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Line 19: − + − As 2020 comes to a close our GC Remote Working Wiki will capture the ways Shared Services+ − Canada responded, supported and enabled the teleworking culture shift across the Government − − '''Secure Remote Access''' + − When most public servants were asked to work from home last March, it presented challenges+ − − − SSC’s Networks, Security and Digital Services teams quickly took on the challenge and improved − Secure Remote Access (SRA) capacity for the GC as a whole. SRA securely connects public − servants to their departmental networks through corporate internet infrastructure so they can − access the applications and services they need to do their jobs from anywhere. Since March 2020 − SSC increased SRA capacity by 111% to support 290,000 simultaneous connections. − '''Provisioning Devices to our Partners'''+ − To enable so many GC employees to suddenly work from home, SSC’s Email and Workplace+ − Technology Services team needed to give GC workers the tablets, laptops, and cell phones they − needed to work anywhere, anytime, almost overnight. They had “all the right tech” to work remotely. − SSC set up a secure communication system for GC senior leaders called the GC Emergency+ − Communication System (GCECS). Within 10 days, SSC procured 4,000 devices to supply the + − GCECS, as well as any urgent departmental requests for COVID-19 response-related needs.+ + + + − When provisioning devices, SSC addressed health and safety concerns by setting up a brand-+ − new process and contract to be able to ship devices safely. Teams increased sanitization − practices when receiving all packages before beginning to work on them, to ensure they could − continue to work safely. − − '''M365 Roll-Out''' − When thousands of public servants switched to remote work, they needed a solution that + − placed less strain on the GC network while facilitating collaboration. The Networks, Security and − Digital Services branch (NSDS), with assistance from Microsoft, they deployed an unclassified − tenant of M365 to dozens of departments in just over one week- unthinkable under normal − circumstances. − M365’s cloud-based systems allow employees to collaborate via technology that is easy to use,+ − secure, reliable and accessible from home. NSDS also accelerated the deployment of MS Teams, − − do the same. − By providing chat, audio, videoconferencing and file-sharing functions, MS Teams offers a rich+ − − across 41 government departments! − <br>+ − ==Topics:==+ + + + +
→Spotlight: How SSC Helped YOU Work Remotely
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== '''Spotlight: How SSC Helped YOU Work Remotely''' ==
== '''Spotlight: Support for Students During Remote Working''' ==
Due to the current Covid-related remote working environment, hiring and onboarding students is looking different this year. The Canada School of Public Service (CSPS) has supports in place to help both students and their managers and supervisors.
of Canada
There are learning paths for students and their managers and supervisors available through the CSPS learning portal. You need to register with the Canada School of Public Service to start learning.
'''Help for Students Working Remotely'''
for the networks supporting employees’ ability to telework.
There is training available to help students with the basic knowledge they need and a variety of tools to support your virtual work environment.
The CSPS also created training specifically to integrate students into the public service during COVID-19, covering topics like virtual workplace, security and information management, public service values and wellness in the workplace. Learning path for students
To start, there are three fundamental courses which deal with Values and Ethics Foundations for Employees , who we work for Who We Work For and background on the Phoenix Self Service for Employees . Then, students are encouraged to explore a variety of courses and training on these important topics:
* '''Virtual workplace''': to help new students with teleworking during the COVID-19 pandemic, the school offers training to support you in your virtual workplace including a toolkit, tips and checklists for remote working and links to podcasts and blogs.
* '''Security and information management:''' public servants are responsible for physical and material security, the safe use of technology, and the proper management of information. Online courses cover topics like security awareness, the Canada Labour Code, and Access to Information and Privacy.
* '''Public service values:''' To better service Canadians, public servants must integrate the values of respect and inclusion into their work and understand their rights and responsibilities related to official languages. The CSPS courses help students participate in a healthy, respectful and inclusive workplace where differences, diversity and mental health issues are addressed with respect and compassion.
* '''Wellness in the workplace:''' It is important to be physically and mentally well at work, to there are mental health learning tools and a video to help you take care of yourself and others.
'''Support for Remote Working Supervisors of Students'''
For managers and supervisors of students working in a virtual environment during COVID-19 pandemic, the CSPS put together a learning path to help coach and guide students working virtually. This includes resources to support you in welcoming, integrating and supervising students in a virtual work environment. They are designed for both new and experienced public service managers and supervisors.
The leaning path also includes resources for:
Managing virtual teams: Building a strong team can be complex in the case of a virtual team and CSPS provides best practices in remote management and teach managers how to build and work with effective teams. There are two courses to help; Establishing Effective Virtual Teams and Building and Leading Successful Teams and a webcast Best Practices for Virtual Teams.
a collaboration and messaging hub, to 38 departments and enabled many more departments to
'''COVID-19 and mental health in the workplace:''' COVID-19 crisis is having a profound effect on Canadians across the country, including federal public servants. Managers/supervisors must make sure employees are feeling well and to help them, the CSPS created a series of job aids on mental health designed to assist managers in managing psychosocial risk in the workplace and creating a psychologically healthy work environment. The Mental Health Job Aids for Managers cover each of the 13 psychosocial risk factors defined by the National Standard of Canada for Psychological Health and Safety in the Workplace including topics like oorganizational culture, growth and development, engagement, workload management and balance.
environment for communication and collaboration. At its peak, MS Teams had over 100,000 users
'''Communication and collaboration:''' A high-performing team, virtual or not, is characterized by good communication, effective collaboration and a high level of trust, even when all team members work remotely. This CSPS course, Communication and Collaboration, addresses these important aspects of managing your team.
'''Onboarding new employees:''' Managers are key to successful employee integration which can improve staff acclimatization and productivity and significantly reduces employee turnover. There is an online course Ensuring Onboarding Success that provides information on your unique role and highlights the benefits to you of successfully integrating new hires.
The School continues to create learning opportunities and tools to support for students and managers during the COVID-19 pandemic. Explore the School’s Learning catalogue from time to time to stay up to date on these new products.
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