Changes

==== Technical support ====

==== Technical support ====

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to IT-TI@tribunal.gc.ca. </p></div>

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to IT-TI@tribunal.gc.ca. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.''' </p></div>

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*If you are new to the federal public service, find out your personal record identifier (PRI) number. This is a number unique to you and will stay with you for the duration of your career with the Government of Canada (GoC). Your PRI is needed to access most federal government systems. If you do not know your PRI, simply send an email to Compensation-Remuneration@tribunal.gc.ca and an advisor will be happy to help.  

*If you are new to the federal public service, find out your personal record identifier (PRI) number. This is a number unique to you and will stay with you for the duration of your career with the Government of Canada (GoC). Your PRI is needed to access most federal government systems. If you do not know your PRI, simply send an email to Compensation-Remuneration@tribunal.gc.ca and an advisor will be happy to help.  

*Create your '''myKEY account'''. If you are new to the federal public service, you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website''']. If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file, you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. If you are not successful at recovering your myKEY, please contact the IT Service Desk at IT-TI@tribunal.gc.ca.

*Create your '''myKEY account'''. If you are new to the federal public service, you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website''']. If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file, you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. If you are not successful at recovering your myKEY, please contact the IT Service Desk at IT-TI@tribunal.gc.ca. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''

*If you are new to the federal public service, create a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account to have access to all learning activities offered at the [https://www.csps-efpc.gc.ca/index-eng.aspx Canada School of Public Service] (CSPS). If you already have a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account, please update your profile and select the ATSSC as your new department.

*If you are new to the federal public service, create a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account to have access to all learning activities offered at the [https://www.csps-efpc.gc.ca/index-eng.aspx Canada School of Public Service] (CSPS). If you already have a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account, please update your profile and select the ATSSC as your new department.

*Consult the [https://intranet.atssc-scdata.gc.ca/hr-benefits/documents/mandatory-training-list-en.pdf '''mandatory training'''] list to identify the courses you need to take and register for these courses by first logging in to your [https://idp.csps-efpc.gc.ca/idp/login-en.jsp GCCampus] account . Your first week on the job is a good time to start the courses.

*Consult the [https://intranet.atssc-scdata.gc.ca/hr-benefits/documents/mandatory-training-list-en.pdf '''mandatory training'''] list to identify the courses you need to take and register for these courses by first logging in to your [https://idp.csps-efpc.gc.ca/idp/login-en.jsp GCCampus] account . Your first week on the job is a good time to start the courses.