Federal Provincial Territorial COVID-19 web management working group/June 23 2020

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Agenda

  1. Introductions - new additions to the group
  2. Updates on collaboration spaces
  3. Round table discussion, forward agenda building
  4. Federal usability research and top task study
  5. Next steps

Introductions of new members

  • Alf Blanchard, PEI
  • David Tallan, ON

Update on collaboration spaces

We’ve created a GCwiki presence

  • Meeting invitations, agendas, notes and resources will be posted there

We have also created a Slack channel in the canadiandiggov.slack.com workspace: #fpt-covid

  • It’s a closed channel where we can discuss topics outside of our regular meetings

Overview of the federal COVID response

Susan Harper - Health Canada January - first COVID-19 case: Federal web content had a mostly health focus, with some travel info
March: desperate need to increase the number of staff on the file, and a more structured approach to content management on Canada.ca

  • Created a digital strategy
  • Built partnership between Digital Transformation Office, Privy Council Office, Principal Publisher at Service Canada, Health Canada
  • Recognized need for a more flexible design for content
  • Tried to strengthen awareness of web writing standards
  • Looked at better meta tagging of content
  • Moved to current design for canada.ca/coronavirus - Simplified content by removing descriptive text and opting for more links

Very difficult to keep ahead of content, so focussed more on improvements and evidence-based recommendations for improvements

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