CAS-DSB/Where We're Headed

CAS-DSB
Meet the Chief Digital Officer
Working Environment
Where We're Headed
Opportunities

Environmental Context

As described in the report No Turning Back: CBA Task Force Report on Justice Issues Arising from COVID-19

The precipitous advent of the novel coronavirus pandemic known as COVID-19 in March 2020 brought into focus the urgency of forging an accessible, modern and user-centered justice system. The pandemic forced all justice system participants to adjust to a new environment. It fast-tracked the adoption of different measures and technologies to deliver justice remotely. It further dispelled the notion that justice (and the legal profession), was somehow nobly removed from the fourth industrial revolution. These rapid and significant changes are occurring against a challenging backdrop: public confidence in the justice system is fragilized by a belief that access to justice is beyond the grasp of most individuals, an increasing number of self-representatives, and even individuals abstaining from seeking justice altogether — with costs deemed prohibitive or disproportionate to the actual value of the sought-after outcome.

To make sure we "don't turn back", CAS is on a digital transformation journey to improve client service experiences, government operations, and improve access to justice.

In short, we're transforming DSB and CAS to better deliver on both:

CAS' 2023-23 Departmental Plan, and
Canada's Digital Ambition 2023

CAS' 4 Strategic Priorities

CAS' 2022-23 Departmental Plan includes four strategic priorities:

National Court Facilities & Courtrooms

Deliver modern, equipped, accessible and secure federal court facilities across Canada.

Service Excellence

Provide consistent, quality and timely client-centric services. Modernize our practices, processes and tools and integrate new business and technological solutions.

Our Workforce

Attract, retain and develop a highly skilled, diverse and engaged workforce. Optimize our work environment and strengthen management excellence.

Digital Courts & Hearings

Deliver information technology solutions that provide for the effective management of court business, offer self-service to litigants and improve access to justice.

As you can see from the description above, DSB plays a pivotal role in helping CAS achieve its strategic priorities.