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Theme Management Committee Covid-June 5 2020 - Comité de gestion des thèmes Covid-5 juin 2020 (view source)
Revision as of 15:59, 29 June 2020
, 15:59, 29 June 2020→Notes and action items
* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
'''1. Updates'''
'''DTO'''
* Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19
* Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week
* Meeting next Tuesday with provinces and territories
* Testing labels for reopening content
'''2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst and Katie Dowdall (CRA)'''
* Live French PCUE pages
* Live English CESB pages
* Understand the benefit and turn it into web content for students.
* Spent 20 hours collaboratively doing usability testing
* Also tested mobile as most students get there using mobile and most people find it from Google Search
* Walked through the CESB and showed reasoning for development and testing
* Language originated in Canada Child Benefit work with CRA and CRA Call Centre
* Re-used patterns for CESB that we knew worked (from CERB, CCB etc.)
* Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate
* Unmoderated and moderated testing
* Looking at call drivers and keeping an eye on Google searches
* Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it
* Testing was informing content development as the policy was being created.
* Policy and implementation were developed together - great example of how important it is for us all to work together
* Codevelopment with policy people reduced calls at call centre
'''3. Principal Publisher - Tanya'''
Live Annonces liées à la COVID-19 page
Live COVID-19 Announcements page
* All set to go for announcements pages
* Principal publisher will go through and tag COVID-19 news products before June 8th, but after that departments will have to do it themselves
* [[Metadata, SEO and social media|Initial tagging instructions]]
* If you are stuck, open a ticket at Principal Publisher Service Desk and they will help.
* If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca
'''4. Roundtable'''
'''ISED'''
* Structured data pilot about contact page
* “Managing your business” landing page is going to approvals
'''CBSA'''
* Publishing an information hub
* Didn’t have a chance to do usability testing
'''Finance'''
* Change to ERP based on today’s announcement
'''ISC'''
* Updating information daily
'''Public Safety! PJE Theme - Heather O’Connell'''
* Scans, Frauds page updated with minor changes that make it more mobile-friendly
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