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Customer Satisfaction Survey Results (view source)
Revision as of 22:32, 11 January 2021
, 22:32, 11 January 2021no edit summary
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== '''Laboratory Response: Implementation of suggestions for improvement''' ==
== Laboratory Response: Implementation of suggestions for improvement ==
Note this survey constitutes the fifth survey CNSC Laboratory has conducted starting 2014 and serves as a milestone in terms of continuing excellence in customer support with products and services that meets the universally accepted global standards.
Note this survey constitutes the fifth survey CNSC Laboratory has conducted starting 2014 and serves as a milestone in terms of continuing excellence in customer support with products and services that meets the universally accepted global standards.
The CNSC Laboratory also realizes that the customer, who noticed the survey meter under-response at the licensee site, did not know how to properly report this kind of situation (incident) to the CNSC Laboratory. An enhanced webpage will enable customers to raise such issues and get them addressed immediately, rather than wait for a customer survey. CNSC Laboratory
The CNSC Laboratory also realizes that the customer, who noticed the survey meter under-response at the licensee site, did not know how to properly report this kind of situation (incident) to the CNSC Laboratory. An enhanced webpage will enable customers to raise such issues and get them addressed immediately, rather than wait for a customer survey. CNSC Laboratory
= '''SUMMARY''' =
= SUMMARY =
The intention of the customer survey was to seek meaningful customer feedback which could be analyzed and incorporated to improve the core instrument calibration services and the future perceived rating of laboratory customer services. The objectives of the customer survey were successfully achieved.
The intention of the customer survey was to seek meaningful customer feedback which could be analyzed and incorporated to improve the core instrument calibration services and the future perceived rating of laboratory customer services. The objectives of the customer survey were successfully achieved.
