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CSPS Digital Academy Events/ Annual Digital Government Forum 2022 - Event Program (view source)
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<div style="font-size: 225%">'''Event Program for Annual Digital Government Forum: The Need to Build Modern Services for All'''</div>
<div style="font-size: 120%">[https://wiki.gccollab.ca/%C3%89v%C3%A9nements_de_l%27Acad%C3%A9mie_du_num%C3%A9rique_de_l%27%C3%89FPC/Forum_annuel_sur_le_gouvernement_num%C3%A9rique_2022_-_Programme_de_l%27%C3%A9v%C3%A9nement '''''Version française''''']</div>
<div style="font-size: 150%">'''November 22, 2022 | 10:30 AM – 3:30 PM (ET)'''</div>
<div style="font-size: 225%">'''PROGRAM - ''<small>Hybrid Event</small>'''''
'''Annual Digital Government Forum:'''
'''The Need to Build Modern Services for All'''
[[File:Join us on gc collab.png|frameless|link=https://gccollab.ca/groups/profile/5948757/encanada-school-of-public-service-digital-academyfracadu00e9mie-du-numu00e9rique-de-lu00c9cole-de-la-fonction-publique-du-canada]]
'''<small>November 22, 2022 | 10:30 AM – 3:30 PM (ET)</small>'''
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[[File:ADGF Banner EN.png|800px|frameless|left]] <br><br><br><br><br><br><br><br><br>
[[File:Register for Event Here .png|frameless|left|link=https://www.csps-efpc.gc.ca/events/annual-digital-gov-forum/index-eng.aspx]]
[[File:Join us on gc collab.png|frameless|link=https://gccollab.ca/groups/profile/5948757/encanada-school-of-public-service-digital-academyfracadu00e9mie-du-numu00e9rique-de-lu00c9cole-de-la-fonction-publique-du-canada]] [[File:EN Subscribe DA Newsletter.png|frameless|link=https://www.csps-efpc.gc.ca/digital-academy/da-newsletter-subscribe-eng.aspx]]
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<p class="button"><strong>[https://forms.office.com/Pages/ResponsePage.aspx?id=aD7D7W7acUCxgc57pGH7rlAF4I3-cRtFj0f_RGGq0nVUMENNWTBVVVJZV0tWWjlYWFVNTFNJVDk5Ny4u REGISTER FOR YOUR BREAKOUT SESSION HERE]</strong></p>
<div style="font-size: 125%">[https://www.csps-efpc.gc.ca/events/annual-digital-gov-forum/index-eng.aspx '''Event Page'''] | [https://wiki.gccollab.ca/CSPS_Digital_Academy_Events/Annual_Digital_Government_Forum_2022_-_Speaker_Biographies '''Speaker Biographies'''] | [https://message.gccollab.ca/channel/annual-digital-government-forum-the-need-to-build-modern-services-for-all-or-forum-annuel-sur-le-gouvernement-numerique-creer-des-services-modernes-pour-tous-une-necessite '''GCmessage - Event Live Chat'''] | [https://video.isilive.ca/csps/2022-11-22-victoria/english/ '''CART - Communication Access Realtime Translation'''] | [https://wiki.gccollab.ca/CSPS_Digital_Academy_Events/Annual_Digital_Government_Forum_2022_-_Resources '''Resources'''] </div>
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''We have a great event planned for you and are in the process of finalizing the speakers. They will all be added momentarily.''
'''''We have a great hybrid event planned for you! There are some great speakers lined up, with more coming. Keep an eye on this Program as we continue to update it. We're looking forward to seeing you in person or online!'''''
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== '''10:00 AM - 10:30 AM''' ==
== '''10:00 AM - 10:30 AM''' ==
=== Pre-Event Networking ===
=== Pre-Event Networking: Coffee Chat and Mix and Mingle ===
*Meet others through the Wonder.me networking space
<p class="button"><strong>[https://csps-efpc.webex.com/csps-efpc/j.php?MTID=m8bde37a46ceb427493e410cd7f3559b8 Click Here to Network with us]</strong></p>
*Chat with participants on GCmessage
Bring your coffee and come meet your colleagues from different areas and learn more about what they do. <br>
*Join in on the conversation on Twitter using #ADGF2022
*'''Connect''' with others in person and online in our virtual space
*'''Chat''' with participants on [https://message.gccollab.ca/channel/yrxzqsekyguxw4pvy GCmessage]
*'''Join''' in on the conversation on '''Twitter using #ADGF2022'''
== '''10:30 AM - 10:35 AM''' ==
== '''10:30 AM - 10:35 AM''' ==
=== Opening Video ===
=== Opening Video Featuring: ===
*'''Hillary Hartley''', Chief Digital and Data Officer and Deputy Minister, Digital Strategy, Ontario Public Service
*'''Honey Dacanay''', Executive Director, Digital Policy Division, Office of the Chief Information Officer, Treasury Board of Canada Secretariat
*'''Manu Singh''', Director, Partner Services and Strategy Division, Public Affairs Branch, Canada Revenue Agency
*'''Stephen Burt''', Chief Data Officer, Treasury Board Secretariat
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== '''10:35 AM - 10:45 AM''' ==
== '''10:35 AM - 10:45 AM''' ==
=== Welcome Remarks - Masters of Ceremony ===
=== Welcome Remarks - Master of Ceremonies ===
* '''Erica Vezeau''', Director General, Digital Academy, Canada School of Public Service
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== '''10:45 AM - 11:00 AM''' ==
== '''10:45 AM - 11:00 AM''' ==
=== Opening Remarks - Setting the Stage ===
=== Opening Remarks - Setting the Stage ===
* '''Marc Brouillard''', Chief Digital Officer, Department of Fisheries and Oceans
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'''Presentation:''' <br>
* [https://wiki.gccollab.ca/images/4/43/Digital_Services_Opening_Remarks_%28CSPS%29.pptx Download here - ''Please note that some links are external and therefore are unavailable in French''.]
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== '''11:00 AM - 12:15 PM''' ==
== '''11:00 AM - 12:10 PM''' ==
=== Panel Discussion ===
=== Panel Discussion ===
'''Description:''' Join in the discussion as experts across industries delve further into the issues around modernizing services to citizens. Learn what the current environment looks like; where gaps exist; some of the challenges organizations are facing; and how some are leveraging technologies and approaches to better meet citizen expectations and bolster service experience for all.
'''Description:''' Join in the discussion as experts across industries delve further into the issues around modernizing services to citizens. Learn what the current environment looks like; where gaps exist; some of the challenges organizations are facing; and how some are leveraging technologies and approaches to better meet citizen expectations and bolster service experience for all.
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'''Speakers:'''
* '''Andrea Guertin''', Managing Director, Bridgeable
*'''Adriana Poveda''', Executive Director, Service Delivery, Service BC, Government of British Columbia
* '''Aaron Jaffery''', Director General for Digital Experience and Client Data, Service Canada
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'''Moderator:'''
* '''Raj Thuppal''', Chief Digital Officer and Assistant Deputy Minister, Digital Services and Transformation, Transport Canada
== '''12:10 PM - 1:00 PM''' ==
=== Lunch & Learn, Networking, and Kiosks (''Online & In Person'') ===
<p class="button"><strong>[https://csps-efpc.webex.com/csps-efpc/j.php?MTID=mc7de153b05a008a15485062a41c211a2 Join the lunch & learn here]</strong></p>
*Grab your lunch, connect with new and existing colleagues in person and in the virtual space
*Come and see how others across the public service are modernizing to help improve services to citizens. Check out their kiosks and speak with them live, both in-person and online. Explore how you can collaborate with them
*Chat with participants on [https://message.gccollab.ca/channel/annual-digital-government-forum-the-need-to-build-modern-services-for-all-or-forum-annuel-sur-le-gouvernement-numerique-creer-des-services-modernes-pour-tous-une-necessite GCmessage]
*Join in on the conversation on '''Twitter using #ADGF2022'''
<big> '''Kiosks:''' </big>
*'''Canada School of Public Service - Indigenous Learning''' <br>
**'''Description:''' The Canada School of Public Service Indigenous Learning team offers training about the history, heritage, cultures, rights and perspectives of Indigenous Peoples in Canada. Visit our kiosk to learn more about our mobile application, our learning events and our complete course offering. <br>
*'''CDS 101- How can we help?''' <br>
**'''Description:''' Chat with the Canadian Digital Service about the work we do through partnerships (coaching, advice, and learning resources) and our product suite of self–serve tools to support service delivery teams across the GC. <br>
*'''National Research Council - Mental Health Game''' <br>
**'''Description:''' At the NRC's Medical Devices Research Centre, the simulation and digital health section develops industry‑standard research software and technologies in support of health care delivery. Presenting various initiatives, including an evidence-based interactive game for self-management of anxiety and recent advances on AI-based tools for bias sensitivity training. <br>
*'''Privy Council Office - Public Service Renewal''' <br>
**'''Description:''' The next phase of Public Service Renewal: Visit our kiosk to share your ideas on what’s needed next, beyond Beyond2020, to help you design and deliver secure, more modern, equitable and accessible services to all. <br>
*'''Public Sector Innovation - Innovation Hub''' <br>
**'''Description:''' Visit us at the Public Sector Experimentation booth to learn how together with our partners, we are exploring the feasibility of new technologies and data analytics techniques to address complex horizontal issues through project based learning. <br>
*'''Treasury Board Secretariat - Open Government''' <br>
**'''Description:''' After more than two years of seeing you onscreen, the Open Government team at the Treasury Board of Canada Secretariat would love to meet you in person! Come to the Kiosk Exhibitor Hall during lunch and see if we’re as tall as you thought we were! We’ll also be online, where we'll be the same height and be able to give you the same info about what open government is, what's happening across the federal public service to make it more open, and what part you can play to help make government more open and accountable!<br>
*'''Treasury Board Secretariat - Digital Credentials''' <br>
**'''Description:''' The Government of Canada is in the planning stages of establishing a national approach to digital credentials to enable individuals, organizations, and governments to obtain and deliver services quickly and easily, using safe and secure digital credentials. What are digital credentials? What would digital credentials help me do? How do they work? Come talk to the TBS Digital Credentials team to find out! <br>
*'''Shared Services Canada - Accessibility, Accommodation and Adaptive Computer Technology'''
**'''Description:''' The Accessibility, Accommodation and Adaptive Computer Technology (AAACT) program’s kiosk will feature examples of best practices in inclusive digital service design to meet everyone’s needs, including Persons With Disabilities. AAACT will also showcase adaptive solutions to remove barriers for GC employees with disabilities. <br>
*'''Transport Canada – Service Management Office'''
**'''Description:''' Helping programs move towards service excellence by building products, setting departmental standards or common approaches, and providing recommendations/guidance. Visit our virtual kiosk or come with your questions to the networking sessions.
== '''1:00 PM - 2:00 PM''' ==
== '''1:00 PM - 2:00 PM''' ==
=== Keynote Speaker - Fireside Chat and Q&A ===
=== Fireside Chat ===
'''Description:''' Take part in the discussion as a senior leader in one of our largest service departments share his insights on modernizing services for citizens. Hear about their journey, with concrete examples; their vision for the future for service delivery; and their advice to public servants as we work together to build better services for all.
'''Description:''' Let's have an open discussion with senior leaders. Join the conversation as they share their insights on what it means and takes, to modernize services for citizens. Hear about their journey, with concrete examples; their vision for the future of service delivery; and their advice to public servants, as we work together to build better services for all.
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'''Speakers:'''
*'''Wendy Luciani''', Executive Director of Partnerships, Canadian Digital Service
*'''Dafna Carr''', Associate Deputy Minister, ServiceOntario, Ministry of Public and Business Service Delivery
*'''John Roberts''', Associate Deputy Minister, Ontario’s Ministry of Public and Business Service Delivery; Province’s Chief Privacy Officer, Archivist of Ontario; Deputy Chief Digital and Data Officer
'''Moderator:'''
*'''Kelly Acton''', Assistant Deputy Minister, Digital Policy and Performance, Office of the Chief Information Officer of Canada, Treasury Board Secretariat
== '''2:00 PM - 3:15 PM''' ==
== '''2:00 PM - 3:25 PM''' ==
=== Concurrent Breakout Sessions ===
=== Concurrent Breakout Sessions ===
=== 1. Using Open Data to Enhance Government Services for All ===
=== 1. Using Open Data to Enhance Government Services for All (''Online & In Person'') ===
<p class="button"><strong>[https://message.gccollab.ca/channel/yrxzqsekyguxw4pvy Join Here for the Live Chat]</strong></p>
'''Description:''' Learn about the importance of open data, how it can be used to improve policy development and service delivery, and its inclusion in the 2022-24 National Action Plan on Open Government and upcoming GC Open Government Strategy.
'''Description:''' Learn about the importance of open data, how it can be used to improve policy development and service delivery, and its inclusion in the 2022-24 National Action Plan on Open Government and upcoming GC Open Government Strategy.
Hear from stakeholders about their open data journey, how to make more open data available, and help shape the future of data and Open Government in Canada, to help build stronger digital services for all.
Hear from stakeholders about their open data journey, how to make more open data available, and help shape the future of data and Open Government in Canada, to help build stronger digital services for all.
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=== 2. Designing with users: Making the Digital Standard a Reality ===
'''Speakers:'''
'''Description:''' Join in an Ask me Anything (AMA) with CDS' consulting team. Ask them your questions on design research, agile ways of working, and citizen-centred service delivery. They will draw upon examples from partnerships with digital delivery teams across the Government, share lessons earned, common stumbling blocks, and best practices.
* '''Sidra Mahmood''', Open Data Lead, Chief Data Office, Employment and Social Development Canada
* '''Jean-Noé Landry''', Former Executive Director, OpenNorth.ca; Obama Scholar 2021-2022; Senior Fellow, Canadian Urban Institute; Senior Advisor, Inter-University Data Studio on the Socio-Ecological Transition, Concordia University
*'''Erica Ren''', Chief Data Officer, Immigration, Refugee and Citizenship Canada
*'''Chris Allison''', Director General, the Centre for Data Management, Innovation and Analysis and Chief Data Officer, Public Health Agency of Canada
'''Moderator:'''
* '''Wilfreda Edward-Dolcy''', Lead Open Data Specialist, the Strategic Policy Team, Open Government Directorate, Treasury Board of Canada Secretariat <br>
=== 2. Delivering Better Services: Supporting Teams to Make the Digital Standards a Reality (''Online Only'') ===
<p class="button"><strong>[https://message.gccollab.ca/channel/npqjbr6nadstx2bqk Join Here for the Live Chat]</strong></p>
<big>'''Webcast Link: https://collaboratevideo.net/csps-efpc/2022-11-22-PM''' </big> <br><br>
'''Description:''' <Br>'''Join members of the Canadian Digital Service (CDS’) partnerships team for an ‘Ask Me Anything’ (AMA) session.''' Learn how CDS works with teams across the Government of Canada to support their digital efforts - by providing tailored advice, sharing resources and making connections to better align with the Digital Standards. Ask the team questions about design research, agile ways of working, people-centered service delivery and more!
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They will draw on examples from partnerships with digital delivery teams across the GC, share lessons earned, common stumbling blocks, and best practices
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=== 3. Showcases - Modernization in Action ===
'''Speakers:'''
'''Description:''' This is an opportunity to see and hear how other governments and sectors are effectively modernizing services and responding to citizens’ expectations. They will show you what works and how they measured success; speak to some of the challenges they faced and how they were confronted. Come and see modernization in action!
*'''Tamreen Arif''', Senior Policy Advisor, Canadian Digital Service
*'''Manu Kabahizi''', Consulting Digital Practitioner, Canadian Digital Service
*'''Charlyne Lefebvre-Paillé''', Senior Advisor, Research & Design, Canadian Digital Service
'''Moderator:'''
* '''Brock Higgins''', Lead, Partnerships Business Development, Canadian Digital Service
=== 3. Showcases - Modernization in Action (''Online & In Person'') ===
<p class="button"><strong>[https://message.gccollab.ca/channel/rgxlc3y4pswnvccre Join Here for the Live Chat]</strong></p>
<big>'''Webcast Link: https://video.isilive.ca/csps/2022-11-22-algonquin/floor/''' </big> <br><br>
'''Description:''' <br>'''Check out modernization in action!''' See and hear how the federal '''government and various other sectors are effectively modernizing services to respond to citizens’ expectations.''' These leaders will show you what works and how they measure success. You will hear about some of the challenges they face and how they confront them.
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'''Speakers:'''
*'''Dan Batista''', Executive Director, Institute on Citizen-Centred Service
*'''Nancy Norris''', Senior Director, ESG & Digital Trust, Ministry for Energy, Mines and Low Carbon Innovation, Government of British Columbia
*'''Charles Macpherson''', Senior Product Manager, Digital Identity and Trust Program, BC Ministry of Citizens' Services
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'''Moderator:'''
* '''Erica Vezeau''', Director General, Digital Academy, Canada School of Public Service
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'''Presentation:''' <br>
* [https://wiki.gccollab.ca/images/7/7e/EMDT_-_Annual_Digital_Government_Forum_Deck_-_November_18.pptx Download here - ''Please note that some links are external and therefore are unavailable in French''.]
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== '''3:15 PM - 3:30 PM''' ==
== '''3:25 PM - 3:30 PM''' ==
=== Closing Remarks ===
=== Closing Remarks ===
== '''3:30 PM - 4:00 PM''' ==
== '''3:30 PM - 4:30 PM''' ==
=== Post-Event Networking - Join us online! ===
=== Post-Event Networking: Modernizing Services Through the CSPS Digital Accelerator Program (''Online Only'') ===
'''Description:''' Take part in this after event discussion with cohorts from the CSPS Accelerator Program. They will share lessons learned, best practices about their initiatives, as well as their respective experiences. Learn how their initiatives can, and are helping to modernize how we design and deliver services to citizens.
<p class="button"><strong>[https://csps-efpc.webex.com/csps-efpc/j.php?MTID=mde2f320faeab781d00df5b5bbae06674 CLICK HERE TO NETWORK WITH US]</strong></p>
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'''Description:''' <br> Come and meet our graduates from the CSPS '''Digital Accelerator'''. They will share their experiences, lessons learned, and best practices. You will hear how they experiment and collaborate in the open, including using human-centred and iterative ways to define problems, as well as develop solutions. Learn how the CSPS Digital Accelerator is helping public servants to modernize the way we design and deliver services to citizens. See you there!<br>
*Meet others through the Wonder.me networking space
*'''Join the conversation online and speak directly with innovators''' from the CSPS Digital Accelerator Program. Hear how they continue to improve services in innovative ways.
*Chat with participants on GCmessage
*Connect on '''Twitter using #ADGF2022'''
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