Difference between revisions of "Theme Management Committee Covid-June 22 2020 - Comité de gestion des thèmes Covid-22 juin 2020"
| Line 43: | Line 43: | ||
Please follow the guidance provided: | Please follow the guidance provided: | ||
| − | * How to use alerts in a crisis | + | * [https://design.canada.ca/crisis/alerts.html How to use alerts in a crisis] |
| − | * Using alerts (Google slides) (PowerPoint) | + | * Using alerts ([https://docs.google.com/presentation/d/1kpDFOVUAW1YdWMGZdmZaG1ksRXOCS9aHb1mnrvIHcrE/edit#slide=id.p Google slides]) ([[:File:COVID-19 - Alerts.pptx|PowerPoint]]) |
| − | * Moving from announcements to web content ( | + | * Moving from announcements to web content ([https://docs.google.com/presentation/d/1uO3FKJN8YsFl5a3FWA0H1ae8c6BkB0bCj0c3Ble-UJQ/edit#slide=id.p Google slides]) ([[:File:COVID-19 - Covid, services, themes and departments.pptx|PowerPoint]]) |
| − | |||
Alerts are temporary. COVID is no longer alert. People are getting tired of alerts. Alert fatigue is real. At the beginning of COVID, everything was new and alerts made sense. To be effective, we need to phase out alerts that aren’t necessary anymore and integrate the key messages into web content. | Alerts are temporary. COVID is no longer alert. People are getting tired of alerts. Alert fatigue is real. At the beginning of COVID, everything was new and alerts made sense. To be effective, we need to phase out alerts that aren’t necessary anymore and integrate the key messages into web content. | ||
| Line 73: | Line 72: | ||
* CEWS content | * CEWS content | ||
'''TBS - Public service and military''' | '''TBS - Public service and military''' | ||
| − | * Responding to easing of Coronavirus disease (COVID-19) restrictions for Government of Canada worksites was launched today. | + | * [https://www.canada.ca/en/government/publicservice/covid-19/easing-restrictions.html Responding to easing of Coronavirus disease (COVID-19) restrictions for Government of Canada worksites] was launched today. |
'''ISC''' | '''ISC''' | ||
* Going to be publishing 2 guidance documents: | * Going to be publishing 2 guidance documents: | ||
Revision as of 10:38, 29 June 2020
Agenda
1. Updates
2. Revisit alerts and alert fatigue - Peter
3. Travel working group update - Mary Beth
4. Roundtable
Notes and action items
1. Updates
TBS
- Page success widget pilot should go live either today or tomorrow on the Business page
- Peter and Laura will be speaking at CCO learning event on Thursday, June 25
- DTO is helping with Travel and Business tasks/pages
Health Canada
- Working in partnership with Travel Working group with Mary Beth (PCO) and Dimitrios (GAC)
- Onboarding of Notify Subscription service to our team
- Ongoing content updates and working towards Phase 2 landing page and content for reopening
PCO
- Travel working group is in parallel with advertising working group. If you think that you have travel related content, then you should contact Mary Beth.
Principal Publisher
- Working with DTO on Page Success Widget
- Working with HC on live updates for Microbiology lab
2. Revisit alerts and alert fatigue - Peter Smith (DTO)
There is specific guidance for how to use alerts for COVID-related content and for service disruptions.
Too many alerts, and alerts that are not consistent with the government-wide approach create confusion for users.
Please follow the guidance provided:
- How to use alerts in a crisis
- Using alerts (Google slides) (PowerPoint)
- Moving from announcements to web content (Google slides) (PowerPoint)
Alerts are temporary. COVID is no longer alert. People are getting tired of alerts. Alert fatigue is real. At the beginning of COVID, everything was new and alerts made sense. To be effective, we need to phase out alerts that aren’t necessary anymore and integrate the key messages into web content.
Friendly competition to move alerts along. We are encouraging web teams to change their alerts. We hope these presentations can provide you with some support to brief your senior management.
Looking for ways to spark activity in the ways alerts are handled?
We created a new Slack Channel: #alerts-challenge
We will look at adding alert management and lifecycle into the guidance.
3. Travel working group update - Mary Beth Baker (PCO)
- If you’re part of the working group and think you should be, please contact Mary Beth.
4. Roundtable
ISED
- Success widget launch goes out soon
- New contact us with structured data will be up in running
IRCC
- No major announcements
ESDC
- "I want to help” initiative
- “Supporting Black Canadians Community” initiative
CRA
- CERB content changed based on extension
- CEWS content
TBS - Public service and military
- Responding to easing of Coronavirus disease (COVID-19) restrictions for Government of Canada worksites was launched today.
ISC
- Going to be publishing 2 guidance documents:
- resource companies operating and resuming operations near Indigenous communities
- guide for communities that are near those resource operations
- NRCAN, PHAC and FNIHB have been involved in developing this with ISC
Defense
- Lots of defense content
GAC
- Co-chairing the Travel working group with Mary Beth
- Phased approach to returning to offices. If employees are comfortable working from home, they will continue. Critical employees will go back to the office first.
Public Safety
- No updates
- Working remotely for the foreseeable future
Canadian Heritage
- Museum Funding launched last week
- Special measures for Canadian journalists this week
- Focusing on Virtual Canada Day
CDS
- Last week on Individual Benefits Finder, it is going to Service Canada
- Onboarding of Exposure and Notification mobile app
Finance
- Working on the Economic statement
CSPS
- No updates
Health Canada PHAC
- More plain language content
- Digital kids game link will be added
- Publishing a food industry section
Ordre du jour
1. Mises à jour
2. Revoir les alertes et la fatigue de l'alerte - Peter
3. Mise à jour du groupe de travail sur les voyages - Mary Beth
4. Table ronde
