CSPS Tech Lab/Opportunities

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Work with the CSPS Tech Lab

The Tech Lab team, within the Canada School of Public Service (CSPS), is a multidisciplinary team of Designers and Developers. We work closely with partners and subject matter experts to develop user-centric innovative solutions aimed to provide public servants with truly rewarding and modern learning experiences. Some of the innovation projects we are currently working on include vExpo (virtual event platform and kiosks leveraging immersive technology), the creation of immersive virtual spaces, virtual reality experimentation to support learning, and more!

You would be joining a diverse group of people from various backgrounds. We value diversity, curiosity, out of the box thinking, and learning by doing. We’re always looking for people who are passionate about their work and who understand the important role that digital innovation can play in a large ecosystem such as the Government of Canada. You’ll have opportunities to lead, innovate, learn, and contribute to (fun) meaningful work.

Current Opportunities

We are looking for new talent to join our multidisciplinary team of developers and UX specialist! Take a look at the opportunities below and see if this might be a good fit!

UX Content Coordinator (AS-03)

Branch and Directorate: Tech Lab, Public Sector Innovation Sector, Innovation and Skills Development Branch

Location: Ottawa, Ontario

Group and Level: AS-03 or equivalent

Job type: Assignment or Secondment (at-level), 1 year with possibility of extension.

Work Description

As the UX Content Coordinator, your job is to help coordinate content submissions and validations from stakeholders, manage and update online content to ensure information is up-to-date, accessible, and is endorsed. You support the Tech Lab with the content needs and work closely with developers and UX professionals to design and implement content strategies. You should also be quick to respond to partners enquiries, be detailed oriented and have great interpersonal skills to help foster long term partnerships.

More specifically, you will:

  • Work closely with partners to capture requirements, gather content and coordinate activities for the development of digital products.
  • Work as part of the UX team alongside designers, researchers, and developers to build and maintain digital applications and tools.
  • Perform quality assurance exercise for new and updated digital products, functionalities and content.
  • Perform content audits, analyze user data to evaluate content effectiveness and undertake cleanup exercises.
  • Design and implement content strategies, using data and evidence to give the audience the content they need, at the time they need it, and in a way they expect it.
  • Coordinate and develop inclusive and accessible content, product descriptions, feature updates, in-product messaging, online posts, reports, presentations, help articles and organizational pages.
  • Participate in user research activities and work with researchers to conduct user sessions, card sorting exercises and online research.

Essential Qualifications

Linguistic Profile: Bilingual Imperative BBB/BBB

Security Clearance: Reliability

Education: A secondary school diploma or employer-approved alternatives


  • Experience gathering information and coordinating, managing, updating, proofreading and editing content for web publication.
  • Experience designing and applying content strategies, preferably in a product-focused environment.
  • Experience making recommendations to management.
  • The ability to work with clients to translate business needs into actionable tasks.
  • Strong attention to details to achieve thoroughness and accuracy when accomplishing a task.
  • Strong project management, organizational and coordinating skills.
  • Strong computer skills with the ability to learn new software quickly.
  • Strong reading, writing and communication skills in both official languages (English and French).
  • A strategic and creative mind to quickly identify problems and offer and practical solutions.
Asset qualifications:
  • Experience working in a UX and agile environment.
  • Experience coordinating or contributing to UX-related projects.
  • Strong presentation skills, including creation, delivery, and openness to feedback.

Additional Information

If you are interested in this position, please send your resume, along with a short letter describing your experience and knowledge, to the contact person listed below. If your interests match ours, we will invite you to a meeting to discuss.

Please clearly indicate in your application the group and level associated with your substantive position.

Only successful applicants will be contacted.

Employment Equity: In support of achieving a diverse workforce, consideration will be given to candidates who self-identify as belonging to one of the following Employment Equity groups: Indigenous Peoples, persons with disabilities, members of visible minorities, and women.

Contact Person: Please send you resume and cover letter to Alexandre Contreras, Client Experience Manager, at alexandre.contreras@csps-efpc.gc.ca.

Submission deadline: November 20, 2022.