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 What is Design?

 Design is the process of creating products that provide meaningful and relevant experiences to users. Learning design involves exposure and practical skills related to techniques and tools used in user experience research & design and process and service design in a digital age.

 Design Practices & Skills

1. Designing For Users

Accessibility, adaptive design, user interface, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Video	Annual Report: Ellen and Jason	Government of Canada, Privy Council Office	https://www.facebook.com/ClerkGC/videos/604452839930035/	Stresses the importance of accessibility. Ellen met Jason, who is visually impaired, and she built him a 3D map to help him get around the office.
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?

2. User Research

Personas, stories, journey mapping, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Research guide	User Research Guide	Ontario Digital Service	https://www.ontario.ca/page/user-research-guide	Currently in alpha.
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?

3. Usability Testing Methods

Surveys, focus groups, evaluations, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Article	User Research Basics	U.S. Dept. of Health & Human Services	https://www.usability.gov/what-and-why/user-research.html	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?

4. Design Thinking

Problem definition, human-centered design, ideation, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Report summary (3 pages)	Design Thinking for Public Service Excellence	United Nations Development Programme: Global Centre for Public Service Excellence	http://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/GCPSE%20Design%20Thinking%20Summary.pdf	Examples of design thinking in public sector use (on page 3).
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?

5. Cultural Implications

Systems thinking, business design, diverse teams, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?

6. Methods

Guerilla, videos, interviews, etc.
Type of Resource	Name/Title	Organization	Contact/Link	Notes
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?
Expert, video, article, course, etc.	Name/Title	Organization	Contact/Link	Anything to add?