Travel working group

From wiki
Jump to navigation Jump to search

COVID-19 Travel theme working group ( Terms of Reference

Purpose Statement

The COVID-19 travel working group is collaborating to improve the findability and usability of information for travellers.


  • Global Affairs Canada and Privy Council of Canada (Co-chairs)
  • Treasury Board Secretariat of Canada (Digital Transformation Office)
  • Public Health Agency of Canada
  • CBSA
  • IRCC
  • Transport Canada

Meeting schedule

  • Every Monday at 1:30 for all hands check in meeting
  • Agenda and action items posted to the wiki; forward agenda items always welcome
  • Ad hoc working meetings to brainstorm solutions, to co-create content for the web, or to review usability testing as needed

Work context

  • Focus on optimized web content that is driven by research (analytics, tracking top tasks and usability testing)
  • Work is interdepartmental, collaborative, incremental and iterative
  • Effective web content reflects policy and program realities while enabling users to find information and complete tasks effectively.
  • Other tactics will be considered: improving metadata and applying structured data to surface content.

Evaluation (Success)

The success of the working group will be determined by performance measures set out by PHAC/HC at the beginning of COVID-19 work.

  • For travel, this is mostly:

Capacity to improve task success and findability of travel-related content (measured via moderated and unmoderated testing) in a timely manner

  • Building capacity across departments and disciplines to apply user-centred design and mobile first best practices.