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| As the provider of service to Canadians, it is important for the GC to understand the stakeholders well. The stakeholders in this case can mean their users, their partners (if any), their suppliers (if any), their program or project manager, their implementor, etc. Once a department identify all its stakeholders, it needs to identify the stakeholders' requirements and figure out how to make it easier for them to use its service, which means it needs to really drill down on the user interface design. This is what digital is all about, to make it easy for the users to consume the GC service. | | As the provider of service to Canadians, it is important for the GC to understand the stakeholders well. The stakeholders in this case can mean their users, their partners (if any), their suppliers (if any), their program or project manager, their implementor, etc. Once a department identify all its stakeholders, it needs to identify the stakeholders' requirements and figure out how to make it easier for them to use its service, which means it needs to really drill down on the user interface design. This is what digital is all about, to make it easy for the users to consume the GC service. |
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− | While configuring the service, departments should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages.<br><br> | + | While configuring the service, departments should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages. |
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| Once the stakeholders are identified, the roles and responsibilities are mapped, and the stakeholder needs are identified and translated into business service, the department can then model a complete quality end-to-end business service that provides the best digital experience to its users while also maximize its effectiveness and optimize efficiencies.<br><br> | | Once the stakeholders are identified, the roles and responsibilities are mapped, and the stakeholder needs are identified and translated into business service, the department can then model a complete quality end-to-end business service that provides the best digital experience to its users while also maximize its effectiveness and optimize efficiencies.<br><br> |
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| * <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I> | | * <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I> |
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− | In identifying the stakeholder, department needs to ensure that it is being inclusive and includes all stakeholder groups. Important topics to consider when designing a business service are accessibilities, official languages and gender based+ analysis to ensure the business service created will be comprehensive to all stakeholder groups as they have specific requirements that need to be met as well.<br><br> | + | In identifying the stakeholder, department needs to ensure that it is being inclusive and includes all stakeholder groups. Things to consider when designing a business service are accessibilities, official languages and gender based+ analysis to ensure the business service created will be comprehensive to all stakeholder groups. They are important to be considered as these stakeholders have specific requirements that need to be met as well.<br><br> |
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| * <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I> | | * <b><I>Model end-to-end business service delivery to provide quality, maximize effectiveness and optimize efficiencies across all channels (e.g lean process)</b></I> |
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− | Modeling business service delivery end-to-end will provide better digital experience to the stakeholders. It will also help provide better understanding of what components are required to create a service, what various channels which a service can be delivered, as well as individual areas that can be improved to maximize effectiveness and optimize efficiencies of the whole process.<br><br> | + | Modeling business service delivery end-to-end will provide better digital experience to the stakeholders. It will also help provide better understanding of what components are required to create a service, what various channels which a service can be delivered, as well as individual areas that can be improved to maximize effectiveness and optimize efficiencies of the overall service. Modeling end-to-end business service delivery will expand the horizon and knowledge of the implementer of the business service and will ensure each part of the service delivery is considered and its impact to changes <br><br> |
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| <b><u>Architect to be Outcome Driven and Strategically Aligned to the Department and to the Government of Canada</b></u> | | <b><u>Architect to be Outcome Driven and Strategically Aligned to the Department and to the Government of Canada</b></u> |