Changes

- Provision of outreach outfitting services that included field instruments, radioactive artifacts, and technical advice on the use of those items in outreach activities <br />

- Provision of outreach outfitting services that included field instruments, radioactive artifacts, and technical advice on the use of those items in outreach activities <br />

==Annual Customer Satisfaction Survey==

===Annual Customer Satisfaction Survey===

The survey was executed during the spring and summer in 2018. All customers who were identified as requestors of instrument services during the calendar year 2018 were contacted via Microsoft® Outlook email with a formal invitation for their participation in the survey.  Customers were given the choice to describe the impression of services as Excellent, Good, Fair or No Impression using the Voting button as well as an option to include any comments a customer may wish to have for the improvement of services.

The survey was executed during the spring and summer in 2018. All customers who were identified as requestors of instrument services during the calendar year 2018 were contacted via Microsoft® Outlook email with a formal invitation for their participation in the survey.  Customers were given the choice to describe the impression of services as Excellent, Good, Fair or No Impression using the Voting button as well as an option to include any comments a customer may wish to have for the improvement of services.

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==== Customer Response: Suggestions for Improvements ====

=== Customer Response: Suggestions for Improvements ===

Each category of comments from respondents, as summarized in Table 5 and Table A.1 of the appendix, generated a number of feedback suggestions which are summarized in Table 6.  

Each category of comments from respondents, as summarized in Table 5 and Table A.1 of the appendix, generated a number of feedback suggestions which are summarized in Table 6.  

Particular model which customer commented about performed as per requirement under manufacturer’s specification.  This particular model is very sensitive due to large a 2″×2″(5.1 cm×5.1 cm) NaI(Tl) crystal and is meant to be used as radioisotope identification device rather than a gamma survey meter to identify the radioisotope even in extremely small quantities.  There are other gamma survey meters available upon request which can operate within the range from 0.1 µSv/h to 10 mSv/h.  There are ion chamber based gamma survey meters available to operate within higher ranges of ambient dose equivalent rates as 50 mSv/h or 500 mSv/h. Laboratory can also provide gamma survey meters with accredited calibration under ISO/IEC 17025 which are equipped with a smaller NaI(Tl) crystal and a miniature PMT which still offers close to two order of magnitude higher sensitivity compared to a similar dimension GM Tube but can operate within 100 mSv/h.    

Particular model which customer commented about performed as per requirement under manufacturer’s specification.  This particular model is very sensitive due to large a 2″×2″(5.1 cm×5.1 cm) NaI(Tl) crystal and is meant to be used as radioisotope identification device rather than a gamma survey meter to identify the radioisotope even in extremely small quantities.  There are other gamma survey meters available upon request which can operate within the range from 0.1 µSv/h to 10 mSv/h.  There are ion chamber based gamma survey meters available to operate within higher ranges of ambient dose equivalent rates as 50 mSv/h or 500 mSv/h. Laboratory can also provide gamma survey meters with accredited calibration under ISO/IEC 17025 which are equipped with a smaller NaI(Tl) crystal and a miniature PMT which still offers close to two order of magnitude higher sensitivity compared to a similar dimension GM Tube but can operate within 100 mSv/h.    

The CNSC Laboratory also realizes that the customer, who noticed the survey meter under-response at the licensee site, did not know how to properly report this kind of situation (incident) to the CNSC Laboratory.  An enhanced webpage will enable customers to raise such issues and get them addressed immediately, rather than wait for a customer survey.  CNSC Laboratory

The CNSC Laboratory also realizes that the customer, who noticed the survey meter under-response at the licensee site, did not know how to properly report this kind of situation (incident) to the CNSC Laboratory.  An enhanced webpage will enable customers to raise such issues and get them addressed immediately, rather than wait for a customer survey.   

 

= SUMMARY =

= SUMMARY =

The intention of the customer survey was to seek meaningful customer feedback which could be analyzed and incorporated to improve the core instrument calibration services and the future perceived rating of laboratory customer services. The objectives of the customer survey were successfully achieved.  

The intention of the customer survey was to seek meaningful customer feedback which could be analyzed and incorporated to improve the core instrument calibration services and the future perceived rating of laboratory customer services. The objectives of the customer survey were successfully achieved.