Theme Management Committee Covid-June 5 2020 - Comité de gestion des thèmes Covid-5 juin 2020

Agenda

1. Updates

DTO

Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19
Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week
Meeting next Tuesday with provinces and territories
Testing labels for reopening content

2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)

Live French PCUE pages
Live English CESB pages
Understand the benefit and turn it into web content for students.
Spent 20 hours collaboratively doing usability testing
Also tested mobile as most students get there using mobile and most people find it from Google Search
Walked through the CESB and showed reasoning for development and testing
Language originated in Canada Child Benefit work with CRA and CRA Call Centre
Re-used patterns for CESB that we knew worked (from CERB, CCB etc.)
Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate
Unmoderated and moderated testing
Looking at call drivers and keeping an eye on Google searches
Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it
Testing was informing content development as the policy was being created.
Policy and implementation were developed together - great example of how important it is for us all to work together
Codevelopment with policy people reduced calls at call centre

3. Principal Publisher - Tanya Gagnon

All set to go for announcements pages
Principal publisher will go through and tag COVID-19 news products before June 8th, but after that departments will have to do it themselves
Initial tagging instructions
If you are stuck, open a ticket at Principal Publisher Service Desk and they will help.
If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca

4. Roundtable

ISED

CBSA

Finance

ISC

Public Safety! PJE Theme - Heather O’Connell