Difference between revisions of "Theme Management Committee Covid-June 5 2020 - Comité de gestion des thèmes Covid-5 juin 2020"

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* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
 
* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
  
'''1. Updates'''
+
'''1. Updates'''
  
 
'''DTO'''
 
'''DTO'''
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* Testing labels for reopening content  
 
* Testing labels for reopening content  
  
'''2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)'''
+
'''2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)'''
 
* Live French PCUE pages  
 
* Live French PCUE pages  
 
* Live English CESB pages  
 
* Live English CESB pages  
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* Policy and implementation were developed together - great example of how important it is for us all to work together
 
* Policy and implementation were developed together - great example of how important it is for us all to work together
 
* Codevelopment with policy people reduced calls at call centre
 
* Codevelopment with policy people reduced calls at call centre
'''3. Principal Publisher - Tanya'''
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'''3. Principal Publisher - Tanya'''
  
 
Live Annonces liées à la COVID-19 page  
 
Live Annonces liées à la COVID-19 page  
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* If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca
 
* If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca
  
'''4. Roundtable'''
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'''4. Roundtable'''
  
 
'''ISED'''
 
'''ISED'''
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<div style="float:left; width:47%; padding:5px;">  
 
<div style="float:left; width:47%; padding:5px;">  
 
<!--PLACE FRENCH TEXT BELOW THIS LINE AND ABOVE THE CLOSING DIV-->
 
<!--PLACE FRENCH TEXT BELOW THIS LINE AND ABOVE THE CLOSING DIV-->
 
 
  
 
==Ordre du jour==
 
==Ordre du jour==

Revision as of 16:00, 29 June 2020



Agenda

  1. Updates
  2. Canada Emergency Student Benefit

Notes and action items

1. Updates

DTO

  • Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19
  • Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week
  • Meeting next Tuesday with provinces and territories
  • Testing labels for reopening content
2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)
  • Live French PCUE pages
  • Live English CESB pages
  • Understand the benefit and turn it into web content for students.
  • Spent 20 hours collaboratively doing usability testing
  • Also tested mobile as most students get there using mobile and most people find it from Google Search
  • Walked through the CESB and showed reasoning for development and testing
  • Language originated in Canada Child Benefit work with CRA and CRA Call Centre
  • Re-used patterns for CESB that we knew worked (from CERB, CCB etc.)
  • Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate
  • Unmoderated and moderated testing
  • Looking at call drivers and keeping an eye on Google searches
  • Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it
  • Testing was informing content development as the policy was being created.
  • Policy and implementation were developed together - great example of how important it is for us all to work together
  • Codevelopment with policy people reduced calls at call centre
3. Principal Publisher - Tanya

Live Annonces liées à la COVID-19 page

Live COVID-19 Announcements page

  • All set to go for announcements pages
  • Principal publisher will go through and tag COVID-19 news products  before June 8th, but after that departments will have to do it themselves
  • Initial tagging instructions
  • If you are stuck, open a ticket at Principal Publisher Service Desk and they will help.
  • If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca
4. Roundtable

ISED

  • Structured data pilot about contact page
  • “Managing your business” landing page is going to approvals

CBSA

  • Publishing an information hub
  • Didn’t have a chance to do usability testing

Finance

  • Change to ERP based on today’s announcement

ISC

  • Updating information daily

Public Safety! PJE Theme - Heather O’Connell

  • Scans, Frauds page updated with minor changes that make it more mobile-friendly

Ordre du jour

  1. Mises à jour
  2. Prestation canadienne d'urgence pour les étudiants

Notes et actions à prendre