Difference between revisions of "Theme Management Committee Covid-June 5 2020 - Comité de gestion des thèmes Covid-5 juin 2020"

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* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
 
* [https://www.canada.ca/en/revenue-agency/services/benefits/emergency-student-benefit.html Canada Emergency Student Benefit page]
  
 +
'''1. Updates'''
 +
 +
'''DTO'''
 +
* Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19
 +
* Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week
 +
* Meeting next Tuesday with provinces and territories
 +
* Testing labels for reopening content
 +
 +
'''2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)'''
 +
* Live French PCUE pages
 +
* Live English CESB pages
 +
* Understand the benefit and turn it into web content for students.
 +
* Spent 20 hours collaboratively doing usability testing
 +
* Also tested mobile as most students get there using mobile and most people find it from Google Search
 +
* Walked through the CESB and showed reasoning for development and testing
 +
* Language originated in Canada Child Benefit work with CRA and CRA Call Centre
 +
* Re-used patterns for CESB that we knew worked (from CERB, CCB etc.)
 +
* Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate
 +
* Unmoderated and moderated testing
 +
* Looking at call drivers and keeping an eye on Google searches
 +
* Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it
 +
* Testing was informing content development as the policy was being created.
 +
* Policy and implementation were developed together - great example of how important it is for us all to work together
 +
* Codevelopment with policy people reduced calls at call centre
 +
'''3. Principal Publisher - Tanya'''
 +
 +
Live Annonces liées à la COVID-19 page
 +
 +
Live COVID-19 Announcements page
 +
* All set to go for announcements pages
 +
* Principal publisher will go through and tag COVID-19 news products  before June 8th, but after that departments will have to do it themselves
 +
* [[Metadata, SEO and social media|Initial tagging instructions]]
 +
* If you are stuck, open a ticket at Principal Publisher Service Desk and they will help.
 +
* If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca
 +
 +
'''4. Roundtable'''
 +
 +
'''ISED'''
 +
* Structured data pilot about contact page
 +
* “Managing your business” landing page is going to approvals
 +
 +
'''CBSA'''
 +
* Publishing an information hub
 +
* Didn’t have a chance to do usability testing
 +
 +
'''Finance'''
 +
* Change to ERP based on today’s announcement
 +
 +
'''ISC'''
 +
* Updating information daily
 +
 +
'''Public Safety! PJE Theme - Heather O’Connell'''
 +
* Scans, Frauds page updated with minor changes that make it more mobile-friendly
 
</div>
 
</div>
 
<!--START French column, do not touch this code-->
 
<!--START French column, do not touch this code-->

Revision as of 15:59, 29 June 2020



Agenda

  1. Updates
  2. Canada Emergency Student Benefit

Notes and action items

1. Updates

DTO

  • Last Friday, Patrick came and talked about accessibility and we’ve pulled together a blog post based on his presentation: Designing for accessibility during COVID-19
  • Working on guidance for guidance with PCO, Principal Publisher, and HC PHAC, with a plan to present a draft to TMC next week
  • Meeting next Tuesday with provinces and territories
  • Testing labels for reopening content

2. Canada Emergency Student Benefit (CESB) - Roger Pankhurst  and Katie Dowdall (CRA)

  • Live French PCUE pages
  • Live English CESB pages
  • Understand the benefit and turn it into web content for students.
  • Spent 20 hours collaboratively doing usability testing
  • Also tested mobile as most students get there using mobile and most people find it from Google Search
  • Walked through the CESB and showed reasoning for development and testing
  • Language originated in Canada Child Benefit work with CRA and CRA Call Centre
  • Re-used patterns for CESB that we knew worked (from CERB, CCB etc.)
  • Didn’t just assume the program would work - did usability testing throughout and made changes based on the results: iterate, iterate, iterate
  • Unmoderated and moderated testing
  • Looking at call drivers and keeping an eye on Google searches
  • Listened to users going through it and incorporated their feedback, for example, some users didn’t know what taxable meant, so we changed it
  • Testing was informing content development as the policy was being created.
  • Policy and implementation were developed together - great example of how important it is for us all to work together
  • Codevelopment with policy people reduced calls at call centre

3. Principal Publisher - Tanya

Live Annonces liées à la COVID-19 page

Live COVID-19 Announcements page

  • All set to go for announcements pages
  • Principal publisher will go through and tag COVID-19 news products  before June 8th, but after that departments will have to do it themselves
  • Initial tagging instructions
  • If you are stuck, open a ticket at Principal Publisher Service Desk and they will help.
  • If you want a copy of the comms that went out about it email: tanya.gagnon@servicecanada.gc.ca

4. Roundtable

ISED

  • Structured data pilot about contact page
  • “Managing your business” landing page is going to approvals

CBSA

  • Publishing an information hub
  • Didn’t have a chance to do usability testing

Finance

  • Change to ERP based on today’s announcement

ISC

  • Updating information daily

Public Safety! PJE Theme - Heather O’Connell

  • Scans, Frauds page updated with minor changes that make it more mobile-friendly


Ordre du jour

  1. Mises à jour
  2. Prestation canadienne d'urgence pour les étudiants

Notes et actions à prendre

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