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GC Enterprise Architecture/Playbook (view source)
Revision as of 16:43, 13 January 2020
, 16:43, 13 January 2020no edit summary
While configuring the service, departments should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages.<br><br>
While configuring the service, departments should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages.<br><br>
Once the stakeholders are identified, the roles and responsibilities are mapped, and the stakeholder needs are identified and translated into business service, the department can then model a complete quality end-to-end business service that provides the best digital experience to its users while also maximize its effectiveness and optimize efficiencies.<br><br>
* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>
* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>
* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>
* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>
In identifying the stakeholder, department needs to ensure that it is being inclusive, include other stakeholder groups.<br><br>
In identifying the stakeholder, department needs to ensure that it is being inclusive and includes all stakeholder groups. Important topics to consider when designing a business service are accessibilities, official languages and gender based+ analysis to ensure the business service created will be comprehensive to all stakeholder groups as they have specific requirements that need to be met as well.<br><br>
* <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I>
* <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I>
Modeling business service delivery end-to-end will provide better digital experience to the stakeholders. It will also help provide better understanding of what components are required to create a service, what various channels which a service can be delivered, as well as individual areas that can be improved to maximize effectiveness and optimize efficiencies of the whole process.<br><br>
<b><u>Architect to be Outcome Driven and Strategically Aligned to the Department and to the Government of Canada</b></u>
<b><u>Architect to be Outcome Driven and Strategically Aligned to the Department and to the Government of Canada</b></u>
The whole notion of creating a program or project is to support departmental mandate. Thus, it needs to be clear what mandate a program or project is supporting, how it supports it and measure how effective it is in supporting the mandate. A project or program may indirectly support a mandate, however, its derivative outcome may still be able to be tied into a mandate. Everything needs to be tied in to the mandate and everything needs to be measurable. If a department is not sure how a program or project is supporting its mandate, or how it can be measured, then perhaps the program or project may not be required to begin with.
A system or solution that is the end result of a program or project also needs to strategically align to the direction of the Government of Canada. For example, if we know at the end the GC will be going to the cloud, then program or project needs to at least have a plan in place on how to migrate it to the cloud whenever its ready. Another example, if we know at the end the GC will be using NextGen, then all HR related interim functionality need to plan for transitioning to use NextGen when it becomes available. <br><br>
* Identify which departmental/GC business services, outcomes and strategies will be addressed
* Identify which departmental/GC business services, outcomes and strategies will be addressed
In order to ensure a program or project supports departmental mandate, it is important to identify which services, outcomes or strategies will be addressed at the conclusion of the program or project. This will ensure the program or project has a vision of what it is trying to accomplish in relation to the departmental mandate. Thus, whenever the program or project needs to small deviation from its original short-term goal, it will have a limit on how much it can deviate before it is no longer aligned to the departmental mandate or GC direction. <br><br>
* Establish metrics for identified business outcomes throughout the lifecycle of an investment
* Establish metrics for identified business outcomes throughout the lifecycle of an investment
Another important aspect to ensure alignment to departmental mandate is establishing the metrics for the identified business outcomes. This will ensure department have a way to identify its efficiencies or effectiveness in delivering the business services. As technology progresses, the outcomes that was once achieved by the program or project may become invalid or insufficient to support the departmental mandate or GC Direction. At this time, it would be prudent to re-visit the effectiveness of the program or project and explore possibility of leveraging other existing service created by other department or creating a new project or program. <br><br>
* Translate business outcomes and strategy into business capability implications in the GC Business Capability Model to establish a common vocabulary between business, development, and operation
* Translate business outcomes and strategy into business capability implications in the GC Business Capability Model to establish a common vocabulary between business, development, and operation
One of the benefit or translating business outcomes and strategy into business capabilities is to provide a common ground between business community and IT community. <br><br>
<b><u> Promote Horizontal Enablement of the Enterprise</b></u>
<b><u> Promote Horizontal Enablement of the Enterprise</b></u>
