Federal Public Service Organizational Ombuds Community
Federal Public Service Organizational Ombuds Community
| Our guiding principles | Our calendar of activities | List of organizational Ombuds |
Welcome to the dedicated GCWiki page for the Federal Public Service Organizational Ombuds Community!
Explore the essential role of an Ombuds in the public service, learn about our guiding principles, activities, and find key contacts. Whether you're an Ombuds, a stakeholder, a government department member, or simply seeking information, this page is your go-to resource.
What is an organizational ombuds?
According to the International Ombuds Association organizational ombuds work with individuals and groups in an organization to
- provide a safe space to talk about an issue or concern,
- explore options to help resolve conflicts, and,
- bring systemic concerns to the attention of the organization for resolution.
An organizational ombuds operates in a manner to preserve the confidentiality of those seeking services, maintains a neutral/impartial position with respect to the concerns raised, works at an informal level of the organizational system (compared to more formal channels that are available), and is independent of formal organizational structures.
A diversified service offering
The organizational ombuds community currently consists of 26 ombuds in 47 agencies or departments and continues to grow.
Although the ombuds role remains the same, the composition of their office, the population served, their geographical locations, their groups and levels, as well as the diversity of complementary services offered, vary greatly depending on the department or agency.
The following programs may be offered in your ombuds office.
| Various program offering | |
|---|---|
| informal conflict mangement | disabiity management |
| mental health and wellbeing | training |
| values and ethics | coaching |
| conflict of interest / political activities disclosure | services antiracisme, équité, diversité et inclusion |
| scientific integrity | senior Officer for Internal Disclosure of Wrongdoing |
| employee assistance program | investigations |
| harassment / violence prevention and/or workplace restoration | exit interview / feedback |
| surveys | |
Communauté des ombuds organisationnels de la fonction publique