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![[#Team|<big><div id="Team"><span style="color:#ffffff">Meet Surge</span></big>]]
!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
!<big>[[#How We Work|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#Who We've Helped|<span style="color:#ffffff">Who We've Helped</span>]]</big>
!<big>[[#FAQ|<span style="color:#ffffff">FAQ</span>]]</big>
!<big>[[#Team|<span style="color:#ffffff">Meet Surge</span>]]</big>
!<big>[[#Contact|<span style="color:#ffffff">Contact Us</span>]]</big>
!<big>[[#Right Problems|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#Intake|<span style="color:#ffffff">Past Projects</span>]]</big>
!<big>[[#Our Team|<span style="color:#ffffff">Contact Us</span>]]</big>
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== '''<big>The Surge Team</big>''' ==
=='''<big><big><big>The Surge Team</big></big></big>'''==
<big>The Surge Team, housed in the Canada School of Public Service, provides support on projects across government where quick action or breakthroughs are needed. We are a multi-disciplinary team of policy professionals that bring diverse skills, perspectives, and tools allowing us to support a variety of projects across government such as policy briefs, presentations, facilitated sessions, and even SaaS solutions.</big>
<big><big>Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.</big>
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<big>In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions. </big>
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<big>To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. Our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site] also contains a series of [https://gcxgce.sharepoint.com/teams/1000611/SitePages/Past-Surge-Projects.aspx '''Learning Materials'''] and [https://gcxgce.sharepoint.com/teams/1000611/SitePages/About-us.aspx '''Resources'''], which offer tips and lessons learned on core aspects of policy work.</big></big>
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==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
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|[[File:Collaboration2.png|alt=Image of people collaboration|center|frameless|122x122px]]
| <big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big>|| [[File:Jump_in.png|alt=|left|middle|frameless|upright=3]]
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|<big><big>'''We offer a range of policy services''', from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.</big> || [[File:Research_and_Services.png|alt=|left|middle|frameless|upright=3]]
<big>We work in close collaboration with our partners, meeting regularly to ensure proper direction on our project and adjusting course as needed.</big>
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<big>We approach problems from many perspectives, using our diverse backgrounds and skills to find unique solutions to complex issues.</big>
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==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
===<big>Briefing</big>===
<big>We excel at simplifying large and complex amounts of information, providing knowledge to others by making ideas and fact accessible.</big>
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| <big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big> || [[File:Working with partners1.png|center|frameless|upright=3]]
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| <big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big> || [[File:Approaching work.png|frameless|upright=3|center|]]
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== '''<big>Surge Team Services</big>''' ==
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=== Planifiez votre carrière ===
Étudiants GC, le programme de développement de l'apprentissage et de la vaste initiative universitaire (DAVIU) et le Réseau des jeunes fonctionnaires fédéraux (RJFF) sont heureux de vous inviter à leur événement sur la planification de carrière pour les étudiants et les diplômés.
Cette session, intitulée "Planifiez votre carrière", vous informera sur des sujets liés aux ressources humaines (RH) tels que les processus de nomination, l'intégration des étudiants (Student Bridging), les types d'emploi, les conseils pour trouver un emploi et une multitude d'outils pour poursuivre votre apprentissage.
* '''Enregistrement en français :''' https://lnkd.in/euf5Jz6v
* '''Enregistrement en anglais :''' https://lnkd.in/e9kGHNsC
|[[File:Planifiez votre carriere.png|alt=Planifiez votre carriere|thumb|Planifiez votre carriere]]
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=='''<big>Who We've Helped</big>'''==
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| <big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big>The Surge Team works in short sprints and deep dives to improve the quality of products. Our work is iterative and collaborative, learning from failures and successes. We think carefully, quickly, and constantly. We ask questions throughout the life a project analysing thoroughly, consulting, collaborating, refining, and iterating. Our projects are often non-linear, redefining problem statements and generating more research as we move forward, but we work quickly and iteratively changing course as needed. Our approach is most effective with engaged and collaborative partners as we use these regular touchpoints throughout the project to build off your expertise and respond to your needs.</big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others.
|[[File:SurgeServicesByDeliverable2.png|center|frame|upright=1.5|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
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==='''<big>Examples of Projects:</big>'''===
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''<big>Partnership with the Privy Council Office</big>''
''<big>Partnership with the Privy Council Office</big>''
Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
Deployed a Software-as-a-Service (SaaS) tool across the GC
Provided an enterprise-wide view of transition activities for the Privy Council Office
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|[[File:SpeakingBubble.png|alt=Speech bubble signifying conversation and facilitation|frameless|center]]
|[[File:SpeakingBubble.png|alt=Speech bubble signifying conversation and facilitation|frameless|center]]
|'''<big>Behavioral Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioral Insights Team</big>''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems
Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
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|[[File:OpenBook.png|alt=Open book signifying storytelling, narrative building, and briefing|center|frameless|97x97px]]
|[[File:OpenBook.png|alt=Open book signifying storytelling, narrative building, and briefing|center|frameless|97x97px]]
''<big>Partnership with Health Canada</big>''
''<big>Partnership with Health Canada</big>''
Primer for public servants on the need for reconciliation and the role they can play
Developed in consultation with Indigenous public servants and policy experts
Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
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|[[File:Two People Sitting at Table.png|alt=Two people sitting at a table discussing, signifying public engagement|frameless|123x123px|center]]
|[[File:Two People Sitting at Table.png|alt=Two people sitting at a table discussing, signifying public engagement|frameless|123x123px|center]]
''<big>Partnership with Transport Canada</big>''
''<big>Partnership with Transport Canada</big>''
Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan
Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
<big>Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices</big>
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==='''<big>Testimonials:</big>'''===
[[File:Feed_back.png|alt=|frameless|upright=3]]
==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
'''<big>How many projects does Surge normally take on?</big>'''
<big>Typically, 2-4 projects at any given time, with start and end-dates staggered.</big>
'''<big>What is the average duration of a project? How many analysts work on a project?</big>'''
<big>Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.</big>
'''<big>How does the cost sharing approach to projects work?</big>'''
<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
<big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big>
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