningful work.
*Automates routine and repetitive tasks to reduce the human workload and allows for time to be allocated to more meaningful work.
*May require additional effort to scale, maintain, and monitor.
*May require additional effort to scale, maintain, and monitor.
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==The Pay Solutions Branch and Blue Prism's RPA Technology ==
==The Pay Solutions Branch and Blue Prism's RPA Technology ==
[[File:BP.png|left|453x453px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.
[[File:BP.png|left|386x386px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
