Federal Provincial Territorial COVID-19 web management working group/August 18 2020

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Agenda

1. Updates
2. Official languages - Christina Carrigan and Umesh Sutendra
3. Next steps

Updates

• NWT and PEI have expressed interest to do the top task survey (with Gerry McGovern)

• Teams can reach out to DTO if interested

• Covid-19 app is live; ~ 2mil downloads

• Samira Hammoud: Thrive app launched in the Spring; was launched quickly and didn’t have full assessment
• A few accessibility issues are being worked on now
• The alert app is being rolled out nationally, but by provinces at different times.
• Ontario is the only app that has a one time key at the moment
• Working on onboarding provinces and territories currently with digital offices; digital chiefs and minister offices

• DTO: Working on a wizard (proactive disclosure) for travelling into/in Canada

• Hoping to have it shared for next meeting

Official languages - Christina Carrigan and Umesh Sutendra

COVID19 Official Language Presentation (PPT)

• How the NWT been communicating with 11 official languages (traditional and new media)
• Context: 33 communities; vast land and 12 communities are fly-in only and very low literacy levels (70% of indigenous adults are below level 3 of international functional literacy standard in English)
• 9 Indigenous languages divided into 3 groups with sub-communities
• Challenges:

• oral vs written/read
• Websites don’t support Inuktitut/TtichQ unicode fonts
• Digital limitations
• Translation timing/access

• Distribution channels:

• Government services officers (GSO) available in person at all services
• Relationships with the communities + Indigenous governments
• Community radio
• Social media
• Print media

• Building new structures

• Covid-19 website (amalgamated all the information into one website)
• Community Kits (google drive)

• Tactics

• Website; radio broadcast; audio files for sharing; psa videos; premier video broadcasts; fact sheets; paid/organic social

• Lessons learned

• Understanding context
• Leverage existing platforms/structure
• Merging traditional and new media
• Active engagement
• Perfection is the enemy

Roundtable

• Thrive health: Currently working on accessibility issues and some language issues
• FPT table social media : Email DTO/Mary-Beth to get details for this