CSPS Digital Academy/CSPS Digital Accelerator

From wiki
Jump to navigation Jump to search

Wiki CSPS BIL-EN1st.png
Overview Build your team Choose your problem Intake Accelerator History Partners Meet our team

CSPS Digital Accelerator


The CSPS Digital Accelerator provides an opportunity for established teams to learn about and practice collaborative, open, human-centered, and iterative ways to define problems and develop solutions. Through a mix of online self-paced and facilitated workshops offered virtually, participants will address a real business problem facing their organization and work together to develop a concrete solution to resolve it.

Overview of the program

An updated version of the CSPS Digital Accelerator is currently in development. Registration for new courses and workshops is expected to open in early 2023.


Decorative image - hand using a pencil to write
Learning by doing

Teams get hands-on opportunities to apply new skills by designing, prototyping, and testing solutions to a real business problem relevant to their department.

Decorative image - a lock unlocked
Breaking boundaries
We aim to break down boundaries - in the way we work, collaborate, learn, and innovate. The Accelerator is constantly exploring, producing, and trying out different tools, resources, workshops, and activities in order to help create more digitally capable teams in the public service.

Decorative image - muscle
Changing with confidence
Modernizing requires change, and we recognize the importance of changing with confidence. If folks are first instilled with confidence, they may be more willing to embrace change and be more actively a part of creating change.

Decorative image - four hands connected
Collaborating to succeed
Collaboration is key to successfully finding and prototyping solutions during the Accelerator. We are always exploring and testing different tools, activities, and workshops that to help facilitate collaboration.

Decorative image - three people with a lightbulb on top of their heads
Designing an empowering experience

Great products and services are human-centred and designed for and with users. This applies to the Accelerator too. We design experiences with our participants in mind and support them every step of the way with coaching and mentoring, so they can have an enriching, empowering experience. We give teams the skills and tools they need to help them shift in the way they work, create, and share.

How to build your accelerator team

Decorative image - lego blocks

Product Team

  • Diverse & multidisciplinary
  • Product teams work on their problems during the Accelerator and ideally stay together once it is over
Decorative image - steering wheel

Steering Team

  • Executive champion who participates in accelerator activities and fully supports the work of the product team
  • Other executive supporters who form a governance body and help support the work of the team through: approvals, guidance, unblocking, feedback, upward briefing, and funding.
Decorative image - shaking hands

Corporate Partners

  • Enablers and partners who can support the product team in delivering their solution
  • Could include: corporate services, security, legal, policy, communications or other forms of expertise

The right problems for the Accelerator

An actual problem – process, service, issue, or challenge – to be improved
Doesn’t have an obvious, simple solution
Has room for exploration, space to pivot, and flexible timelines
Has a team that will continue to work on a solution once the accelerator ends
Is related to the core work of your organization – internal or external
Has a business owner open to solution ideas that go beyond the usual
Has usable and accessible data to inform exploration and solutions
Has the potential to change how people think about and do work
Has organizational support and buy-in
Has access to users to co-design, explore, and gather insights from
Can be explored and shared publicly, with a team who can work in the open
Has a manageable scope

What's not the right problem?

A pre-determined solution
A large-scale complex problem with many dependent pieces
A pre-existing project with fixed timelines and requirements
A team that will not continue working on their solution post-Accelerator
No access to users to collaborate with or be informed by
Is classified and/or cannot be shared openly with other teams or the broader public service

Intake Process

Information sessions about the Accelerator

Info session deck (English)

Info session deck (French)

An updated version of the CSPS Digital Accelerator is currently in development. Registration for new courses and workshops is expected to open in early 2023.

Accelerator History

In Spring 2021, CSPS welcomed its first cohort of Accelerator teams for a 13-week, completely virtual hands-on learning experience. Five teams participated, from four departments:  

  • Canada Revenue Agency
  • Department of Fisheries and Oceans
  • Department of National Defence
  • Canada School of Public Service

In this cohort, teams focused on internal-facing challenges and solutions, including new employee onboarding, simplifying procurement processes, improving internal access to data, supporting employee training and learning, and making operational decisions using data and insights.

As a team, they worked together to pinpoint their users’ needs, improve their digital skills, explore their problems from multiple angles, identify different solution options, develop prototypes and test with users. At the end of the program, the teams pitched their solutions to more than 400 public servants from across the country who participated in Demo Day.  

Interested in learning more about the teams’ solutions and experiences? Click on the links below.  

Team DND-Army – Canadian Army Digital Transformation

Team CRA – CRA Learning Zone

Team CSPS – Procurement Portal

Team DFO – Improving the Onboarding Experience  

We recently put together a testimonial video for our first cohort. Watch it here!

In Winter 2022, CSPS had a second cohort of Digital Accelerator teams for an 11-week, completely virtual hands-on learning experience.  

Eight teams participated, from seven different departments:  

  • Canada Revenue Agency
  • Department of Fisheries and Oceans
  • Indigenous Services Canada
  • Canada School of Public Service
  • Transport Canada
  • Employment and Social Development Canada
  • Innovation, Science and Economic Development Canada

In this cohort, teams focused on improving a self-service portal, collecting clean and consistent data to report on engagement, adapting data science work to attract new talent, creating safer devices for employees purposes, redesigning a Web interface, improving data management process, centralizing a reporting product for Business Analysts to make data and insights accessible and reportable and the referral process for field auditors and technical advisors.  

At the end of the program, teams were able to work with digital tools and new approaches, be more fluent public servants in the digital sphere and each teams presented demos of their proposed solutions to more than 600 public servants from across the country who participated in the CSPS Digital Accelerator’s Demo Day.  

Watch Demo Day Here!


Thanks to our current partners for their support. If your team is interested in joining the Accelerator, please reach out to us to discuss. Participation in the Accelerator begins with a partnership. We look forward to working with you!

National Defence logo

Canada Revenue Agency logo

Transport Canada logo

Fisheries and Oceans Canada logo

Meet the CSPS Digital Accelerator Team

For general inquires contact the CSPS Digital Accelerator mailbox.

Canada logo.png