CSPS Digital Academy Events/ Annual Digital Government Forum 2022 - Event Program

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PROGRAM - Hybrid Event

Annual Digital Government Forum: The Need to Build Modern Services for All

November 22, 2022 | 10:30 AM – 3:30 PM (ET)

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Event Page | Speaker Biographies | GCmessage - Event Live Chat | CART - Communication Access Realtime Translation | Resources

We have a great hybrid event planned for you! There are some great speakers lined up, with more coming. Keep an eye on this Program as we continue to update it. We're looking forward to seeing you in person or online!

10:00 AM - 10:30 AM

Pre-Event Networking: Coffee Chat and Mix and Mingle

Click Here to Network with us

Bring your coffee and come meet your colleagues from different areas and learn more about what they do.

  • Connect with others in person and online in our virtual space
  • Chat with participants on GCmessage
  • Join in on the conversation on Twitter using #ADGF2022

10:30 AM - 10:35 AM

Opening Video Featuring:

  • Hillary Hartley, Chief Digital and Data Officer and Deputy Minister, Digital Strategy, Ontario Public Service
  • Honey Dacanay, Executive Director, Digital Policy Division, Office of the Chief Information Officer, Treasury Board of Canada Secretariat
  • Manu Singh, Director, Partner Services and Strategy Division, Public Affairs Branch, Canada Revenue Agency
  • Stephen Burt, Chief Data Officer, Treasury Board Secretariat

10:35 AM - 10:45 AM

Welcome Remarks - Master of Ceremonies

  • Erica Vezeau, Director General, Digital Academy, Canada School of Public Service

10:45 AM - 11:00 AM

Opening Remarks - Setting the Stage

  • Marc Brouillard, Chief Digital Officer, Department of Fisheries and Oceans


11:00 AM - 12:10 PM

Panel Discussion

Description: Join in the discussion as experts across industries delve further into the issues around modernizing services to citizens. Learn what the current environment looks like; where gaps exist; some of the challenges organizations are facing; and how some are leveraging technologies and approaches to better meet citizen expectations and bolster service experience for all.


  • Andrea Guertin, Managing Director, Bridgeable
  • Adriana Poveda, Executive Director, Service Delivery, Service BC, Government of British Columbia
  • Aaron Jaffery, Director General for Digital Experience and Client Data, Service Canada


  • Raj Thuppal, Chief Digital Officer and Assistant Deputy Minister, Digital Services and Transformation, Transport Canada

12:10 PM - 1:00 PM

Lunch & Learn, Networking, and Kiosks (Online & In Person)

Join the lunch & learn here

  • Grab your lunch, connect with new and existing colleagues in person and in the virtual space
  • Come and see how others across the public service are modernizing to help improve services to citizens. Check out their kiosks and speak with them live, both in-person and online. Explore how you can collaborate with them
  • Chat with participants on GCmessage
  • Join in on the conversation on Twitter using #ADGF2022


  • Canada School of Public Service - Indigenous Learning
    • Description: The Canada School of Public Service Indigenous Learning team offers training about the history, heritage, cultures, rights and perspectives of Indigenous Peoples in Canada. Visit our kiosk to learn more about our mobile application, our learning events and our complete course offering.
  • CDS 101- How can we help?
    • Description: Chat with the Canadian Digital Service about the work we do through partnerships (coaching, advice, and learning resources) and our product suite of self–serve tools to support service delivery teams across the GC.
  • National Research Council - Mental Health Game
    • Description: At the NRC's Medical Devices Research Centre, the simulation and digital health section develops industry‑standard research software and technologies in support of health care delivery. Presenting various initiatives, including an evidence-based interactive game for self-management of anxiety and recent advances on AI-based tools for bias sensitivity training.
  • Privy Council Office - Public Service Renewal
    • Description: The next phase of Public Service Renewal: Visit our kiosk to share your ideas on what’s needed next, beyond Beyond2020, to help you design and deliver secure, more modern, equitable and accessible services to all.
  • Public Sector Innovation - Innovation Hub
    • Description: Visit us at the Public Sector Experimentation booth to learn how together with our partners, we are exploring the feasibility of new technologies and data analytics techniques to address complex horizontal issues through project based learning.
  • Treasury Board Secretariat - Open Government
    • Description: After more than two years of seeing you onscreen, the Open Government team at the Treasury Board of Canada Secretariat would love to meet you in person! Come to the Kiosk Exhibitor Hall during lunch and see if we’re as tall as you thought we were! We’ll also be online, where we'll be the same height and be able to give you the same info about what open government is, what's happening across the federal public service to make it more open, and what part you can play to help make government more open and accountable!
  • Treasury Board Secretariat - Digital Credentials
    • Description: The Government of Canada is in the planning stages of establishing a national approach to digital credentials to enable individuals, organizations, and governments to obtain and deliver services quickly and easily, using safe and secure digital credentials. What are digital credentials? What would digital credentials help me do? How do they work? Come talk to the TBS Digital Credentials team to find out!
  • Shared Services Canada - Accessibility, Accommodation and Adaptive Computer Technology
    • Description: The Accessibility, Accommodation and Adaptive Computer Technology (AAACT) program’s kiosk will feature examples of best practices in inclusive digital service design to meet everyone’s needs, including Persons With Disabilities. AAACT will also showcase adaptive solutions to remove barriers for GC employees with disabilities.
  • Transport Canada – Service Management Office
    • Description: Helping programs move towards service excellence by building products, setting departmental standards or common approaches, and providing recommendations/guidance. Visit our virtual kiosk or come with your questions to the networking sessions.

1:00 PM - 2:00 PM

Fireside Chat

Description: Let's have an open discussion with senior leaders. Join the conversation as they share their insights on what it means and takes, to modernize services for citizens. Hear about their journey, with concrete examples; their vision for the future of service delivery; and their advice to public servants, as we work together to build better services for all.


  • Wendy Luciani, Executive Director of Partnerships, Canadian Digital Service
  • Dafna Carr, Associate Deputy Minister, ServiceOntario, Ministry of Public and Business Service Delivery
  • John Roberts, Associate Deputy Minister, Ontario’s Ministry of Public and Business Service Delivery; Province’s Chief Privacy Officer, Archivist of Ontario; Deputy Chief Digital and Data Officer


  • Kelly Acton, Assistant Deputy Minister, Digital Policy and Performance, Office of the Chief Information Officer of Canada, Treasury Board Secretariat

2:00 PM - 3:25 PM

Concurrent Breakout Sessions

1. Using Open Data to Enhance Government Services for All (Online & In Person)

Join Here for the Live Chat

Description: Learn about the importance of open data, how it can be used to improve policy development and service delivery, and its inclusion in the 2022-24 National Action Plan on Open Government and upcoming GC Open Government Strategy.

Hear from stakeholders about their open data journey, how to make more open data available, and help shape the future of data and Open Government in Canada, to help build stronger digital services for all.


  • Sidra Mahmood, Open Data Lead, Chief Data Office, Employment and Social Development Canada
  • Jean-Noé Landry, Former Executive Director, OpenNorth.ca; Obama Scholar 2021-2022; Senior Fellow, Canadian Urban Institute; Senior Advisor, Inter-University Data Studio on the Socio-Ecological Transition, Concordia University
  • Erica Ren, Chief Data Officer, Immigration, Refugee and Citizenship Canada
  • Chris Allison, Director General, the Centre for Data Management, Innovation and Analysis and Chief Data Officer, Public Health Agency of Canada


  • Wilfreda Edward-Dolcy, Lead Open Data Specialist, the Strategic Policy Team, Open Government Directorate, Treasury Board of Canada Secretariat

2. Delivering Better Services: Supporting Teams to Make the Digital Standards a Reality (Online Only)

Join Here for the Live Chat

Webcast Link: https://collaboratevideo.net/csps-efpc/2022-11-22-PM

Join members of the Canadian Digital Service (CDS’) partnerships team for an ‘Ask Me Anything’ (AMA) session. Learn how CDS works with teams across the Government of Canada to support their digital efforts - by providing tailored advice, sharing resources and making connections to better align with the Digital Standards. Ask the team questions about design research, agile ways of working, people-centered service delivery and more!
They will draw on examples from partnerships with digital delivery teams across the GC, share lessons earned, common stumbling blocks, and best practices


  • Tamreen Arif, Senior Policy Advisor, Canadian Digital Service
  • Manu Kabahizi, Consulting Digital Practitioner, Canadian Digital Service
  • Charlyne Lefebvre-Paillé, Senior Advisor, Research & Design, Canadian Digital Service


  • Brock Higgins, Lead, Partnerships Business Development, Canadian Digital Service

3. Showcases - Modernization in Action (Online & In Person)

Join Here for the Live Chat

Webcast Link: https://video.isilive.ca/csps/2022-11-22-algonquin/floor/

Check out modernization in action! See and hear how the federal government and various other sectors are effectively modernizing services to respond to citizens’ expectations. These leaders will show you what works and how they measure success. You will hear about some of the challenges they face and how they confront them.


  • Dan Batista, Executive Director, Institute on Citizen-Centred Service
  • Nancy Norris, Senior Director, ESG & Digital Trust, Ministry for Energy, Mines and Low Carbon Innovation, Government of British Columbia
  • Charles Macpherson, Senior Product Manager, Digital Identity and Trust Program, BC Ministry of Citizens' Services


  • Erica Vezeau, Director General, Digital Academy, Canada School of Public Service


3:25 PM - 3:30 PM

Closing Remarks

3:30 PM - 4:30 PM

Post-Event Networking: Modernizing Services Through the CSPS Digital Accelerator Program (Online Only)


Come and meet our graduates from the CSPS Digital Accelerator. They will share their experiences, lessons learned, and best practices. You will hear how they experiment and collaborate in the open, including using human-centred and iterative ways to define problems, as well as develop solutions. Learn how the CSPS Digital Accelerator is helping public servants to modernize the way we design and deliver services to citizens. See you there!

  • Join the conversation online and speak directly with innovators from the CSPS Digital Accelerator Program. Hear how they continue to improve services in innovative ways.
  • Connect on Twitter using #ADGF2022