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Line 19: − + + + + + + + + + − By now, most across the GC are using new tools to work remotely. Microsoft 365 (M365) has been introduced across most of the GC, with each Department and Agency customizing its own deployment. + + + + + − The M365 roll out may look different from organization to organization at the user level. This is due to careful planning in CIO offices who weigh various factors to plan their department’s introduction to M365. Different features are enabled for use by some, with others choosing a different set of tools. + − Factors for these decisions include the size and location of the department or agency, security considerations, the nature of the work they do, their document and information management requirements and network capacity. + + + − In addition, prior to the onset of Covid-19 and our changed work requirements, many departments and agencies were already proceeding with their M365 implementation, while others were planning their move to M365 further into the future. Plans obviously changed for all in the GC, with CIOs adjusting their schedules and decisions. + + + − But with M365, and Teams the most used new tools, there are several options for learning about Teams’ features and applications across the GC that are helpful to all; no matter how your organization chooses to use M365. + + + + + + − To start, seek out the training, coaching available through your own Department or Agency. Most have an array of M365 training and support in place that best fits their own needs. + + + + + − Next, there is a training portal, [https://wiki.gccollab.ca/M365 here you] where you'll find a collection of various M365-related training products. You can click on a variety of tools to get started by application (Teams, Planner, OneNote) and by training material type (virtual training, guides, videos and infographics). + + + + − There is also the “Clicks and Tips” grassroots community on GCcollab, with users from across the GC, with an increasing focus on M365 content. It has plenty of relevant and helpful discussions, posts and information. You can find [https://gccollab.ca/groups/profile/4590555 Clicks and Tips here].+ + + − Dive in and learn more about M365 soon.
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== '''Moving Forward with M365''' ==
== '''Spotlight: How SSC Helped YOU Work Remotely''' ==
As 2020 comes to a close our GC Remote Working Wiki will capture the ways Shared Services
Canada responded, supported and enabled the teleworking culture shift across the Government
of Canada
'''Secure Remote Access'''
When most public servants were asked to work from home last March, it presented challenges
for the networks supporting employees’ ability to telework.
SSC’s Networks, Security and Digital Services teams quickly took on the challenge and improved
Secure Remote Access (SRA) capacity for the GC as a whole. SRA securely connects public
servants to their departmental networks through corporate internet infrastructure so they can
access the applications and services they need to do their jobs from anywhere. Since March 2020
SSC increased SRA capacity by 111% to support 290,000 simultaneous connections.
'''Provisioning Devices to our Partners'''
To enable so many GC employees to suddenly work from home, SSC’s Email and Workplace
Technology Services team needed to give GC workers the tablets, laptops, and cell phones they
needed to work anywhere, anytime, almost overnight. They had “all the right tech” to work remotely.
SSC set up a secure communication system for GC senior leaders called the GC Emergency
Communication System (GCECS). Within 10 days, SSC procured 4,000 devices to supply the
GCECS, as well as any urgent departmental requests for COVID-19 response-related needs.
When provisioning devices, SSC addressed health and safety concerns by setting up a brand-
new process and contract to be able to ship devices safely. Teams increased sanitization
practices when receiving all packages before beginning to work on them, to ensure they could
continue to work safely.
'''M365 Roll-Out'''
When thousands of public servants switched to remote work, they needed a solution that
placed less strain on the GC network while facilitating collaboration. The Networks, Security and
Digital Services branch (NSDS), with assistance from Microsoft, they deployed an unclassified
tenant of M365 to dozens of departments in just over one week- unthinkable under normal
circumstances.
M365’s cloud-based systems allow employees to collaborate via technology that is easy to use,
secure, reliable and accessible from home. NSDS also accelerated the deployment of MS Teams,
a collaboration and messaging hub, to 38 departments and enabled many more departments to
do the same.
By providing chat, audio, videoconferencing and file-sharing functions, MS Teams offers a rich
environment for communication and collaboration. At its peak, MS Teams had over 100,000 users
across 41 government departments!
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