March 27, 2024 - Updates, priorities of the week

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Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

Updates

PCO

  • Questions about the budget, but we don’t have any information we can share at the moment
  • For web, the budget will mean a publishing break when it comes out

DTO

Institutional landing page template

  • We anticipate launching the new ILP in April
  • No hard deadline for departments to update their content
  • We’ve included guidance for all of the components
  • This version is based on the Beta version operating since 2021
  • We will send out more information when it’s ready to launch

Question: Are there rules around when to use the Supertask button

A: Yes, we have included guidance for that

CDS-GCNotify Presentation

  • Platform tool run by CDS
  • Operating since 2019
  • Uses Amazon web cloud services
  • To help users through government processes
  • Benefits
    • Reduces time effort and cost
    • Provides clarity for end-users
    • Increase trust and satisfaction
    • Doesn’t BCC users like email does
    • GC Notify doesn’t store personal data for more than 7 days by default, can be shorter
    • Support team provides 24 hour support
    • 422 federal services

Demo

  • GCNotify is public facing, but only public servants can create an account
  • Three steps to create a service
  • You create a service name and email address
  • @notification.canada.ca has high confidence from users
  • You can customize domain if needed
  • Quick and easy to set up a service
  • Can contact users by email or text
  • Includes reporting if your users received the message
  • You can format text messages with markup language
  • You can use API integration
  • You can manage different types of access to team members
  • We had to find a way to manage bounce rate, so we made a guide to help keep accurate contact information
  • If too many emails don’t work, Amazon could suspend the service, as they would assume we are spamming

Questions

Q: Have you thought about including “no reply” so users can opt out.

A: You can include a reply to the message. We’re looking to improve on that. We are looking at that and other ways to improve end-user experience. So far we’ve left that to departments, how they configure the opt in/opt out aspect.

Q: What else is on your roadmap this year?

A: We just released self-serve logos, which will ease our workflow. We’ve also done some other self-serve features. Additionally, we created an Incidents and Service Interruptions, which is public facing.

Q: Any plans for a subscription feature so users can add themselves?

A: Yes, we are looking into that.

Q: Are the custom logos vetted by TBS?

A: We don’t vet the logos ourselves, it’s the responsibility of the department to do that.

ROUNDTABLE

ECCC

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