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GC Service & Digital Target Enterprise Architecture (view source)
Revision as of 10:37, 22 December 2020
, 10:37, 22 December 2020→Service and Digital Target Enterprise Architecture
In the following layer, key aspects of the top level of the GC Business Capability Model are depicted. This takes into consideration the IT plan investment framework and provides a mechanism to identify potentially redundant investments across, opportunities for rationalization, and identification of opportunities for enterprise solutions.
In the following layer, key aspects of the top level of the GC Business Capability Model are depicted. This takes into consideration the IT plan investment framework and provides a mechanism to identify potentially redundant investments across, opportunities for rationalization, and identification of opportunities for enterprise solutions.
[[File:Business Architecture.png|thumb]]
[[File:Business Architecture.png|thumb]]
In the following layer, stakeholders represent the actors that interact with GC services, either externally (such as citizens, businesses, those which the GC is in partnership with such as universities or international actors), or internally, such as GC employees, delegates, or elected officials. They have different access (use of mobile, voice‑activated smart speakers, contact centres, and kiosks) and accessibility requirements, and may communicate in either official language. Sign‑in Canada will provide a cohesive identity management solution for citizens and other external stakeholders to enable authentication and authorization across all GC departments.
The goal is to respond to external users, who as clients, want interactions across governments to be managed with consistency, integrity, and trust so that they have a beneficial, personalized, and seamless experience.
To ensure consistency, every channel will be supported through the same architecture. Examples of these channels include mobile, voice‑activated smart speaker, call centre, or in‑person kiosk. This concept is called omni‑channel.
The next layer projects the idea of a service‑oriented government, with a user‑centred approach to the business of government that puts citizens and their needs as the primary focus of our work, using “tell‑us‑once” service approaches, integrated services across the GC program and service landscape in a way that provides real‑time information to Canadians about their service applications. It is a perspective centred on users and service delivery when considering new IT solutions or modernizing older solutions. It builds on business architecture guidance to design for users first, focusing on the needs of users, using agile, iterative, and user‑centred methods in a whole-of-government context.
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