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Federal Provincial Territorial COVID-19 web management working group/June 23 2020 (view source)
Revision as of 13:28, 2 July 2020
, 13:28, 2 July 2020no edit summary
* Moved to current design for canada.ca/coronavirus - Simplified content by removing descriptive text and opting for more links
* Moved to current design for canada.ca/coronavirus - Simplified content by removing descriptive text and opting for more links
Very difficult to keep ahead of content, so focussed more on improvements and evidence-based recommendations for improvements
Very difficult to keep ahead of content, so focussed more on improvements and evidence-based recommendations for improvements
==Federal usability research and top task study==
Presentation: [[File:Top task label study.pptx|Canada.ca COVID-19 Top Task Label study]] (.pptx)
Presentation: [[File:Canada.ca COVID-19 Top Task Identification 2020-05-25 draft EN.pptx|COVID-19 top task identification study]] (.pptx)
* Since March our work has focused on rapid prototyping and usability research.
* We worked with Gerry McGovern and the WHO on an international top task study to help identify trends in COVID-19 related top tasks
* We then worked with Gerry McGovern to run a Canada-specific study to focus primarily on the needs of Canadians
* Similar studies were run by Norway, Ireland and New Zealand
* This helps us identify where there are gaps in our current content, so we can plan for the content we need to develop
* Key differences in the Canadian study were the tasks related to financial support as that wasn’t relevant in the WHO study
* 90% English respondents, 10% French
* We recruited participants on Canada.ca
* It’s been interesting to see how anxious people are to help out during this time by participating in our studies
* Interesting to see common top tasks across different audiences
* We’d like to run the study again in a month or two, to track how needs are changing
* We’d also be interested in running studies with individual provinces/territories to help identify needs at that level of government
* Lisa will put together a “What’s involved” summary that we can share so that any provinces/territories that are interested in doing a study with us can get a sense of what’s required.
==Forward agenda==
* Central page with info about travel restrictions within Canada
* Popular app for close contact (exposure app)
* Understand how people are dealing with search - how to improve search and tagging to manage expanding content
* Reopening of businesses
-- Manitoba has an engagement piece they could share
* How to handle the balance between a main COVID site and a re-opening site, for anyone who has them separated, and IA challenges for those keeping them together
* Strategies for linking between jurisdictions
* Personal protective equipment
* Strategies for handling specialist v generalist content, e.g. dividing content with a focus on health professionals
* How are people handling plain language for products (NWT has a literacy rate of about grade 5 and 11 languages)
-- Mary Beth Baker (PCO) has some resources for print materials
* How people are doing data integration and visualization
-- Rob Weibe (Health Canada) has a presentation he could share
[[Category:COVID communications]]
[[Category:COVID communications]]
