CSPS Tech Lab/Opportunities

Meet the Team!

Our Projects

Career Opportunities

Work with the CSPS Tech Lab

The Tech Lab team, within the Canada School of Public Service (CSPS), is a multidisciplinary team of Designers and Developers. We work closely with partners and subject matter experts to develop user-centric innovative solutions aimed to provide public servants with truly rewarding and modern learning experiences. Some of the innovation projects we are currently working on include vExpo (virtual event platform and kiosks leveraging immersive technology), the creation of immersive virtual spaces, virtual reality experimentation to support learning, and more!

You would be joining a diverse group of people from various backgrounds. We value diversity, curiosity, out of the box thinking, and learning by doing. We’re always looking for people who are passionate about their work and who understand the important role that digital innovation can play in a large ecosystem such as the Government of Canada. You’ll have opportunities to lead, innovate, learn, and contribute to (fun) meaningful work.

Current Opportunities

We are looking for new talent! Take a look at the opportunities below and see if this might be a good fit!

• Client Experience Manager (EC-07)

Client Experience Manager (EC-07) Branch and Directorate: ISDB Public Sector Innovation / Tech Lab Location: Ottawa, Ontario Group and Level: EC-07 or equivalent Job type: Assignment or Secondment (at-level), 1 year with possibility of extension. Key Roles and Responsibilities The successful candidate will lead the user experience team, identify opportunities and develop requirements for the design of user-centric products that meet both user and business needs. You will build and manage client relationships and experience, as well as work closely with partners and CSPS counterparts for the successful delivery and integration of innovation products as part of the CSPS ecosystem. More specifically, the Client Experience Manager will: Manage user experience activities and coordinate cross-functional teams Act as the primary point-of-contact for clients, manage intake process and attend client meetings Perform environmental scans and research to identify opportunities, inform team vision and support product strategies, feeding into the innovation pipeline Manage partnership opportunities for new and ongoing innovation projects Develop user stories, requirements, workflows to support the design and development of products and features Act as liaison between CSPS business lines and corporate enablers, ensuring product vision is aligned with CSPS priorities alignment with and proper integration of products within the CSPS ecosystem Develop in-depth understanding of clients' needs and preferences, as well as seek feedback from clients, partners and stakeholders to improve overall experience Develop and maintain a framework for sharing lessons learned, within and outside of CSPS, derived from innovation projects Essential Qualifications Linguistic Profile: Bilingual Imperative CBC/CBC Security Clearance: Reliability Education: Graduation with a degree from a recognized post-secondary institution with acceptable specialization in economics, sociology or statistics. Notes: Candidates must always have a degree. The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience. Qualifications: Experience gathering information and coordinating, managing, updating, proofreading and editing content for web publication. Experience designing and applying content strategies, preferably in a product-focused environment. Experience making recommendations to management. The ability to work with clients to translate business needs into actionable tasks. Strong attention to details to achieve thoroughness and accuracy when accomplishing a task. Strong project management, organizational and coordinating skills. Strong computer skills with the ability to learn new software quickly. Strong reading, writing and communication skills in both official languages (English and French). A strategic and creative mind to quickly identify problems and offer and practical solutions. Asset qualifications: Experience working in a UX and agile environment. Experience coordinating or contributing to UX-related projects. Strong presentation skills, including creation, delivery, and openness to feedback. Additional Information If you are interested in this position, please send your resume, along with a short letter describing your experience and knowledge, to the contact person listed below. If your interests match ours, we will invite you to a meeting to discuss. Please clearly indicate in your application the group and level associated with your substantive position. Only successful applicants will be contacted. Employment Equity: In support of achieving a diverse workforce, consideration will be given to candidates who self-identify as belonging to one of the following Employment Equity groups: Indigenous Peoples, persons with disabilities, members of visible minorities, and women. Contact Person: Please send you resume and cover letter to Alexandre Contreras, Client Experience Manager, at alexandre.contreras@csps-efpc.gc.ca. Submission deadline: November 20, 2022.

Client Experience Manager

Client Experience Manager (EC-07) Branch and Directorate: ISDB Public Sector Innovation / Tech Lab Location: Ottawa, Ontario Group and Level: EC-07 Job type: Assignment or Secondment (at-level), 1 year with possibility of extension. Work Description The successful candidate will lead the user experience team, identify opportunities and develop requirements for the design of user-centric products that meet both user and business needs. You will build and manage client relationships and experience, as well as work closely with partners and CSPS counterparts for the successful delivery and integration of innovation products as part of the CSPS ecosystem. More specifically, the Client Experience Manager will: Manage user experience activities and coordinate cross-functional teams Act as the primary point-of-contact for clients, manage intake process and attend client meetings Perform environmental scans and research to identify opportunities, inform team vision and support product strategies, feeding into the innovation pipeline Manage partnership opportunities for new and ongoing innovation projects Develop user stories, requirements, workflows to support the design and development of products and features Act as liaison between CSPS business lines and corporate enablers, ensuring product vision is aligned with CSPS priorities alignment with and proper integration of products within the CSPS ecosystem Develop in-depth understanding of clients' needs and preferences, as well as seek feedback from clients, partners and stakeholders to improve overall experience Develop and maintain a framework for sharing lessons learned, within and outside of CSPS, derived from innovation projects Essential Qualifications Linguistic Profile: Bilingual imperative CBC/CBC Security Clearance: Reliability Education: Graduation with a degree from a recognized post-secondary institution with acceptable specialization in economics, sociology or statistics. Notes: Candidates must always have a degree. The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience. Qualifications: Experience in leading multidisciplinary project teams and user-centric design activities through the product development life cycle, using an agile development approach. Experience in building collaborative and partner relationships with a wide variety of internal or external stakeholders. Experience leading digital innovation projects and teams, overseeing development, planning, testing and user experience.  Experience in managing human and financial resources Experience in providing strategic advice to clients and senior management (Director level of higher) Knowledge of usability and user-centered design (UCD) approaches, iterative design processes, research and design techniques and practices, as well as industry trends, to create highly usable and accessible products for users. Knowledge of Web-related communications, program delivery and IT services, activities, roles and responsibilities across the GC Knowledge of project management principles, frameworks, methodologies and practices. Ability to translate user and business needs into technical direction and documentation to be used by developers and user experience specialists. Ability to manage and plan projects, monitor performance and initiate corrective actions to resolve problems as well as facilitation techniques. Asset qualifications: Experience with Agile teams Experience establishing and maintaining partnerships with internal or external stakeholders Knowledge of lean and agile software development methods, practices and concepts used to respond to change in order to succeed in an uncertain and changing environment. Knowledge of quality control, support, team collaboration, and development platform software and features. Knowledge of government legislation and regulations governing communications and information management, web and social media standards, as well as those that are IT-related to ensure compliance with their requirements. Additional Information Candidate must be able to work in fast-paced environment and be flexible to adjust to change as needed. If you are interested in the position, please submit your resume, with a cover letter, clearly indicating how you meet each of the competencies outlined in the key roles and responsibilities. Candidates must also outline why you would like to be part of the team. If your interests match ours, we will invite you to a meeting to discuss your experience and qualifications.  Please indicate clearly in your application the group and level of your substantive position, if applicable. Selection decisions will align with CSPS hiring priorities with particular priority for candidates from identified Employment Equity (EE) groups. Please clearly indicate in your application whether you self-identify as part of an EE group. Your response to the self-declaration questions is voluntary and will be used for statistical purposes, as well as in considering your application for this opportunity Contact Person: Please send you resume and cover letter to Genevieve.lemieux@csps-efpc.gc.ca. Submission deadline:  May 31, 2022.

Senior Product Manager

Senior Product Manager (IT-04) Branch and Directorate: ISDB Public Sector Innovation / Tech Lab Location: Ottawa, Ontario Group and Level: IT-04 Job type: Assignment, Deployment, Secondment Work Description The successful candidate will lead the product development team, allocate resources and develop product roadmaps for the development of user-centric products that meet both user and business needs. You will also work closely with the corporate IT team for the proper management and integration of innovation products as part of the CSPS ecosystem. More specifically, the Senior Product Manager will: Manage an IM/IT development team working on multiple and complex IM/IT projects on cloud environments using Agile methodology Manage product development activities, including implementation of new technology and management of POC/MVP projects end to end Work with senior management to create product plans and roadmaps Develop product requirements Develop and implements product strategies consistent with team vision (in collaboration with Client Experience Manager) Incorporate feedback and input from clients, users and partners into product strategy Ensure products and releases are launched correctly and on schedule Make creative recommendations to expand product base and vision Act as liaison between corporate IT and product teams, ensuring alignment and proper integration of products within the CSPS ecosystem Manage cloud environments for innovation products and ensure standards are met, in collaboration with corporate IT Essential Qualifications Linguistic Profile: Bilingual imperative CBC/CBC Security Clearance: Reliability Education: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed. Qualifications: Experience in DevOps leadership Experience leading multi-disciplinary teams Experience defining and managing product roadmaps for implementation of DevOps in an established operation Experience with product management Experience providing advice and recommendations to senior management (Director level or higher) Knowledge of product development life cycle Knowledge of cloud management practices and solutions Asset qualifications: Experience with Agile teams Experience establishing and maintaining partnerships with internal or external stakeholders Knowledge of user-centered principles and practices Additional Information: Candidate must be able to work in fast-paced environment and be flexible to adjust to change as needed. If you are interested in the position, please submit your resume with a cover letter clearly indicating how you meet each of the competencies outlined in the key roles and responsibilities. Candidates must also outline why you would like to be part of the team. If your interests match ours, we will invite you to a meeting to discuss your experience and qualifications.  Please indicate clearly in your application the group and level of your substantive position, if applicable. Selection decisions will align with CSPS hiring priorities with particular priority for candidates from identified Employment Equity (EE) groups. Please clearly indicate in your application whether you self-identify as part of an EE group. Your response to the self-declaration questions is voluntary and will be used for statistical purposes, as well as in considering your application for this opportunity Contact Person: Please send you resume and cover letter to Genevieve.lemieux@csps-efpc.gc.ca. Submission deadline:  May 31, 2022.

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