Travel working group

COVID-19 Travel theme working group (canada.ca): Terms of Reference

Purpose Statement

The COVID-19 travel working group is collaborating to improve the findability and usability of canada.ca information for travellers.

Members

• Global Affairs Canada and Privy Council of Canada (Co-chairs)
• Treasury Board Secretariat of Canada (Digital Transformation Office)
• Public Health Agency of Canada
• CBSA
• IRCC
• Transport Canada

Meeting schedule

• Every Monday at 1:30 for all hands check in meeting

• Agenda and action items posted to the wiki; forward agenda items always welcome

• Ad hoc working meetings to brainstorm solutions, to co-create content for the web, or to review usability testing as needed

Work context

• Focus on optimized web content that is driven by research (analytics, tracking top tasks and usability testing)
• Work is interdepartmental, collaborative, incremental and iterative
• Effective web content reflects policy and program realities while enabling users to find information and complete tasks effectively.

• Other tactics will be considered: improving metadata and applying structured data to surface content.

Evaluation (Success)

The success of the working group will be determined by performance measures set out by PHAC/HC at the beginning of COVID-19 work. For travel, this is mostly: Capacity to improve task success and findability of travel-related content (measured via moderated and unmoderated testing) in a timely manner