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==The Pay Solutions Branch and Blue Prism's RPA Technology ==
==The Pay Solutions Branch and Blue Prism's RPA Technology ==
[[File:BP.png|left|496x496px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.
[[File:BP.png|left|453x453px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.
